Hardware and system checklist

Modem

Refer to the online help files for Appendix C and D.

Problem

Procedure

Communication

Make sure the computer’s internal modem

software can’t

settings are correct. Refer to Phone and Modem

initialize modem

Properties in the Control Panel.

You can hear a dial tone but can’t make a call

If the call is going through a PBX machine, make sure the communication application’s tone dial detection feature is disabled.

You can also use the ATX command. Refer to the online help files for Appendix C, AT Commands.

You place a call,

Make sure the settings are correct in your

but a connection

communications application.

can’t be made

 

 

 

After making a call

Make sure the tone or pulse selection in your

you can’t hear a ring

communications application is set correctly.

 

You can also use the ATD command. Refer to

 

the online help files for Appendix C, AT Com-

 

mands.

 

 

Communication is

The computer will automatically cut off

cut off unexpectedly

communication when connection with the carrier

 

is not successful for a set time interval. Try

 

lengthening this time interval.

ROUBLESHOOTINGT

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