Troubleshooting Tips

NOTE

You can also reboot by removing the power source for ten seconds, and then restoring power.

How do I reset my System Security password, if I forgot or lost it?

If you forgot your password, you must reset the SOHO 6 to its factory default. For instructions, see “Reset a SOHO 6 to factory default” on page 26.

How does the seat limitation on the SOHO 6 work?

The default user license on the SOHO 6 allows for ten users. The first ten computers on the network behind the SOHO 6 to access the Internet are allowed through the SOHO 6. To clear the list of these first ten computers you must reboot the SOHO 6.

What is a SOHO 6 Feature Key?

The Feature Key is an encrypted mask that tells the SOHO 6 which features are active. It is obtained by redeeming an upgrade option license key at the LiveSecurity Service Web site. You copy the Feature Key into a SOHO 6 configuration page and it is then stored in memory. For further instruction, see “Redeem your SOHO 6 Upgrade Options” on page 57.

I can't get a certain SOHO 6 feature to work with a DSL modem.

Some DSL routers implement NAT firewalls. Running NAT in front of the SOHO 6 causes problems with WebBlocker and the performance of IPSec. When a SOHO 6 is used in conjunction with

User Guide

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WatchGuard Technologies SOHO 6.1 manual How does the seat limitation on the Soho 6 work?, What is a Soho 6 Feature Key?