Westell Technologies IVX S-Class manual Function 5 Voice mail programming, Guest mailboxes

IVX S-Class Administrator’s Manual Function 5: Voice mail programming

Function 5: Voice mail programming

To simplify initial installation, all programmed extensions will automatically have the generic personal greeting, “You have reached the mailbox for extension [xxx].” The mailbox user should replace this with a personalized greeting. Each mailbox must have a greeting recorded for IVX S-Class to consider the mailbox active.

Function 53: Guest/info mailboxes

Note: Not available on IVX S-Class with Integrated Answering Machine.

Mailboxes numbered 300–4891can be programmed as either a guest or info mailbox. Enter the mailbox number and select Guest or Info by pressing a scroll ( or
) key.

Guest mailboxes

Guest mailboxes are designed to be used by personnel, such as in outside sales or manufacturing, who don’t have an extension assigned to them.

Notes: A guest mailbox can be handled like a regular extension (i.e., listed in the directory, assigned a station key, etc.), and is password-protected by default.

Guest mailboxes do not support AutoPage (but do support off-premises “reach-me”2).

Default: 300–489 as guest mailboxes.

Info mailboxes

Info mailboxes can be used to give callers information on a variety of different subjects by “publishing” these mailbox numbers. Info Mailboxes are identical to Guest Mailboxes except that the caller will not be given a record tone after the personal greeting (the information to be played). Instead, the caller will be forwarded as programmed in this function (default is the caller will be disconnected after the information is played). The maximum length of the record time is 14 minutes.

Guest/info mailboxes are created or deleted here, but are turned “on” only when a personal greeting (the information to be played) has been recorded. Deleting the personal greetings will turn “off” the mailbox.

To record a greeting, press PROGRAM
and the mailbox number; then press # to confirm, and follow the prompts. The default password is the mailbox number.

(Continued)

1On system software version 4.7.0 or higher. On earlier versions, only mailboxes 300–309 are guest mailboxes.

2On system software version 4.7.0 or higher. On earlier versions, guest mailboxes support neither feature.

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