DTF521_Manual.fm Page 29 Tuesday, February 28, 2006 10:36 AM
TROUBLESHOOTING
Most of the time your pen display tablet will work flawlessly. But if you are having trouble, Wacom recommends you do the following:
1.If the
2.Open the Wacom pen display Read Me file for
3.If you are having a compatibility conflict between your pen display and a new hardware or software product, check if a newer pen tablet software driver is available. See Obtaining driver downloads on page 39 for information on downloading an updated software driver. Wacom periodically updates the software driver to maintain compatibility with new products.
4.Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.
5.If you have tried the suggestions in this guide and still cannot resolve the problem, then contact Wacom for Technical Support. See the Read Me file for information on where to obtain support for your region.
Testing the DTF-521/PL-521
1.If the pen display power LED does not light, check the following:
•First verify that the green light on the power adapter is on. If the light is not on, check that the power cable is properly connected to the power adapter and to an active AC outlet.
•Check that the power adapter cable is securely connected to the
Important: Use only the AC adapter that came with your pen display. Other adapters may cause damage to your product.
2.If there is no display:
•Make sure that your computer is turned on. The power LED will light blue when the proper video signal is received, and orange if there is no video signal or if the computer is in a power saving mode.
•Verify that the
•Check that your video card has been properly installed and is functional. If you have another display that is compatible with your video card, you can connect that display to the card in order to verify that the video card is operating correctly.
Troubleshooting page 29
