Xerox 5222 manual Netware, When printing fails

15 Problem Solving

Netware

This section explains what to do when problems occur while using Netware.

Troubleshooting

The causes, confirmation methods, and actions are as follows:

When printing fails

*: For setting and confirmation methods, refer to the Netware online documentation.

Cause	Confirmation Method	Action
A network component does	Check that the data link port	Set the machine to the frame
not conform to the automatic	light is on in the network	type specified for the file
setting of the frame type.	component connected to the	server to be connected.
	machine. Then check that
	frame types of the file server
	are unified in the network.
A fault occurred on the	Use NWADMIN to check	Replace the network cable
network between the client	whether the target printer	between the client and the
and the machine.	object is viewed.	machine.
The user name or group	Use NWADMIN or	Re-send the print job to a
name of the print job is not	PCONSOLE to check	print queue in which the user
registered in the print queue.	whether the user name or	name or group name has
	group name of the job has	been registered correctly.
	been registered in the print
		Use NWADMIN or
	queue.
		PCONSOLE to register a
		user name or group name of
		the job in the print queue.*
Print jobs cannot be sent to	Use NWADMIN or	Use NWADMIN or
the print queue.	PCONSOLE to check	PCONSOLE to set the Allow
	whether the Allow Users To	Users to Submit Print Jobs to
	Submit Print Jobs option is	Yes.*
	set to Yes.*
The user name or group	Use NWADMIN or	Re-send the print job to a
name of the job is not defined	PCONSOLE to check	print queue in which the user
in the print server.	whether the user name or	name or group name has
	group name of the job is	been registered correctly.*
	registered in the target print
		Use NWADMIN or
	server.*
		PCONSOLE to register the
		user name or group name of
		the job in the print server.*
The print job is in a print	Use NWADMIN or	Re-send the print job to the
queue that is not assigned to	PCONSOLE to check	print queue assigned to the
the machine.	whether the machine is	machine.*
	assigned to the print queue.
		Use NWADMIN or
		PCONSOLE to assign the
		target queue to the machine.*
The data format of the print		If using Windows on the
job does not match the print	–	client, disable Ctrl-D.
environment setting of the
client.

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