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3 Shipping Information

3-1 Unpacking and Inspection

You should inspect your Sterling SCC4-38 controller for any
possible shipping damage. If the container and packing
materials are in re-usable condition, save them for
reshipment if necessary.
Thoroughly check the equipment for any damage that might
have occurred in transit, such as broken or loose wiring and
components, loose hardware and mounting screws, etc. In
case of breakage, damage, shortage, or incorrect shipment,
refer to the following sections.

3-2 In the Event of Shipping Damages

Important! According to the contract terms and conditions of the Carrier, the
responsibility of the Shipper ends at the time and place of
shipment.

; Notify the transportation company’s local agent if you

discover damage.

; Hold the damaged goods and packing material for the

examining agent’s inspection. Do not return any
goods to Sterling before the transportation company
inspection and authorization.

; File a claim against the transportation company.

Substantiate the claim by referring to the agent’s
report. A certified copy of our invoice is available upon
request. The original Bill of Lading is attached to our
original invoice. If the shipment was prepaid, write us
for a receipted transportation bill.

; Advise Sterling regarding your wish for assistance

and to obtain an RMA (return material authorization)
number.

3-3 Parcel Post Shipment

Notify Sterling at once in writing, giving details of the loss or
damage. This information is required for filing a claim with
our insurance company.