Problem Solving 341 | Xerox 5222 manual

Authentication for Job Flow Sheets and Mailboxes	310
Job Flow Sheet Types	311
Types of Mailboxes	314
Linking Job Flow Sheets to Mailboxes	318
Overview of Account Administration	320
Types of Account Administration	320
Management Features and Services	320
Xerox Standard Accounting	326
Overview	326
Installation Checklist	326
Enabling Xerox Standard Accounting (from Internet Services)	326
Creating a Group Account	327
Creating a User Account and Setting Usage Limits	327
Maximum Usage Limits and Resetting Individual Usage Limits	327
Using XSA at the machine	328
Resetting Usage Data	328
Printing a Usage Report	329
Enabling XSA in your Print Drivers	329
Backing Up XSA data and settings and Cloning to another device 329
802.1x Authentication	330
Local Machine Authentication Setup	331
Remote Authentication Setup	332
Configuring Remote Authentication for Kerberos (Windows 2000) 333
Configuring Remote Authentication for Kerberos (Solaris)	333
Configuring Remote Authentication for SMB	333
Configuring Remote Authentication for LDAP	334
Network Authentication Setup	335
Xerox Secure Access Setup	337
Configuring Xerox Secure Access to Work with
Remote Authentication	338
Enabling Specific Xerox Secure Access Settings	338
15 Problem Solving	341
Fault Clearance Procedure	341
Paper Jams	342
Paper Jams in Cover A	345
Paper Jams in Cover B	346
Paper Jams in Cover C	347
Paper Jams in Cover E	347
Paper Jams in Trays 1 and 2, Trays 3 and 4 (Optional), and
the Envelope Tray (Optional)	348
Paper Jams in the High Capacity Tandem Tray (Optional)	348
Paper Jams in Tray 5 (Bypass)	349
Paper Jams in the Duplex Module Cover D (Optional)	349
Paper Jams in the High Capacity Feeder (Optional)	349
Paper Jams in the Integrated Office Finisher (Optional)	351

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Xerox 5222 manual Problem Solving 341

Contents

System Administration UserGuideGuide Products Subject To Ordinary Export Regulations Products Subject To Supplementary Export Regulations Table of Contents Setups Machine Status Connectivity & Network Setup Port Settings CentreWare Internet Services 147 Printer Environment Settings 225 Unix TCP/IP Mail Environment Settings 267 Scanner Environment Settings 275 Server Fax 293 Authentication and Account Administration 307Internet Fax 287 Security Encryption/Digital Signature 297 Problem Solving 341 Appendix 421 Index 435Page Xerox Welcome Center Serial Number Orientation Language Displayed on the Touch ScreenConventions Long Edge Feed LEF Text in Angle Brackets Text in Square BracketsItalic Typeface Related Information Sources Preparing Paper for Loading Loading PaperTrays 1 & 2/Two Tray Module Trays 3 High Capacity Tandem Tray Trays 3 Bypass Tray Tray High Capacity Feeder Tray Loading Paper Auto Tray Switching Envelope Tray Supported Paper Sizes Storing and Handling PaperSupported Paper Sizes and Types Paper Trays Standard Sizes Available blank Not available Output Trays/Duplex Module Standard Sizes Tray Module Finisher Output Trays/Duplex Module Non-standard Sizes Supported Paper TypesPaper Trays Non-standard Sizes Paper Trays Paper Type Weight g/m2 Output Trays/Duplex Module Tray Finisher LX Module Ordering Supplies Cleaning the MachineControl Panel and Touch Screen Document Glass and Document Feeder Glass Replacing the Drum CartridgeDocument Feeder Rollers Removing the Old Drum Cartridge Inserting the New Drum Cartridge Maintenance Replacing the Toner Cartridge Removing the Old Toner Cartridge Loading Staples in the Integrated Office Finisher Optional Inserting the New Toner Cartridge Loading Staples in the Office Finisher LX Optional Orange Lever Emptying the Hole Punch Waste Container Optional Maintenance Job Status Job Status Pop-up Menu Active JobsJob Screen Completed Jobs Show Children Jobs Secure Print Jobs & MoreJob Attributes Job History Report Go to Charge PrintRefresh Document List Select All Private Charge PrintSecure Print Print Sample Set Document/Type Delayed PrintPublic Mailbox Stored Date Undelivered Faxes Resend Fax Screen Address Book Starting Rate Machine Status Machine Information General Information Paper Tray Status PCL Emulation Print ModeSetup Off-line Overwrite Hard Disk PasswordPrint Reports Job Status/Activity Report Copy Reports Printer Reports Scan Reports Job Template List Fax ReportsReports Fax Comments List Job Counter Report Mailbox ListAuditron Reports Automatically Printed Reports/Lists Supplies FaultsFax Receiving Mode Manual Receive Billing Information Billing InformationUser Account Billing Information Setup System SettingsTools Authentication/Security Settings Accounting Machine Status Setting Procedure Enter the System Administration Mode Configure a Feature Exit the System Administration Mode Common Service Settings