Tyan Computer Tyan S1598 Returning Merchandise for Service, Help resources, For Resellers Only

Chapter 1

Introduction

Help resources:

1.See FAQ and beep codes sections of this manual.

2.See Tyan web site for FAQ, bulletins, driver updates, etc. http://www.tyan.com

3.Contact your dealer or distributor for help BEFORE calling Tyan.

4. Email Tyan tech support:	techsupport@tyan.com
5. Call Tyan tech support:	510-440-8808

Returning Merchandise for Service

During the warranty period, contact your distributor or system vendor FIRST for any product problems. This warranty only covers normal customer use and does not cover damages incurred during shipping or failure due to the alteration, misuse, abuse, or improper maintenance of products.

For Resellers Only:

A receipt or copy of your invoice marked with the date of purchase is required before any warranty service can be rendered. You can obtain service by calling the manufacturer for a Return Merchandise Authorization (RMA) number. The RMA number should be prominently displayed on the outside of the shipping carton and the package should be mailed prepaid, or hand-carried to the manufacturer. TYAN will pay to have the board shipped back to you.

http://www.tyan.com

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