Troubleshooting guide 53

 

 

 

Problem

Possible Cause

Recommended

Action

 

 

 

 

 

Printer prints past the edge

The paper guide is not

Remove the paper and

of the paper.

positioned correctly.

adjust the position of the

 

 

paper guide. Reload the

 

 

paper and try printing again.

 

 

 

 

The ribbon is jammed,

Make sure that the ribbon

 

causing the print head to

cartridge is installed

 

jam.

correctly. See “Installing the

 

 

ribbon cartridge” on page 5.

 

 

 

 

Paper is jamming, causing

Remove all paper from the

 

the print head to jam.

printer and reload it. Try

 

 

printing again.

 

 

 

 

 

Set up the printer for the

 

 

paper thickness you are

 

 

using. See “Adjusting for

 

 

paper thickness” on page 40.

 

 

 

 

Incorrect margin settings

Choose different margin

 

are selected by your

settings from your

 

application program.

application program.

 

 

 

Left margin moves to the

The paper is not loaded

Remove all paper from the

right during printing.

correctly, causing the print

printer and reload it. Try

 

head to jam.

printing again.

 

 

 

 

The ribbon cartridge is not

Make sure that the ribbon

 

installed correctly, causing

cartridge is installed

 

the print head to jam.

correctly. See “Installing the

 

 

ribbon cartridge” on page 5.

 

 

 

 

The printer is not set up

Set up the printer for the

 

correctly for the thickness of

paper thickness you are

 

paper being used.

using. See “Adjusting for

 

 

paper thickness” on page 40.

 

 

 

 

Inappropriate settings are

Choose different settings in

 

selected by your application

your application.

 

program.

 

 

 

 

Page 59
Image 59
Star Micronics NX-2460C, LC-240C user manual Right during printing