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TAG 10 manual Troubleshooting, Chapter

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CHAPTER

Troubleshooting

Hardware, software, or a combination of both can cause computer problems. When you encounter any problem, it might be a typical problem that can easily be solved.

This chapter tells you what actions to take when solving common computer problems. It is divided into three sections:

Preliminary checklist

Solving common problems

Resetting the computer

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Contents

22355 TAG Way, Dulles, VA 20166 Tel 703 406.3000 Fax 703 MIL-BOOK 10 SERIES NOTEBOOKOPERATOR’ S MANUAL Information in this manual is subject to change without notice TRADEMARKSCHAPTER Getting StartedUnpacking Getting the Computer RunningConnecting to AC Power Positioning the Tablet PC Using the Wireless Keyboard optionupright position, pull open the stand located at the back as shown on the next figure Turning Off Turning On and Off the ComputerTurning On Right-Side Components Taking a Look at the ComputerReset Button ConnectorConnector Left-Side ComponentsPower ConnectorConnector Rear ComponentsBattery Pack X-Bay InterfacePower Button Front ComponentsVolume BatteryAdjust Button Volume/LCDSpeaker BrightnessBattery Switch Bottom-Side ComponentsCCD USB Port InternalFor this purpose… Where to Go from HereDo this… Getting StartedCHAPTER Operating Your Tablet PCStopping the Computer Starting and Stopping the ComputerStarting the Computer Operating Your Tablet PC Mouse-control Buttons Using the Wireless Keyboard optionCursor-Control Keys Typewriter KeysNumeric Keypad Euro SymbolFunction Keys Windows KeysTouchscreen Pen Holder Using the TouchscreenAction Configuring the TouchscreenTerm Through the Tablet PC’s USB Port Using the Floppy Disk Drive optionConnecting the Floppy Disk Drive 2-11 Through the Expansion Port Plug of the CD-ROM Drive ModuleOperating Your Tablet PC Inserting and Ejecting Floppy Disks Using the Hard Disk Drive Connecting the CD/DVD Drive Using the CD/DVD Drive optionInserting and Removing a CD Operating Your Tablet PC 2-16Configuring the Display Modes Using the Video FeaturesDisplay Mode ResolutionColors 2-182-19 Operating Your Tablet PCUsing the Audio Features Connecting Audio Devices Using the Modem Using the Communication FeaturesSet the COM port of the modem to COM2 Do not enter Standby when using communication softwareOperating Your Tablet PC 2-23CHAPTER Managing PowerManaging Power AC and Car AdapterCharging the Battery Pack Battery PackBy Operating System Initializing the Battery PackChecking the Battery Level By Gas Gauge Replacing the Secondary Battery PackOn/Off Device Indicator Switch Segment Battery Low Signals and Actions Managing Power Suspend-to-Disk Suspend mode Power ManagementManual Power Management Power-Saving Tips This chapter gives guidelines on installing and using these devices Expanding Your ComputerCHAPTER Serial device IR device USB device PC CardConnecting a Serial Device Connecting a USB Device Expanding Your Computer For the left side’s IR port Connecting an IR DeviceFor the front panel’s IR port When using the left side’s IR port Inserting and Removing a PC Card Using PC CardsZV Port and CardBus Support To remove a PC Card Expanding Your Computer System Memory UpgradeCHAPTER Setup Configuration Utility SCUThis chapter tells you how to use the SCU program Starting SCU When and How to Use the SCU ProgramWhen to Use The menu can be divided into four areas A brief description of keyboard if installed usage is listed next Moving Around and Making SelectionsSetup Configuration Utility SCU FunctionSetup Configuration Utility SCU Main MenuDate and Time Fast Boot IDE SettingsSets the type of hard disk drive installed in your system Setup Configuration Utility SCUDisplay Mode Boot SequenceSetup Configuration Utility SCU Sets the display output deviceSetup Configuration Utility SCU Advanced MenuCOM Port COM1/2 COM Port COM3/4 LPT Port Ir ModeSetup Configuration Utility SCU Sets the address for the LPT port parallel portSaveToDisk Warning Message LPT Extended ModeSetup Configuration Utility SCU 5-11Pointing Device PS/2 Mouse Keyboard NumlockHot Key Beep Cache SystemsToggle XBay/EBox COM1/COM4 En/Dis Resolution ExpansionFunction Key 3 Define FN3 Function Key 1 Define FN1 Function Key 2 Define FN2Setup Configuration Utility SCU These 3 items allow user to define the corresponding function keySecurity Menu System PasswordSetup Configuration Utility SCU 5-15SCU Password Virus Alert BootSector ProtectMax Performance Balanced Power Saving Max Power Saving Customize Power MenuEnable Power Management Customize Suspend After sets the time period of inactivity before entering Suspend mode. It works in tandem with the previous item Standby After. After the system enters Standby mode, it will start the timeout period before system enters Suspend mode. What happens next upon entering Suspend mode is determined by the next item Suspend Data to Performance Intel SpeedStep TechAllows maximum CPU performance regardless of Exit Menu CHAPTER Installing Software DriversYou can set up the following drivers from the CD How to Use the CDInstalling Software Drivers Mitsumi USB Floppy driverInstalling Software Drivers Power Profile driver0VMAKFIL -Pnn Other Drivers and Utilities0VMAKFIL Utility CHAPTER Caring for the Tablet PCProtecting the Computer Using the PasswordUsing an Anti-Virus Strategy General Guidelines Taking Care of the Tablet PCLocation Guidelines Battery Pack Guidelines Cleaning GuidelinesWhen Traveling CHAPTER TroubleshootingPreliminary Checklist For easy reference, the problems are divided into these categories Solving Common ProblemsProblem Type TroubleshootingCD/DVD Drive Problems Battery ProblemsThe battery does not charge Battery Charge indicator does not appear The operating time of a fully charged battery becomes shorterNothing appears on the screen Display ProblemsYou cannot eject a CD The characters on the screen are dim Resolution cannot be adjusted to desired settingBad dots appear on the display at all times The external monitor displays nothingHardware Device Problems Floppy Disk Drive ProblemsThe Floppy Disk Drive In-use Indicator stays on The computer does not recognize a newly installed deviceInfrared Problems Hard Disk Drive ProblemsThe hard disk drive error message appears on the screen The hard disk drive in-use indicator glows without blinkingThe numeric keypad is disabled Keyboard and Mouse ProblemsThe keyboard does not respond The external keyboard does not workModem Problems LAN ProblemsPC Card Problems I cannot access the networkPrinter Problems Power Management Problems for WindowsThe computer does not enter Standby or Suspend mode automatically The computer does not enter Standby or Suspend mode immediatelySound Problems Software ProblemsThe printer prints garbled information An application program does not work correctlyWhen you turn on the computer, it stops after POST Startup ProblemsThe sound system does not record The external microphone or audio device does not workThe date/time is incorrect Other ProblemsReset Switch Resetting the ComputerAPPENDIX SpecificationsSpecifications PartsSpecifications SpecificationsUSB port supports USB FDD boot-up function, serial port, ECP/EPP Parts