Contact Technical Support | Surf Control v5.5 manual

APPENDIX

Contact Technical Support

CONTACT TECHNICAL SUPPORT

Websense provides technical information about SurfControl products online 24 hours a day, including:

•latest release information

•searchable Knowledge Base

•show-me tutorials

•product documents

•tips

•in-depth technical papers Access support on the Web site at:

www.websense.com/SupportPortal/

If you need additional help, please fill out the online support form at:

www.websense.com/SupportPortal/Contact.aspx

Note your case number. If you need to send Support files to help us diagnose your problem, do the following:

1Select Start > SurfControl Web Filter > Support Tools > Create Web Filter Support Files. This creates an e-mail message containing a copy of your configuration files that will help Support to discover the reason for any problems you are having. These include:

•Event Logs (System and Application)

•A list of file Versions

•Registry Keys

•System Information

•Trace Logs

2Add your case number to the subject line of the email message.

3Navigate to C:\Program Files\SurfControl\Web Filter\Support. In this directory you will find the following files:

•Application.evt

•System.evt

•FileVersion.txt

•registry.txt

•systeminfo.txt

4Zip or rar these files and attach them to the email.

5Press Send.

70 Starter Guide

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Surf Control v5.5 manual Contact Technical Support

Contents

SurfControl Web Filter Trademarks SurfControl Web Filter Table of Contents Appendix Chapter Microsoft ISA Server Edition ISA ServerHOW WEB Filter and ISA Server Interact Hardware Requirements System Requirements General System Requirements SQL Server Licensing System Requirements Installation Decisions Database Options User Name ResolutionIntroduction Network Considerations Network Considerations Deployment RecommendationsDMZ Recommendations Network Considerations Web Filter communication ports Firewall Port Configuration ISA Server Authentication ISA ServerISA Server 2004/2006 EUM User Name Resolution EUM on Windows NT domain controllers Methods of Installing EUMEUM Agent on Domain Controllers EUM on Windows 2000 and 2003 domain controllers Before installation Netwareeum Ignoring Users in NetWare EUMLogging Levels Login Agent Location EUM Login AgentInstalling the Login Agent on NT Domains Installing the Login Agent on Windows 2000 Below is a copy of the supplied .ini file EumLogin.ini file EumLogin.ini file sections How to configure the file Add an Exception to the Windows Firewall Configuring a logon and logoff script Database Considerations Database PlatformsSQL Server Express SQL Server minimum requirements on Web Filter server SQL Server SQL Authentication Database AuthenticationReasons to Install SQL Server on a Dedicated Server Windows Authentication Internet Threat Database Improvement Program Other ConsiderationsInternet Threat Database Categorization Options Mail Notifications Remote Administration Client Privacy Edition Considerations Remote Administration Client minimum requirements Installing Web Filter NetWare client on to the Web Filter server Installation Process Installing SQL Server Express Optional Select I accept the terms of the license agreement Installing Surfcontrol WEB Filter Installing SurfControl Web Filter Select SurfControl Web Filter Installing SurfControl Web Filter Installing SurfControl Web Filter Changes to the Server Configuring WEB Filter Configuring Web Filter Configuring Web Filter Configuring Web Filter Configuring Web Filter Configuring Web Filter Internet Threat Database Update screen is displayed Automatic Database Management screen is displayedThreat Database Configuring Web Filter Click Add to list Enterprise User Monitoring recommended NetBIOS Configuring Web Filter Configuring Web Filter Installing Service Pack Installing Service Pack Installing Service Pack Further Configuration Network Dependent Post Installation TasksALL Installations Firewall Policy Rules for ISA Server 2004 Installing the EUM Agent on Your Domain Controllers User Name Resolution Select Domain Controllers screen is displayed Making changes to the EUM Agent configuration User Name Resolution Installing Netwareeum Installing the EUM Login Agent on Your Network Ignored users in NetWare EUM Automatically loading the NetWare EUMUnloading the NetWare EUM Add Web Filter Servers to NetWare EUM Install Surfcontrol Report Central Installing the Remote Administration Client Select I accept the terms of the license agreement Select Remote Administration Installing the Remote Administration Client InstallShield Wizard Complete screen is displayed Remote Administration Client and Windows Vista Allow VCA Spider Functionality Allow Internet Threat Database UpdatesConfigure IE and the VCA Firewall Policy Rules From the Primary Connection Information screen, click New Allow the Remote Administration Client AccessConfigure a Firewall Policy Rule for the VCA From Access Rule Destinations, click Add Allow Remote Access to Surfcontrol Report Central SRCEnter 8888 in the Port Range From field Click Apply in the Firewall Policy window Appendix Contact Technical Support Location Contact information Sales and Feedback