Toshiba M60 manual Troubleshooting Procedures Troubleshooting Flowchart

2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart

2.2Troubleshooting Flowchart

If you know the location of the malfunction, turn directly to the appropriate section of this chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before performing any troubleshooting procedures, verify the following:

?Ask the user if a password is registered and, if it is, ask him or her to enter the password.

?Verify with the customer that Toshiba Windows XP is installed on the hard disk. Operating systems that were not preinstalled by Toshib a can cause the computer to malfunction.

?Make sure all optional equipment is removed from the computer.

?Make sure the floppy disk drive, if installed, is empty. If no FDD module is installed, you should use an external FDD to run the diagnostics tests

2-2 [CONFIDENTIAL] Satellite M60/M65 Series Maintenance Manual