User Guide 109
Troubleshooting Tips
NOTE
You can also reboot by removing the power source for ten seconds, and
then restoring power.
How do I reset my System Security password, if I forgot or
lost it?
If you forgot your password, you must reset the SOHO6 to its
factory default. For instructions, see “Reset a SOHO6 to factor y
default” on page 26.
How does the seat limitation on the SOHO 6 work?
The default user license on the SOHO 6 allows for ten users. The
first ten computers on the network behind the SOHO6 to access
the Internet are allowed through the SOHO6. To clear the list of
these first ten computers you must reboot the SOHO6.
What is a SOHO 6 Feature Key?
The Feature Key is an encrypted mask that tells the SOHO6 which
features are active. It is obtained by redeeming an upgrade option
license key at the LiveSecurity Service Web site. You copy the
Feature Key into a SOHO 6 configuration page and it is then stored
in memory. For further instruction, see “Redeem your SOHO 6
Upgrade Options” on page 57.
I can't get a certain SOHO 6 feature to work with a DSL
modem.
Some DSL routers implement NAT firewalls. Running NAT in
front of the SOHO 6 causes problems with WebBlocker and the
performance of IPSec. When a SOHO 6 is used in conjunction with