Troubleshooting | Toshiba A11, P11, S11 guide

Troubleshooting

Check the type of CD/DVD you are using. The drive supports:

DVD-ROM: DVD-ROM, DVD-Video

CD-ROM: CD-DA, CD-Text, Photo CD (single/multi-session), CD-ROM Mode 1, Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CD-EXTRA), Addressing Method 2

Check the region code on the DVD. It must match that on the DVD-ROM. Region codes are listed in the Optical disc drives section in Chapter 2, The Grand Tour.

User’s Manual

8-10

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Toshiba A11, P11, S11 user manual Troubleshooting

Contents

User’s Manual Table of Contents Grand Tour Accessing HW Setup -1 HW Setup window Power and Power-Up Modes Glossary Index Trademarks CopyrightDisclaimer FCC conditions FCC informationFCC notice Declaration of Conformity Information Contact EU Conformity Statement Network Compatibility Statement Modem warning noticeConformity Statement Redial Japan regulationsRegion selection Pursuant to FCC CFR 47, Part Type of serviceTelephone company procedures If problems arise Fax branding Instructions for IC CS-03 certified equipment AT&F AT&W AT%TE=0 ATZ Modem warning notice for Australia Xiv General conditions Disposal of batteries and/or accumulators Following information is only valid for EU-member StatesDisposal of products Disposing of the computer and the computers batteries DVD-ROM drive DV-28S Optical disc drive safety instructions DVD Super Multi with Double Layer Recording DV-W28S DVD Super Multi with Double Layer Recording UJ890 Panasonic Communications DVD Super Multi with Double Layer Recording GT20N Hitachi LG Vorsicht Dieses Gerät enthält ein Laser-System und ist als International precautions Xxiii Abbreviations PrefaceConventions Display IconsKeys Key operation Drive TerminologyStart HDD or Hard disk Provide adequate ventilation General Precautions Stress injury Heat injury Creating a computer-friendly environment Mobile phones Pressure or impact damagePC Card/ExpressCard overheating Documentation Equipment checklistGetting Started Hardware Software Getting Started Connecting the AC adaptor Connect the power cord to the AC adaptor Opening the display panel Opening the display Starting up for the first time Turning on the power Sleep Mode Turning off the powerShut Down Mode Benefits of Sleep Mode Hibernation Mode Sleep Mode limitations Restarting the computer Starting Hibernation Mode System Recovery Options System Recovery Options Creating Recovery Media System Recovery Getting Started Getting Started Legal Footnote Non-applicable Icons*1 Grand TourFront with the display closed Communication WirelessSwitch ESATA/USB combo Left sideStereo speakers Microphone PC Card eject button Cooling ventsExpressCard slot PC Card slot Following figure shows the computer’s right side Right side Serial port BackSecurity lock slot External monitor LAN jack LAN active indicatorLink indicator DC in 15V jack Docking port UndersideNotches Battery lock Battery pack Front with the display open Wireless LANAntennas Wireless LAN antennas Wireless WAN Antennas Wireless WAN antennas Such as Windows Live Messenger. Toshiba Power buttonWeb Camera LED Web Camera Keyboard Volume down buttonVolume up button Bluetooth antenna System indicators Indicators Hard Disk Drive Hard Disk Drive/Optical Disc Drive Wireless indicatorsPower Battery A4 size keyboard Keyboard indicators Full size keyboard Arrow modeNumeric mode Region codes for DVD drives and media Optical disc drives Formats Writable discsCDs DVDs DVD read Speed maximum CD read DVD-ROM driveDVD Super Multi drive Double Layer 12 The AC adaptor 2-pin plug AC adaptor Processor Toshiba Utilities PC Diagnostic ToolHardware, Utilities and Options Hardware Legal Footnote Memory Main System*3 PowerMemory AC adaptor Legal Footnote Battery Life*4RTC battery Disks Legal Footnote LCD*6 Legal Footnote Hard Disk Drive HDD Capacity*5Optical disc drive Display Communications Legal Footnote Graphics Processor Unit GPU*7Sound Multimedia Hot keys Special featuresLegal Footnote Wireless