Frequently Asked Questions | WatchGuard Technologies SOHO 6.1

Frequently Asked Questions

Special Considerations

Consider the following before configuring your WatchGuard SOHO 6 VPN network:

•You can connect up to six SOHO 6 appliances together. To set up more VPN tunnels, you need at least one WatchGuard Firebox II/III configured with the WatchGuard VPN Manager.

•Each appliance must be able to send messages to the other. If either appliance has a dynamically assigned IP address (see “Network addressing” on page 31 for an explanation of dynamic IP addresses), that appliance cannot find its remote counterpart.

•Both appliances must use the same encryption method. The two choices are DES or 3DES. When connecting two Microsoft Windows NT® networks, the two networks must be in the same Microsoft Windows domain or be trusted domains. This is a Microsoft Networking design implementation and not a limitation of the SOHO 6.

Frequently Asked Questions

Why do I need a static external address?

To create a VPN connection, one SOHO 6 must be able to find its partner appliance. If the addresses are allowed to change, the SOHO 6 will not find its remote computer.

How do I get a static external IP address?

Contact your ISP. Many systems use dynamically assigned addresses to simplify basic installations. Some providers also use

User Guide

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WatchGuard Technologies SOHO 6.1 manual Frequently Asked Questions, Special Considerations

Contents

WatchGuard Firebox Soho User Guide Following conventions are used in this guide Using this Guide FCC Certification Certifications and NoticesCE Notice Industry Canada Vcci Notice Class a ITE Declaration of Conformity Watchguard Soho Software END-USER License Agreement User Guide Vii Viii WatchGuard Firebox Soho Copyright, Trademark, and Patent Information WatchGuard Firebox Soho User Guide Xii WatchGuard Firebox Soho Contents Configure the Network Interfaces Configure the Firewall Settings VPN-Virtual Private Networking Index 117 Xviii WatchGuard Firebox Soho Welcome Introduction Package Contents How Does a Firewall Work? How Does Information Travel on the Internet? IP addressesProtocol How Does the Soho 6 Process Information? ServicesPort numbers Network Address Translation Soho 6 front and rear views Soho 6 Hardware DescriptionFaster Processor Ethernet ports Link Status100 Mode OPT port Power input Reset buttonWAN port Numbered ports Introduction WatchGuard Firebox Soho Installation Click Start = Programs = Accessories = Command Prompt Review and record your current TCP/IP settingsBefore You Begin Microsoft Windows 2000 and Windows XP Microsoft Windows 95 or 98 or ME Microsoft Windows NTMacintosh Other operating systems Unix, Linux Exit the TCP/IP configuration screen Disable the Http proxy setting of your Web browser Click Edit = Preferences Netscape Click Start = Settings = Control Panel Enable your computer for DhcpInternet Explorer 5.0, 5.5, Click Tools = Internet Options Click Properties Physically connect the Soho Cabling the Soho 6 for one to four appliances Cabling the Soho 6 for more than four computers Physically connect the Soho Soho 6 is now connected to the Internet and your hub Soho 6 Home Page-System Status Soho 6 Basics Soho 6 Basics Default Factory Settings External NetworkTrusted Network Firewall Settings Reset a Soho 6 to factory defaultUpgrade Options System Security Base model Soho Register your Soho 6 and Activate the LiveSecurity Service Reboot the Soho Reboot the Soho Soho 6 Basics WatchGuard Firebox Soho Configure Network Interfaces Configure Your External NetworkNetwork addressing Configure the Soho 6 External Network for dynamic addressing Configure the Soho 6 External Network for static addressing Manual ConfigurationNetwork = External Configure the Soho 6 External Network for PPPoE Click Automatically restore lost connections Configure Dhcp Server and Dhcp Relay Configure the Trusted Network Trusted Network Configuration page appears Configure additional computers on the Trusted Network Network = Trusted Configure the Trusted Network with static addresses Configure Static Routes Click Add Network = Network Statistics View Network Statistics Configure the Dynamic DNS Service Select the Enable Dynamic DNS client checkboxNetwork = DynamicDNS Configure Dual ISP Port Configure OPT