TROUBLESHOOTING GUIDE
You can solve many common refrigerator problems easily, saving you the cost of a possible service call. Try the suggestions below to see if you can solve your problem without outside help. If the suggestions do not work, please call the Whirlpool Consumer Assistance Center.
NOTE: The Index in the back of the book will help you locate the appropriate sections that are referenced throughout this Troubleshooting Guide.
Your refrigerator will not operate
Check if ... | Then ... |
The power supply cord is unplugged. | Firmly plug the cord into a live outlet with proper voltage. |
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A household fuse has blown or circuit breaker | Replace the fuse or reset the circuit. |
has tripped. |
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The refrigerator control is turned to the “OFF” position.
Refer to the “Setting the controls” section.
The refrigerator is defrosting. | Recheck to see if the refrigerator is operating in 30 minutes. |
| Your refrigerator will regularly run an automatic defrost cycle. |
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| If it is still not running after checking the above items, call |
| the Consumer Assistance Center. |
The lights do not work
Check if ... | Then ... |
The power supply cord is unplugged. | Firmly plug the cord into a live outlet with proper voltage. |
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A household fuse or circuit breaker has tripped. | Replace the fuse or reset the circuit. |
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A light bulb is loose in the socket. | Turn the refrigerator control to OFF. Disconnect the |
| refrigerator from the electrical supply. Gently remove the |
| bulb and reinsert. Then reconnect the refrigerator to the |
| electrical supply and reset the refrigerator control. |
A light bulb has burned out.
Replace with an appliance bulb of the same wattage, size, and shape. See the “Changing the light bulbs” section.
There is water in the defrost drain pan
Check if ... | Then ... |
The refrigerator is defrosting. | The water will evaporate. It is normal for water to drip into |
| the defrost pan. |
It is more humid than normal.
Expect that the water in the defrost pan will take longer to evaporate. This is normal when it is hot or humid.
Water in the defrost pan is overflowing.
Check to make sure your refrigerator is level. (See the “Leveling” section.) If it is still overflowing there is probably something wrong with the refrigerator. Call the Consumer Assistance Center.
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