IVX | SMDR |
Reporting conventions and rules
•Inbound and outbound call records are generated only for calls between a station and a CO line. ESI systems provide SMDR records only for calls answered by, or originated from, a system extension. ESI systems don’t provide SMDR records for the following types of calls:
–Incoming calls . . .
•To the auto attendant that don’t leave the auto attendant.
•Directly to a mailbox.
•
–Outgoing calls . . .
•
•Sent to the auto attendant and forwarded out using
•Generated using message delivery notification.
•The duration of each call record represents the period of time that the station controlled its portion of a call. A record is generated each time a station does any of the following:
–Disconnects.
–Places a call on hold.
–Transfers a call.
A single CO call could be included in multiple records if it is transferred from station to station.
•Periods when calls are placed on hold or attempts at supervised transfers are unsuccessful are included in the station's record.
•A new record begins when a station answers an incoming call, a transferred call, or a hold recall.
•Records will be generated independently for all stations in a conference. If more than one CO line is involved in a conference, each call record generated by that conference will be associated with only the last line disconnected.
•Dialed digits don’t include the line group or location number.
•Outbound calls begin a call record 10 seconds after the call has cleared toll restriction.
PC interface
Use an
Note: SMDR data will be stored temporarily if a laptop is connected for programming (five to 15 minutes after you exit programming mode, the buffered SMDR data will resume output to the serial port).
F.3
