Westell Technologies IVX S-Class manual Function 63 Message-on-hold MOH programming

IVX S-Class Administrator’s Manual Function 6: Recording

Function 63: Message-on-hold (MOH) programming

MOH can be:

•A live feed from an external music source connected to the MOH connector located on the side of the cabinet.

•One of three default, generic MOHs pre-recorded by the factory.

•A custom MOH loaded into the system by using a cassette recorder plugged into the MOH connector.

Function 631: MOH source

This selects the source for the system that will be played to callers on hold.

Code	Source
590	Live external source*
591	Pre-recorded music
592	Pre-recorded with “please continue to hold”
593	Pre-recorded with “dial 0 or extension from hold”
594	Customer-recorded message on hold

* Dialing off-hold doesn’t work (can still dial off greetings and announcements).

Default: 592 (generic message-on-hold).

Function 632: MOH recording

1.Connect the message/music source to the MOH port on the side of the cabinet.

Note: The connector is monophonic-only — if you use a stereo source, you must either set it to output mono, if possible, or use a stereo-to-mono conversion cable (or adapter).

2.Enter 594.

3.Press 1 to begin recording. To aid you in queuing, the source will be played through the phone’s speaker.

Note: The recorded material should not have a “beginning” or “end” — so that playback can loop continuously.

4.Press 1 when finished. The recording will play back so you can review it.

5.Press # to accept the recording.

Function 633: MOH volume

If a custom MOH is recorded, the output volume can be adjusted in this function. Range: 1 (faint)–12 (loudest). Default: 6.

Notes: If an external audio source such as a radio is used for MOH, adjust the volume at the source.

To turn live MOH volume completely off, turn off volume at the source.

To turn recorded MOH volume completely off, select prompt 594, but make sure it’s blank. This prompt is blank by default; if you have recorded some audio on it, just select it and record a few seconds of silence.

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