System SettingsMain Menu on the Tools Screen Machine Clock/Timers Audio Tones Screen/Button Settings Auto Display of Login Screen Service Screen DefaultService Screen After Auto Clear All Services Custom Paper Name / Color Paper Tray SettingsPaper Tray Attributes on Setup Screen Paper Tray Attributes Paper Tray Attributes During Loading Tray 5 Bypass Paper Size DefaultsAuto Tray Switching Control Paper Tray Priority Image Quality Reports Job History Report Recipient on Activity Report MaintenanceSided Report Initialize Hard Disk Delete All Data Finisher AdjustmentSoftware Options Watermark Other Settings Paper Size Settings Odd Page 2 Sided Document Glass Document Feeder Size Width Length Setups Tray 1 Tray 6 HCF Size Width Length Millimeters/Inches Tray 1 ConfigurationService Rep. Restricted Operation Keyboard Input Restriction Copy Service Settings Copy Tab Copy Defaults Image Rotation Edge Erase Left & Right EdgesImage Shift Side Image Rotation Direction Annotations Date Stamp Annotations Stored CommentAnnotations Comment Position Annotations Apply Date Stamp To Copy Control Original Size Defaults Port Settings Connectivity & Network SetupReduce/Enlarge Presets Preset 1 to Bonjour NetWareEtherTalk Port Protocol Settings Machine’s E-mail Address/Host Name Proxy Server Settings Outgoing/Incoming E-mail Settings Authentication System Setup Remote Authentication Server SettingsSmtp Server Settings Domain Filtering SMB Server Settings Security SettingsKerberos Server Settings SSL/TLS Settings Mime Settings IPSec Settings Ieee 802.1x Settings Mail Receive Protocol Print Service SettingsOutput Destination for E-mail Receiving Buffer USB Allocate MemoryPostScript Memory Receiving Buffer LPD Receiving Buffer IPP Receiving Buffer NetWareReceiving Buffer SMB Receiving Buffer EtherTalk Substitute Tray Receiving Buffer PortPrint Area Paper Type Mismatch Banner Sheet Tray Print User IDBanner Sheet PostScript Paper Supply Scan Defaults Scan Service SettingsFile Format Edge Erase Scan to PC DefaultsResolution Mail Subject Output Size Defaults Output Size 1 to Tiff Format Image Transfer Screen Screen Defaults Fax Service SettingsFax Defaults Delivery Receipts/Read Receipts Delay Start Specific TimeConfirmation Options Transmission Header Text Fax Control Sender ID Manual Send/Receive DefaultFax Receiving Mode Save Undelivered Faxes Pages Up On Receipt Mailbox Selector SetupTray for Printing Incoming Faxes Sided Printing Mailbox Receive Display Priority 1 to Output Destination SetupFax Received Options Direct Fax Local Terminal Information Internet Fax Control Incoming Internet Fax Print Options Broadcast Starting RateDelivery Confirmation Method Internet Fax Output Destination Mail/Internet Fax Service Settings Mail Control Print Delivery Confirmation E-mail Mail Sending When Search FailedRead Receipts Max number of pages per Split Send Mailbox/Stored Document Settings Mailbox Service Settings Job Flow Service Settings Stored Document Settings Job Flow Sheet List Default SetupPool Server Login Method Create Mailbox Link Job Flow Sheet to Mailbox Screen Stored Programming Registering Operations with a Job Number Create Job Flow Sheet Mailbox Link Job Flow Sheet to Mailbox Screen Create Job Flow Sheet Screen Create Job Flow Sheet Keyword Add Address Book Entry With Fax selected Description Default Description Default With Internet Fax selected Description Default With E-mail selected Description TIFF-S Create Fax Group Recipients With Server selected Description Add Fax Comment AccountingPaper Tray Attributes User Name Create/View User AccountsUser ID Passcode View Accounts Reset Total ImpressionsReset User Account Account Limit Reset User Accounts System Administrator’s Meter Copy Jobs Accounting Type Fax Billing Data Accounting Login Screen SettingsCharge Rate per Unit System Administrator Settings Authentication/Security SettingsAuto Reset of User Billing Information Copy Activity Report System Administrator’s Login ID AuthenticationSystem Administrator’s Passcode Device Access Login TypeAccess Control Service Access Create Authorization Groups Reset User AccountsCreate/View User Accounts User Details Setup Charge / Private Print Settings System Administrator Maximum Login AttemptsPasscode Policy Job Status Default Allow User to Disable Active SettingsReceive Control Completed Jobs View Access ToActive Jobs View Number of Overwrites Scheduled Image Overwrite CentreWare Internet Services Information Checklist Installation Procedure CentreWare Internet Services EnvironmentsCentreWare Internet Services Installation Network Communication Setup When IPv4 Mode or Dual Stack is selected in step When IPv6 Mode or Dual Stack is selected in step Test Access Header Panel Selecting Transport ProtocolsScreen Layout Logo Panel Category Name