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Toshiba A11, P11, S11 user manual Troubleshooting

Models: P11 S11 A11

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Troubleshooting

Check the type of CD/DVD you are using. The drive supports:

DVD-ROM: DVD-ROM, DVD-Video

CD-ROM: CD-DA, CD-Text, Photo CD (single/multi-session), CD-ROM Mode 1, Mode 2, CD-ROM XA Mode 2 (Form1, Form2), Enhanced CD (CD-EXTRA), Addressing Method 2

Check the region code on the DVD. It must match that on the DVD-ROM. Region codes are listed in the Optical disc drives section in Chapter 2, The Grand Tour.

User’s Manual

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Toshiba A11, P11, S11 user manual Troubleshooting

Contents

User’s Manual Table of Contents Grand Tour Accessing HW Setup -1 HW Setup window Power and Power-Up ModesGlossary Index Trademarks CopyrightDisclaimer FCC conditions FCC informationFCC notice Declaration of Conformity Information Contact EU Conformity StatementNetwork Compatibility Statement Modem warning noticeConformity Statement Redial Japan regulationsRegion selection Pursuant to FCC CFR 47, Part Type of serviceTelephone company procedures If problems ariseFax branding Instructions for IC CS-03 certified equipmentAT&F AT&W AT%TE=0 ATZ Modem warning notice for AustraliaXiv General conditions Disposal of batteries and/or accumulators Following information is only valid for EU-member StatesDisposal of products Disposing of the computer and the computers batteries DVD-ROM drive DV-28S Optical disc drive safety instructionsDVD Super Multi with Double Layer Recording DV-W28S DVD Super Multi with Double Layer Recording UJ890 Panasonic CommunicationsDVD Super Multi with Double Layer Recording GT20N Hitachi LGVorsicht Dieses Gerät enthält ein Laser-System und ist als International precautionsXxiii Abbreviations PrefaceConventions Display IconsKeys Key operationDrive TerminologyStart HDD or Hard diskProvide adequate ventilation General PrecautionsStress injury Heat injury Creating a computer-friendly environmentMobile phones Pressure or impact damagePC Card/ExpressCard overheating Documentation Equipment checklistGetting Started HardwareSoftware Getting Started Connecting the AC adaptor Connect the power cord to the AC adaptor Opening the display panel Opening the displayStarting up for the first time Turning on the powerSleep Mode Turning off the powerShut Down Mode Benefits of Sleep Mode Hibernation Mode Sleep Mode limitationsRestarting the computer Starting Hibernation ModeSystem Recovery Options System Recovery OptionsCreating Recovery Media System RecoveryGetting Started Getting Started Legal Footnote Non-applicable Icons*1 Grand TourFront with the display closed Communication WirelessSwitch ESATA/USB combo Left sideStereo speakers MicrophonePC Card eject button Cooling ventsExpressCard slot PC Card slotFollowing figure shows the computer’s right side Right sideSerial port BackSecurity lock slot External monitorLAN jack LAN active indicatorLink indicator DC in 15V jackDocking port UndersideNotches Battery lock Battery packFront with the display open Wireless LANAntennas Wireless LAN antennas Wireless WAN Antennas Wireless WAN antennasSuch as Windows Live Messenger. Toshiba Power buttonWeb Camera LED Web CameraKeyboard Volume down buttonVolume up button Bluetooth antennaSystem indicators IndicatorsHard Disk Drive Hard Disk Drive/Optical Disc Drive Wireless indicatorsPower BatteryA4 size keyboard Keyboard indicatorsFull size keyboard Arrow modeNumeric mode Region codes for DVD drives and media Optical disc drivesFormats Writable discsCDs DVDsDVD read Speed maximum CD read DVD-ROM driveDVD Super Multi drive Double Layer 12 The AC adaptor 2-pin plug AC adaptorProcessor Toshiba Utilities PC Diagnostic ToolHardware, Utilities and Options HardwareLegal Footnote Memory Main System*3 PowerMemory AC adaptor Legal Footnote Battery Life*4RTC battery DisksLegal Footnote LCD*6 Legal Footnote Hard Disk Drive HDD Capacity*5Optical disc drive DisplayCommunications Legal Footnote