Frequently Asked Questions | Vivotek VS2403 guide

B. Frequently Asked Questions

Q Why can’t I connect the Video Server after reboot?

A The Installation Wizard can find Video Servers in the same LAN. If Administrator fixed the IP address and it is not belong to the same LAN with PC or Administrator set PPPoE, the Video Server can not be found by Installation Wizard. Please locate the Video Server in the right network environment or restore the default settings.

Q What if I forget my password?

A Every access to Video Server needs authentication. If you are not a permitted user, you may view the images or control the camera as long as the demo account is opened. If you are one of the managed users, you have to ask the administrators for the password. If you are the administrator, there is no way to recover the root password. The only way to regain access to Video Server is to restore the factory settings and reinstall it.

Q Why can I not watch video from Video Server after it is authenticated? A There are many possible scenarios regarding this problem,

1.If you have just installed Video Server and are unable to watch the video, check if the video input is enabled and the video modulation in Configuration page.

2.If Video Server is well installed and you are accessing Video Server for the first time using Internet Explorer, adjust the security level of Internet Explorer to allow installation of the plug-in.

3.If the problem still exists after adjusting, the current users may be over the system allows.

4.If the top-left corner of the vision window shows “No Signal”, Please attach a camera to the corresponding BNC connector.

Q How can I use a name instead of the IP address to connect Video Server?

A To allow users to connect to Video Server through an easily memorized name, the administrators must first configure the name server in his network. Here is an example: the administrator installs the Video Server with a reserved IP address and assigns it with a name in the domain name service, then users can connect to Video Server by typing a name instead of IP address. If there is DHCP service in the network, the IP address must be excluded in the DHCP service to prevent from IP conflict.

Q What is the plug-in for?

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Vivotek VS2403 manual Frequently Asked Questions

Contents

Page Technical@vivotek.com Before You Use Table of Contents Frequently Asked Questions Package Contents Features and Benefits Built-in motion detection Bundled powerful surveillance softwareRemote system upgrade Privacy mask Status LED’s Physical DescriptionFront Panel LED status Description DIP switches 1 toAuxiliary button Reset BNC video inputs General I/O terminal block Rear PanelEthernet 10/100 socket COM port Digital I/O control Power sourceRS485 interface Power adapter How to Install Cable connection Hardware installationPower on Ethernet Environment Easy way with installer program Software installationPage Complete the network settings How to UseFirst access to Video Server Set password of administrator Authentication Installing Plug-in Main Graphic modeText mode Video size selection System configurationVideo input selection Video quality selection Motorized camera control Custom camera commands Introduction System Configuration Change host name Definitions of ConfigurationAdjust date and time System parameters Security privilege PPPoE Network settingsBasic network settings Fix the IP addressPage Ddns & UPnP Enable Ddns Mail & FTP Mail settingsFTP settings Deny list Access listAllow list Video, camera mapping and motion detection Enable video channelsAdjust image settings Configure attached motorized camera Set video modulation Configure motion detectionConfigure privacy mask Select default video sourcePage Choose serial interface Port settingsCustom commands Camera Control Homepage layout Image modeText mode Event operation External command scriptApplication constitution Weekly schedule Sending method Sequential operation View parameters Factory defaultView log file Get snapshot via FTP Advanced FunctionsCapture Up-to-date Still Images Get snapshot via URL Display all video Get Continuous ImagesSelect video source and quality and size Channel name Folder name Download Event-triggered SnapshotsGet triggered snapshots via URL Get triggered snapshots via FTP File name Value Description Send snapshots to external Smtp email server Uploading Snapshots PeriodicallyUpload snapshots to external FTP server Object File name Customize Graphics in Homepage Parameter explanation Command Script for Complex ApplicationsCommand format Page Practical examples Command line Description Move motorized camera in PTZ direction URL for External Device ControlQuery status of digital inputs Drive digital outputs Transparent Remote Serial Driver Send command to device attached to COM1Send command to device attached to COM2 Restart System via URL URL of System MaintenanceRestore Factory Default Settings via URL Download System Log via FTP Configure System via FTP Viewmode Security Usercount Username 0root Userattr 0video1video2video3video4camctrldidoconf Stop information dumping Telnet CommandsSystem core debugging Monitor changed status of digital inputs Reset system Restore factory default settings Appendix TroubleshootingPower-On-Self-Test LED pattern after Post Failed function Troubleshooting Reset System recovery Frequently Asked Questions Page Page Easy way via Installation Wizard Upgrade System Firmware Homepage name Referenced URL URL Commands of Video ServerURL Resource name Referenced URL System resource URL Method GET/POST General CGI URL syntax and parametersGet server parameter values Nosync Set server parameter values Hhmmss WirelessVideo Serverwith Pan/Tilt/ZoomAvailable parameters on the server Yyyy/mm/dd Skip to invoke default server 255.255.255.0 Group Security192.168.0.99 LAN Usernameemail 255.255.255.255 Group IPFilterAddress Ntsc PAL For Ntsc only Ntsc & Cmos Group Motion1~4 Group CAMCTRL1~4 Script.vssx Group Feature Camera model Baud rate Data bits Stop bit Parity bit Settings of Supported PTZ Cameras Camera Control Cable Time Zone Table Page GMT+1000 Hobart Vladivostok GMT+1100 Networking Technical Specifications Electromagnetic Compatibility EMC