Port Upgrades Configure OPT Port Upgrades Network = Dual ISP Configure VPNforce Port Network = Optional Configure OPT Port Upgrades Configure the Network Interfaces WatchGuard Firebox Soho Administrative Options System management System Security Administration = System Security Soho Remote Management Set up VPN Manager Access Select Enable VPN Manager Access Administration = VPN Manager Access Administration = Update Update Your Firmware Redeem your Soho 6 Upgrade Options Administration = Upgrade Upgrade optionsSeat Licenses Dual ISP Port LiveSecurity Service Subscription RenewalsVPNforce Port IPSec Virtual Private Networking VPN Administration = View Configuration File View the Configuration File Firewall Settings Configure Firewall Settings Configure Incoming and Outgoing Services Pre-configured ServicesFirewall = Incoming or Outgoing Create a Custom Service Custom Service page refreshes Firewall = Custom Service Block External Sites Blocked Sites page appears Firewall = Firewall Options Firewall Options Select Do not allow FTP access to Trusted Network Denying FTP access to the Trusted Network interfacePing requests received on the External Network Socks implementation for the Soho Configuring your Socks application Disabling Socks on the Soho Logging all allowed outbound traffic Enable override MAC address for the External Network Select Log All Allowed Outbound AccessSelect Enable override MAC address for the External Network Select Enable pass through address Create an Unrestricted Pass ThroughFirewall = Pass Through Create an Unrestricted Pass Through Configure the Firewall Settings WatchGuard Firebox Soho Configure Logging From the navigation bar on the left side, select Logging View Soho 6 Log Messages To have your log messages synchronize with your computer Select Enable WatchGuard Security Event Processor Logging Set up Logging to a Syslog Host Select Enable syslog outputLogging = Syslog Logging Select Include local time in syslog message Set the System Time Select a time zone from the drop list Select Adjust for daylight savings time Configure Logging WatchGuard Firebox Soho VPN-Virtual Private Networking Why Create a Virtual Private Network? What You Need IP Address Table example Enable the VPN Upgrade Why do I need a static external address? Frequently Asked QuestionsSpecial Considerations How do I get a static external IP address? How do I obtain a VPN upgrade license key? Why is ping not working?How do I enable a VPN Tunnel? How do I troubleshoot the connection? VPN = Manual VPN Set Up Multiple SOHO-SOHO VPN Tunnels Enter the Name, IPSec Gateway Address, and Shared Key for Soho 6 you want to set up a VPN tunnel Set Up Multiple SOHO-SOHO VPN Tunnels Forward Secrecy Muvpn Clients Configure Split Tunneling Statistics View the VPN Statistics How WebBlocker Works Soho 6 WebBlocker Web site not in the WebBlocker database Web site in the WebBlocker databaseWatchGuard WebBlocker database unavailable WebBlocker users and groups Purchase and Activate Soho 6 WebBlockerBypass the Soho 6 WebBlocker Groups Configure the Soho 6 WebBlocker WebBlocker = SettingsActivate WebBlocker Create WebBlocker Groups and Users Select Enable WebBlocking Click New to create a group name and profile Click Submit To the right of the Users field, click New WebBlocker Categories Alcohol/tobaccoIllegal Gambling Drug Culture Militant/extremistSatanic/cult Intolerance Violence/profanity Gross DepictionsSearch Engines Sports and Leisure Sexual Acts Full NudityPartial/artistic Nudity Troubleshooting Tips Support ResourcesGeneral How do I restart my Soho 6? How do I register my Soho 6 with the LiveSecurity Service? What is a Soho 6 Feature Key? Cant get a certain Soho 6 feature to work with a DSL modemHow does the seat limitation on the Soho 6 work? 110 Where are the Soho 6 settings stored? ConfigurationHow do I set up Dhcp on the trusted network of the Soho 6? Select Enable Dhcp Server and then click Submit Disable Enable Dhcp Server and then click Submit How do I set up and disable Webblocker?How do I change to a static, trusted IP address? Firewall = Incoming VPN Management How do I set up VPN to a Soho 6s? How do I set up my Soho 6 for VPN Manager Access? Contact Technical support Online Documentation and In-Depth FAQs Numerics Index WAN Socks Redeeming 57 types Upgrade page 58 upgrading Processor WebBlocker 122