Graphics Processor Unit GPU*7Sound MultimediaHot keys Special featuresLegal Footnote Wireless LAN*8 BluetoothPower on password Display automatic power off *1HDD automatic power off *1 System automatic Sleep/Hibernation Mode *1Heat dispersal *1 Low battery automatic Hibernation Mode *1Hibernation Mode Sleep ModeToshiba Value Added Package Utilities and Applications Start -All Programs -TOSHIBA DVD Toshiba FaceRecognition PlayerHardware, Utilities and Options Creator Toshiba ServiceToshiba -Utilities -Service Station Toshiba DiscToshiba USB Sleep Set the TPM in the Security tab to EnabledWindows Mobility CenterExpressCard Optional devicesInserting the ExpressCard Removing an ExpressCardInserting a PC Card PC CardRemoving a PC Card Smart CardInserting a Smart Card Inserting a Smart CardRemoving a Smart Card Bridge media slotPoints to note about the SD/SDHC memory card Memory mediaMemory card care Media careMemory media format Card careAbout the write-protect Inserting a memory mediaAdditional memory module Removing a memory mediaHardware, Utilities and Options Installing a memory module Point to note about memory module error10 Removing the memory module cover 12 Seating the memory module cover Removing a memory module13 Removing the memory module External monitor Connecting the monitor cableMini DisplayPort Connecting the Mini DisplayPortUSB FDD Kit Connecting the USB floppy diskette driveESATA External Serial ATA Disconnecting the USB floppy diskette driveConnecting the eSATA device Serial port Disconnecting an eSATA deviceToshiba Express Port Replicator 19 Connecting the serial connector to the serial portSecurity lock Connecting the security lockOptional accessories Toshiba Dual Pointing Device Using the Touch PadOperating Basics Double-click Tap twice Using the AccuPointAccuPoint precautions Replacing the cap Using the Fingerprint SensorPoints to note about the Fingerprint Sensor How to Swipe your FingerPoints to note about Fingerprint Utility Fingerprint utility limitations Setup Fingerprint RegistrationSelect Fingerprint Control option Delete the Fingerprint DataDelete all users fingerprints Overview about Fingerprint boot authentication Windows Logon via Fingerprint AuthenticationFingerprint boot authentication and Single Sign-on feature Fingerprint Authentication ProcedureOverview about Fingerprint Single Sign-on feature Web Camera Web CameraDisclaimer Using the Toshiba Face RecognitionHow to register the Face Recognition Data Windows Logon via Toshiba Face Recognition How to Delete the Face Recognition DataHow to launch the help file 1N Mode Login screenMode Login screen Using optical disc drivesPressing the eject button and pulling the disc tray open Loading discsClosing the CD/DVD disc tray Removing a CD/DVD Removing discsWriting CD/DVDs on DVD Super Multi drives How to remove CD/DVD when the disc tray will not openBefore writing or rewriting Important messageDVD+R Double Layer CD-RW Multi-Speed and High-Speed CD-RW Ultra-SpeedDVD-R Dual Layer Operating Basics When writing or rewriting Toshiba Disc Creator Data Verification How to learn more about Toshiba Disc CreatorMedia care CD/DVDsFloppy diskettes Sound SystemRealtek HD Audio Manager Volume MixerMicrophone Level Audio EnhancementsToshiba Mic Effect Power ManagementSpeaker Configuration Default FormatModem Modem Selection SettingConnecting the modular cable Properties menu10 Connecting the internal modem Disconnecting the modular cableWireless LAN Wireless communicationsWorldwide operation Bluetooth wireless technologySetting SecurityBluetooth Stack for Windows by Toshiba Wireless communication switchLAN cable types Wireless communication IndicatorIndicator status Indication 11 Connecting the LAN cable Connecting the LAN cableMoving the computer Disconnecting the LAN cableCleaning the computer Computer HandlingTaskbar icon Using the Hard Disk Drive HDD Protection3D Viewer Toshiba HDD Protection PropertiesHDD Protection Detection LevelDetection Level Amplification Using the Toshiba USB Sleep and Charge UtilityDetails