LAN*8 Bluetooth Power on password Display automatic power off *1HDD automatic power off *1 System automatic Sleep/Hibernation Mode *1 Heat dispersal *1 Low battery automatic Hibernation Mode *1Hibernation Mode Sleep Mode Toshiba Value Added Package Utilities and Applications Start -All Programs -TOSHIBA DVD Toshiba FaceRecognition Player Hardware, Utilities and Options Creator Toshiba ServiceToshiba -Utilities -Service Station Toshiba Disc Toshiba USB Sleep Set the TPM in the Security tab to EnabledWindows Mobility Center ExpressCard Optional devices Inserting the ExpressCard Removing an ExpressCard Inserting a PC Card PC Card Removing a PC Card Smart Card Inserting a Smart Card Inserting a Smart Card Removing a Smart Card Bridge media slot Points to note about the SD/SDHC memory card Memory media Memory card care Media careMemory media format Card care About the write-protect Inserting a memory media Additional memory module Removing a memory media Hardware, Utilities and Options Installing a memory module Point to note about memory module error 10 Removing the memory module cover 12 Seating the memory module cover Removing a memory module 13 Removing the memory module External monitor Connecting the monitor cable Mini DisplayPort Connecting the Mini DisplayPort USB FDD Kit Connecting the USB floppy diskette drive ESATA External Serial ATA Disconnecting the USB floppy diskette driveConnecting the eSATA device Serial port Disconnecting an eSATA device Toshiba Express Port Replicator 19 Connecting the serial connector to the serial port Security lock Connecting the security lock Optional accessories Toshiba Dual Pointing Device Using the Touch PadOperating Basics Double-click Tap twice Using the AccuPointAccuPoint precautions Replacing the cap Using the Fingerprint Sensor Points to note about the Fingerprint Sensor How to Swipe your Finger Points to note about Fingerprint Utility Fingerprint utility limitations Setup Fingerprint Registration Select Fingerprint Control option Delete the Fingerprint DataDelete all users fingerprints Overview about Fingerprint boot authentication Windows Logon via Fingerprint AuthenticationFingerprint boot authentication and Single Sign-on feature Fingerprint Authentication Procedure Overview about Fingerprint Single Sign-on feature Web Camera Web Camera Disclaimer Using the Toshiba Face Recognition How to register the Face Recognition Data Windows Logon via Toshiba Face Recognition How to Delete the Face Recognition DataHow to launch the help file 1N Mode Login screen Mode Login screen Using optical disc drives Pressing the eject button and pulling the disc tray open Loading discs Closing the CD/DVD disc tray Removing a CD/DVD Removing discs Writing CD/DVDs on DVD Super Multi drives How to remove CD/DVD when the disc tray will not open Before writing or rewriting Important message DVD+R Double Layer CD-RW Multi-Speed and High-Speed CD-RW Ultra-SpeedDVD-R Dual Layer Operating Basics When writing or rewriting Toshiba Disc Creator Data Verification How to learn more about Toshiba Disc CreatorMedia care CD/DVDs Floppy diskettes Sound System Realtek HD Audio Manager Volume MixerMicrophone Level Audio Enhancements Toshiba Mic Effect Power ManagementSpeaker Configuration Default Format Modem Modem Selection SettingConnecting the modular cable Properties menu 10 Connecting the internal modem Disconnecting the modular cable Wireless LAN Wireless communications Worldwide operation Bluetooth wireless technologySetting Security Bluetooth Stack for Windows by Toshiba Wireless communication switch LAN cable types Wireless communication IndicatorIndicator status Indication 11 Connecting the LAN cable Connecting the LAN cable Moving the computer Disconnecting the LAN cableCleaning the computer Computer Handling Taskbar icon Using the Hard Disk Drive HDD Protection 3D Viewer Toshiba HDD Protection PropertiesHDD Protection Detection Level Detection Level Amplification Using the Toshiba USB Sleep and Charge UtilityDetails USB Sleep and Charge Starting the USB Sleep and