15 Problem Solving
Code | Description and Remedy |
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During data transfer via SMB using the Scan to PC service, the suffix of the file | |
| name or folder name exceeded the limit on the SMB server. |
| Change the file name or destination folder on the SMB server. Or, move or |
| delete the files from the destination folder. |
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During data transfer via SMB using the Scan to PC service, the scanned image | |
| file could not be created on the SMB server due to one of the following reasons: |
| • The specified file name already exists on the server. |
| • The specified file name is already used. |
| • The specified file name already exists as a directory. |
| • Illegal characters are used in the file name. |
| Take one of the following actions: |
| • Check if the specified file name can be used in the save location. |
| • Check whether or not the specified file name has been used by another user. |
| • Check whether or not the specified file name has been used for another file or |
| folder. |
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During data transfer via SMB using the Scan to PC service, a lock folder could | |
| not be created on the SMB server due to the following reason: |
| • The specified lock folder already exists. |
| Take one of the following actions: |
| • If any lock directory (.LCK) exists in the forwarding destination, manually |
| delete it, and then try again. |
| • Check if the same name is being used for another folder. |
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During data transfer via SMB using the Scan to PC service, a folder could not be | |
| created on the SMB server because the same folder already exists. |
| Check if the specified name is being used for another file or folder on the SMB |
| server. |
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During data transfer via SMB using the Scan to PC service, a file could not be | |
| deleted from the SMB server due to one of the following reasons: |
| • The file does not exist. |
| • The file is opened. |
| • The specified file name is being used as a directory. |
| Check whether or not the file is not being used by another user at the specified |
| save location. |
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During data transfer via SMB using the Scan to PC service, a lock folder could | |
| not be deleted from the SMB server due to one of the following reasons: |
| • The file does not exist. |
| • The directory is not empty. |
| • The specified directory name does not exist. |
| If any lock directory (.LCK) exists in the forwarding destination, manually delete |
| it, and then try again. |
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During data transfer via SMB using the Scan to PC service, a folder could not be | |
| deleted from the SMB server due to one of the following reasons: |
| • The file does not exist. |
| • The directory is not empty. |
| • The specified directory name does not exist. |
| Check whether or not the file is not being used by another user at the specified |
| save location. |
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During data transfer via SMB using the Scan to PC service, no space is | |
| available at the save location on the SMB server. |
| Check if the save location has free space. |
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