USB Sleep and ChargeStarting the USB Sleep and Charge Utility Enabling USB Sleep and Charge Power supply mode settingsBattery Settings Heat dispersalTypewriter keys KeyboardEmulating keys on an enhanced keyboard Function keys F1 … F12Soft keys FN key combinations For A4 size keyboard Hot keysKeyboard FN Sticky key Windows special keysTurning on the overlays Arrow ModeNumeric Mode Keypad overlay for A4 size keyboardTemporarily changing modes Temporarily using normal keyboard overlay onTemporarily using overlay overlay off Generating Ascii charactersConnected Power and Power-Up ModesPower conditions Power on Power off No operationBattery indicator Monitoring of power conditionBattery types BatteryDC in indicator Power indicatorReal Time Clock RTC battery Care and use of the battery packTime ProceduresCharging the batteries Battery charging notice Monitoring battery capacityExtending battery life Maximizing battery operating timeRetaining data with power off Removing the battery pack Replacing the battery packReleasing the battery pack Installing the battery packStart All Programs Toshiba Utilities -Password Utility Toshiba Password UtilityUser Password User Password fieldOwner String text box Supervisor PasswordStarting the computer by password Hot keys Power-up modesPanel power on/off Windows utilitiesSystem automatic Sleep/Hibernation HW Setup window HW SetupAccessing HW Setup General Power On DisplayBoot Priority Options Boot PriorityKeyboard USB Memory Bios Support TypeCPU USB Sata Preliminary checklist TroubleshootingProblem solving process Analyzing the problem Hardware and system checklist Self test PowerSystem start-up ProblemProcedure Overheating power downAC power Problem ProcedurePower plan in the Power Options BatteryReal Time Clock PasswordKeyboard Hard disk drive Internal display panelDrive and then reload the operating system Troubleshooting CD-ROM DVD Super Multi driveUSB floppy diskette drive SD/SDHC Card XD picture card Memory StickTouch Pad/AccuPoint MultiMediaCardDual Pointing device Detailed Touch Pad settings window is Click the Advanced feature settingsAdvanced feature settings is displayed SettingsUSB mouse Fingerprint Sensor KB/Mouse Legacy Emulation option within USB deviceUSB Sleep and Charge function Some external devices may not be able to use ESATA device Sound system Sure that the power cord/adaptor is firmly Carrier ModemLAN BluetoothBefore you call Recovery MediaWhere to write Toshiba supportSingapore Spain Outside of Europe Australia Germany & AustriaCanada France China NetherlandsEnvironmental Requirements SpecificationsPhysical Dimensions Built-in Modem Power RequirementsTransmitting level Impedance Error correctingPower supply SpeedDisplay controller Display Controller and Video modeVideo mode Card Specifications Wireless LANRadio Frequency Radio Characteristics2467 Supported Frequency Sub-bandsChannel ID 24575560 55005520 55401575785*2 1615805*2 1655825*2 Appendix D Bluetooth wireless technology InteroperabilityEuropean Union EU and Efta Bluetooth wireless technology and your HealthRegulatory statements GeneralUSA-Federal Communications Commission FCC Taiwan Using Bluetooth Adaptor from Toshiba equipment in JapanJapan Approvals Institute for Telecommunications Equipment Device AuthorizationEurope AC Power Cord and ConnectorsGermany FinlandSweden SwitzerlandToshiba PC Health Monitor Appendix FIf a Toshiba PC Health Monitor message is displayed Starting the Toshiba PC Health MonitorIf the Please click OK to run the Toshiba Cooling Cleaning the cooling moduleFigure F-2 Lift the plastic film Non-applicable Icons*1 Legal FootnotesBit Computing Memory Main System*3Graphics Processor Unit GPU*7 Battery Life*4Hard Disk Drive HDD Capacity*5 Images*10 Wireless LAN*8Copy Protection*9 Abbreviations GlossaryGlossary Ascii Bootable disk See system disk Glossary-5 Glossary-6 Erase See delete Glossary-8 Main board See motherboard Glossary-10 Glossary-11 Glossary-12 Glossary-13 Glossary-14 Index Windows special keys 5-5 emulating enhanced keyboard Index-3 Index-4