Charge Utility Enabling USB Sleep and Charge Power supply mode settingsBattery Settings Heat dispersal Typewriter keys Keyboard Emulating keys on an enhanced keyboard Function keys F1 … F12Soft keys FN key combinations For A4 size keyboard Hot keys Keyboard FN Sticky key Windows special keys Turning on the overlays Arrow ModeNumeric Mode Keypad overlay for A4 size keyboard Temporarily changing modes Temporarily using normal keyboard overlay onTemporarily using overlay overlay off Generating Ascii characters Connected Power and Power-Up ModesPower conditions Power on Power off No operation Battery indicator Monitoring of power condition Battery types BatteryDC in indicator Power indicator Real Time Clock RTC battery Care and use of the battery pack Time ProceduresCharging the batteries Battery charging notice Monitoring battery capacity Extending battery life Maximizing battery operating timeRetaining data with power off Removing the battery pack Replacing the battery pack Releasing the battery pack Installing the battery pack Start All Programs Toshiba Utilities -Password Utility Toshiba Password UtilityUser Password User Password field Owner String text box Supervisor PasswordStarting the computer by password Hot keys Power-up modesPanel power on/off Windows utilities System automatic Sleep/Hibernation HW Setup window HW SetupAccessing HW Setup General Power On Display Boot Priority Options Boot Priority Keyboard USB Memory Bios Support Type CPU USB Sata Preliminary checklist TroubleshootingProblem solving process Analyzing the problem Hardware and system checklist Self test PowerSystem start-up ProblemProcedure Overheating power downAC power Problem Procedure Power plan in the Power Options Battery Real Time Clock PasswordKeyboard Hard disk drive Internal display panel Drive and then reload the operating system Troubleshooting CD-ROM DVD Super Multi drive USB floppy diskette drive SD/SDHC Card XD picture card Memory Stick Touch Pad/AccuPoint MultiMediaCardDual Pointing device Detailed Touch Pad settings window is Click the Advanced feature settingsAdvanced feature settings is displayed Settings USB mouse Fingerprint Sensor KB/Mouse Legacy Emulation option within USB deviceUSB Sleep and Charge function Some external devices may not be able to use ESATA device Sound system Sure that the power cord/adaptor is firmly Carrier Modem LAN Bluetooth Before you call Recovery MediaWhere to write Toshiba support Singapore Spain Outside of Europe Australia Germany & AustriaCanada France China Netherlands Environmental Requirements SpecificationsPhysical Dimensions Built-in Modem Power Requirements Transmitting level Impedance Error correctingPower supply Speed Display controller Display Controller and Video modeVideo mode Card Specifications Wireless LAN Radio Frequency Radio Characteristics 2467 Supported Frequency Sub-bandsChannel ID 2457 5560 55005520 5540 1575785*2 1615805*2 1655825*2 Appendix D Bluetooth wireless technology Interoperability European Union EU and Efta Bluetooth wireless technology and your HealthRegulatory statements General USA-Federal Communications Commission FCC Taiwan Using Bluetooth Adaptor from Toshiba equipment in Japan Japan Approvals Institute for Telecommunications Equipment Device Authorization Europe AC Power Cord and Connectors Germany FinlandSweden Switzerland Toshiba PC Health Monitor Appendix F If a Toshiba PC Health Monitor message is displayed Starting the Toshiba PC Health Monitor If the Please click OK to run the Toshiba Cooling Cleaning the cooling module Figure F-2 Lift the plastic film Non-applicable Icons*1 Legal Footnotes Bit Computing Memory Main System*3 Graphics Processor Unit GPU*7 Battery Life*4Hard Disk Drive HDD Capacity*5 Images*10 Wireless LAN*8Copy Protection*9 Abbreviations Glossary Glossary Ascii Bootable disk See system disk Glossary-5 Glossary-6 Erase See delete Glossary-8 Main board See motherboard Glossary-10 Glossary-11 Glossary-12 Glossary-13 Glossary-14 Index Windows special keys 5-5 emulating enhanced keyboard Index-3 Index-4