Troubleshooting
Problem / questions | Possible Cause / Answers | Corrective actions / |
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| Further info |
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The appliance does not switch | Your appliance has not reset | Your appliance is still too hot |
back on again when the start | itself after the last heating | after the last heating cycle. Wait |
button is pressed. | cycle. | a few seconds for it to cool |
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| slightly before trying again. |
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Your appliance does not | • Your appliance is not plugged | • Check your appliance is |
dispense hot water. | in. | plugged in and switched on at |
| • Your appliance is not | the mains socket. |
| positioned correctly on its | • Check that the dispensing |
| power base. | nozzle is positioned centrally |
| • The fuse has blown. | over the drip tray. |
| • There is no water left in the | • Check the fuse in the plug. |
| water tank. | • Allow your appliance to cool |
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| down completely then refill it |
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| with water. |
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Your appliance does not | • Your appliance has excessive | • Descale your appliance |
dispense a full cup of water | scale. | • Adjust the dispensing control |
| • The dispensing control knob | knob to the right setting. Fill |
| may be set too low. | the tank with fresh cold water |
| • The water level has dropped | • Fill the tank with fresh cold |
| below the min mark. | water |
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Your appliance produces excess | • The water level has dropped | • Fill with water between the |
steam but does not dispense | below the min mark. | min and max markings then |
boiled water. | • Your appliance has excessive | restart the heating cycle. |
| scale. | • Descale your appliance. |
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Your appliance immediately | Your appliance is already | Press the stop button. |
turns itself on when it is placed | switched on. |
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on the power base. |
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Your appliance makes a noise | This is the sound of the internal | This is a normal operation. |
and there is a ‘clunk’ sound | valve operating after the |
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after water has been dispensed. | heating cycle finishes. |
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After sale service
If you have any product problems or queries please contact our Customer Relations Team first for expert help and advice.
Helpline:-
0845 602 1454 - UK
01 677 4003 - ROI
or consult our web site: www.tefal.co.uk <http://www.tefal.co.uk>
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