Sun Microsystems X2100 M2 manual Contacting Support, 4System Information Needed for Support

Contacting Support

If the troubleshooting procedures in this chapter fail to solve your problem, use TABLE 1-4to collect information that you might need to communicate to the support personnel. TABLE 1-5lists the Sun web sites and telephone numbers for additional technical support.

TABLE 1-4System Information Needed for Support

System Configuration Information Needed	Your Information
Sun service contract number
System model
Operating environment
System serial number
Peripherals attached to the system
Email address and phone number for you and a
secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done
when the problem occurred
Other Useful Information
IP address
Server name (system host name)
Network or internet domain name
Proxy server configuration

TABLE 1-5Sun Technical Support Contacts

Server Documents and Support Resources	URL or Telephone Number
PDF files for all the current Sun Fire	http://www.sun.com/documentation/
X2100 M2 server documents.
Solaris™ 10 and other software	http://docs.sun.com/documentation/
documents. This web site has full
search capabilities.
Discussion and troubleshooting	http://supportforum.sun.com/
forums.

Chapter 1 Setting Up the Sun Fire X2100 M2 Server Hardware 11