Wacom DTF-521, PL-521 manual Troubleshooting on

DTF521_Manual.fm Page 34 Tuesday, February 28, 2006 10:36 AM

You notice a delay at the	Try decreasing the DOUBLE CLICK DISTANCE. See Adjusting double-
beginning of pen strokes.	click on page 21.
You have to press hard with	Open the Pen Tablet control panel and go to the PEN tab. Move the
the pen when clicking or	TIP FEEL slider toward SOFT.
drawing.
The pen tip does not	Be sure you are using the pen that originally came with your pen
function.	display. Other pens may not function properly on the
	DTF-521/PL-521 pen display.
	Make sure the status LED lights blue when the tip is pressed. If the
	LED does not light, verify that the USB cable is plugged into an active
	port on your computer or on a USB hub.
	If the LED still does not light, you may have defective hardware (see
	Troubleshooting on page 29).
The side switch does not	Be sure you are using the pen that originally came with your pen
work.	display. Other pens may not function properly on the
	DTF-521/PL-521 pen display.
	Be sure you press the side switch when the pen tip is within 5 mm
	(0.2 inch) of the pen display tablet’s active area – do this without
	pressing down on the pen tip.
	From the Pen Tablet control panel, verify that the side switch is set to
	the proper function you are expecting to occur.
	Make sure the status LED lights blue when you press the side switch.
	If the LED does not light, verify that the USB cable is plugged into an
	active USB port on your computer or on a USB hub; the LED will not
	light if the USB cable is not plugged into an active port.
	If the LED does not light, you may have defective hardware (see
	Troubleshooting on page 29).
The pen tip and screen	Open the Pen Tablet control panel and select the CALIBRATE tab.
cursor do not properly	Continue with Calibrating your pen display on page 20.
line up.

The screen cursor moves but it does not jump to the pen tip location when the pen is placed on the display screen, and it does not follow the pen tip when the pen is moved across the display.

Make sure the Wacom tablet driver has loaded properly by opening the Pen Tablet control panel. If the driver did not load you will see an error message. If an error message appears, reboot your computer. If the problem persists, refer to the Installation instructions and reinstall the Wacom tablet software. (For Macintosh, you must restart your computer after installing the Wacom tablet driver for proper tablet operation.)

If you have customized the side switch on your pen to toggle between pen mode and mouse mode, make sure that your pen display tablet is operating in pen mode. See Customizing the side switch button functions, beginning on page 21.

Troubleshooting page 34