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| Troubleshooting |
Fingerprint Sensor |
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| Problem | Procedure |
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| Reading of the | In this instance you should try the fingerprint |
| fingerprint was not | reading operation again using the correct finger |
| successful. | position - please refer to Using the Fingerprint |
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| Sensor in Chapter 4, Operating Basics for further |
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| information. |
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| Alternatively, you should try the recognition |
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| process again using another enrolled finger. |
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| The fingerprint sensor compares and analyzes |
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| the unique characteristics in a fingerprint. |
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| However, there may be instances where certain |
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| users are unable to register their fingerprints due |
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| to insufficient unique characteristics in their |
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| fingerprints. |
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| The recognition success rate may differ from |
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| user to user. |
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| The fingerprint cannot | In this instance you should try the recognition |
| be read due to injuries | process again using another enrolled finger. |
| to the finger. | However, if fingerprints from all the enrolled |
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| fingers cannot be read, you should instead log |
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| into the computer by using the keyboard to input |
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| the password. |
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| If you are still unable to resolve the problem, |
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| contact your reseller, dealer or service provider. |
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User’s Manual |