IVX | Function 6: Recording |
Function 6: Recording
Function 61: Re-record main greeting
The main greeting prompts are
Recording a prompt
1.Practice the prompt by recording and
2.When satisfied with its quality, press # to confirm.
•Day main greeting — Plays to callers if the auto attendant is programmed to answer in day mode. Press 1 to
Default: “Thank you for calling. Please dial the extension number of the party you wish to reach or dial 0 for the operator.”
•Night main greeting — Plays to callers when the system is in night mode. Press 2 to
Note: See also “Holiday main greeting” under “System prompts,” below.
System prompts
•Busy (530) — Plays to the outside caller if an extension is busy. Default: "That extension is busy.”
•No answer (531) — Plays to the caller if an extension does not answer. Default: "That extension does not answer.”
•Hold (532) — Plays to the caller who makes a menu selection or enters an extension number. Default: "One moment, please.”
•Q/Z (534) — Plays to a caller who has selected an alphabetic directory; instructs the caller to press 1 for the letters Q or Z since these two letters do not appear on the phone keypad; plays at the end of the first directory prompt (but only if a name in the directory starts with a Q or Z).
Default: "For the letters Q or Z, use key number 1.”
•No names matched (535) — Played to the caller if, in a directory branch, the first letter he/she selected does not have any names associated with it, or if he/she has listened to all of the names played and has not made a selection. After playing the prompt, the IVX system forwards the call to the extension, branch or mailbox as programmed in call forward no response.
Default: "No names matched; one moment please.”
•End of message (537) — Plays after a caller leaving a message presses 1 to stop recording; the prompt then tells the caller his/her options.
Default: “To continue this recording, press 1; to return to the main menu, press 8; or, if finished, press and hang up.”
(Continued)
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