Xerox 5222 Network-relatedProblems, Problem Solving Procedure, Cause, Confirmation Method, Action

15 Problem Solving

Network-related Problems

Problem Solving Procedure

This section enables you to identify network-related machine problems. Use the following steps to identify and solve a problem.

1.Resolve any local copier or fax problems first. Do not attempt to resolve a network problem if the local copier and fax functions are not operating correctly.

2.Check that the machine has power and is switched on.

3.Check that the network cable is connected to the machine.

4.Check that the network cable is connected to the computer.

5.Check that the correct print driver for the machine is selected at the computer.

6.Check that the software application being used to send print jobs is set up correctly.

7.If printing and faxing options are not available from a computer, re-install the print driver on the computer.

8.Call the local Xerox Welcome Center, where a representative will assist in the diagnosis and solution of the problem.

SMB

This section explains the troubleshooting procedures and restrictions while using an SMB environment.

Troubleshooting

The possible causes, confirmation methods, and actions are as follows.

When the machine is not found from client computers

Cause	Confirmation Method	Action
The transport protocol is	When selecting [Searching	Match the SMB transport
different between the client	as another computer] ([Start]	protocol between the
and the machine.	> [Find] > [Computer]) on the	machine and each client.
	client, the machine can be
	found. When opening the
	network computer to search
	for the machine, it cannot be
	found.
The network (subnet) is	When selecting [Searching	Set up the machine and client
invalid.	as another computer] ([Start]	computers on the same
	> [Find] > [Computer]) on the	networks.
	client, the machine can be
	found. When opening the
	network computer to search
	for the machine, it cannot be
	found.

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