DTF521_Manual.fm Page 37 Tuesday, February 28, 2006 10:36 AM
Macintosh-Specific Problems
At startup, a dialog box | The pen display tablet was not detected at startup. Check that the | |
appears telling you that | USB interface cable is securely connected to a USB port on your | |
either the driver failed to | computer or to a USB hub. Make sure that the pen display power | |
load or the tablet | LED is on. If this does not correct the problem, see Troubleshooting | |
preferences have not yet | on page 29. | |
been created. | From the GO menu, select APPLICATIONS and open the UTILITIES | |
| ||
| folder. Launch the APPLE SYSTEM PROFILER and select the DEVICES | |
| AND VOLUMES tab. A USB tablet should be displayed by the profiler. | |
| If a USB tablet was not found, check the pen display’s USB cable | |
| connection or try plugging the pen display into a different USB port. | |
| If you are still having problems, go to the Applications/Utilities folder, | |
| open the Disk Utility program, and run REPAIR DISK PERMISSIONS from | |
| the FIRST AID tab. If this does not help, contact Wacom for Technical | |
| Support. See Technical support options on page 38. | |
|
| |
Inkwell does not work | There may be a problem with the Inkwell preferences. Remove the | |
correctly with the pen | damaged preference files as follows. They will be recreated when | |
display tablet. | you enable handwriting recognition. | |
| 1. From the Apple menu, choose SYSTEM PREFERENCES. From the | |
| System Preferences menu, choose SHOW ALL and select INK. | |
| Then turn off handwriting recognition. | |
| 2. From the GO menu, choose your HOME. Open the LIBRARY and | |
| PREFERENCES folders. Then remove the following preferences: | |
| • | com.apple.ink.framework.plist |
| • | com.apple.ink.inkpad.plist |
| • | com.apple.ink.inkpad.sketch |
| 3. Go back to SYSTEM PREFERENCES and INK, and then enable | |
| handwriting recognition. | |
4. Test the Inkwell function using your Wacom pen display tablet and pen.
5. If this procedure does not resolve your problem with Inkwell, contact Apple Support for further assistance. Wacom is not the software manufacturer for Inkwell and we are limited in our abilities to support a third party software application.
Troubleshooting page 37
