8.2 Solutions to Common Operating Issues
Symptom | Solution |
Push power button and Interface does not power up | Check that Satellite Interface is connected to good AC power |
| source |
Push power button and Interface powers on but antenna | Be sure that the antenna 12VDC power cable is connected is |
does not begin searching | connected to proper port on Satellite Interface |
| Be sure that green power connector has been wired correctly |
| at Interface and inside dome |
Satellite Interface LCD screen is locked up; pushing but- | Hard boot the Satellite Interface by unplugging the Interface |
tons does not get a response from unit | power cable from the power source, wait 10 seconds, then |
| plug it back in. Reboot Satellite Interface |
The LCD screen says I have locked on to Dish Network | Check the installed switch in the receiver. See Section 5.2 |
satellite 119, but I am not getting television picture and | for instructions. |
the receiver’s signal meter does not show signal | If the receiver switch installed is anything other than |
| |
| “SW42”, “SW64”, or “Installed Switch Unknown” or |
| “None”, you may have an incompatible switch installed. |
| Read Section 5.2 for instructions on removing switch |
I cannot access all of my channels for Dish Network or | You must wait for the guide for your service provider to fully |
DirecTV | download |
| If the channel has not loaded into your guide, you will not be |
| able to watch the channel |
| Check that the channel you are trying to receive is available |
| on the satellites available with the Satellite Interface. You |
| may need to operate in Manual Mode to watch some |
| programming |
| Check the signal strength of the current satellite. A satellite |
| may not be available due to weather conditions or location |
| Be sure that your receiver is activated for your programming. |
| Call Customer Service for your television provider |
For DirecTV, the channel banner says that I am watching | Be sure that you have the corrrect alternate satellite chosen |
the channel and show that I want, but the programming | on the Satellite Interface |
on tv is incorrect | For example, you may be watching a show on 119, but the |
| |
| alternate satellite is set for 110 |
My antenna will not automatically toggle between satel- | Be sure that you have chosen your service provider to operate |
lites | in Automatic Mode |
| Automatic toggle is not available in Manual Mode |
|
|
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