Services ServicesMain Panel Services General Default User ID and PasscodeStatus Trays Consumables ConsumablesOutput Destination SMart Kits Job History List JobsActive Jobs Job History Host Interface Job History Group Parent JobsCount Time Completed Print Error HistoryJob Submission Sample Set Delayed PrintDelivery Immediate Print User ID Job Templates ScanTemplates New Distribution Template Distribution File Edit Protocol Login NameFields Default Value Optional Add Host Name/IP Address & Port Advanced Lighten/Darken Settings BackgroundResolution Suppression Reduce Adjustment Orientation Original SizeLayout Original Enlarge Output Size Mailbox icons MailboxMailbox Number Number of Documents in this Mailbox Mailbox Document ListEdit Destination Quantity Print Paper SupplyOutput Sided Printing Edit Mailbox Job Flow Sheets Mailbox SetupJob Flow Sheets List Job Flow Sheets Common Attributes Print Send as Fax Send as Internet Fax Send as E-mail FTP Transfer SMB Transfer PropertiesShared Name Configuration Overview Connectivity and Printing Properties FeaturesFeature Setting items Services Configuration Overview Services Mappings on Machine Model Administrator’s E-mail AddressGeneral Setup Configuration Serial Number Saver Settings General Setup Paper Settings Paper TypePower Time to Low Power Mode Saver/Energy Time to Sleep Mode Login Details from Device General Setup MemorySettings Auto Refresh Interval Port Hide Feature Details General Setup CloningView Feature Details Install Clone File Supplies Data Sent Alerts General Setup Alert NotificationBilling Meter Read Alerts Billing Billing Information Counters Registration General Setup SMartESolutions Meter Assistant Internet Services Connectivity Port SettingsMail Notification Service Send E-mail Protocols EtherTalk Connectivity Physical Ethernet ConnectionsNetWare Connectivity Protocols NetWare SLP Connectivity Protocols TCP/IP Connectivity Protocols TCP/IP DHCP/DDNS Connectivity Protocol Snmp Configuration Connectivity Protocols Snmp Configuration Ssdp Microsoft Networking Connectivity Protocols Microsoft Networking Connectivity Protocols Smtp Server Ldap Connectivity Protocols Ldap POP3 Setup Connectivity Protocols Ldap Connectivity Protocols Http Proxy Server WebDAV Connectivity ProtocolsUPnP Discovery Bonjour Services Printing Print Mode Language Emulations Services Printing Language Emulation PCL Services Printing Language Emulation 199 Services Mail Defaults Public Address Book Services Mail DefaultDefaults Internet Fax Public Address Book Services Internet Fax DefaultFax Settings Fax Fax Repository Setup Services FaxFax Received Options Services Network General Scanning File Repository Setup Validation Servers Services Network File Repository Setup ScanningDefault Template Scan Template Management Services Network Advanced Scanning Scan to Home Manual Upgrade Services Scan to HomeSoftware Upgrades Xerox Services Xerox Communication Server Custom Services Services Xerox ServicesCustom Validation Options Services Accounting Xerox Standard Manage Accounting Accounting Accounting Xerox StandardGroup Accounts Accounting Xerox Standard Report and ResetAccounting Verify User Details Configuration Accounting TypeAuthentication Required Verify User Details for Printer/Direct Fax Jobs Authentication Configuration Device Default State Configuration Configuration Accounting Accounting Login Screen Settings Security Authentication Configuration Authentication Configuration Failed Access Log Security Authentication Authentication ConfigurationSetup Remote Login User ID Remote Authentication System Security Create Create Authorization GroupsAuthorization Setup Groups Servers Security Remote SMB Server AuthenticationXerox Secure Access Settings IP Filtering Machine Digital Security IP FilteringAudit Log Certificate Shared Key IKE Authentication MethodSecurity IP Sec Verify Shared Key Security Certificate Certificate Order Management Display the list Login Name Device Name Enable IeeeAuthentication Method Retype Password Administrator Security SettingsJob Status Completed Jobs View Default Settings Administrator’s Login ID Support Software UpgradesSystem Administrator Xerox Support Configuring an IP Address via Dhcp Quick Network Setup DhcpPrerequisites for Quick Network Setup Using TCP/IP Procedure for Quick Network Setup Using TCP/IP Quick Network Setup Static IP Windows TCP/IP NetWare Information ChecklistNetWare Environments Target computers NetWare InstallationInstallation Procedure IPX/SPX frame types Computer Setup Network Communication SetupNetWare Setup Test Print Computer Setup NetWare SetupTest Print Unix TCP/IP Unix TCP/IP Environments Unix TCP/IP InstallationInterface 234 Print language/mode/logical printer Workstation SetupPrinter Name Print Language/Mode/Logical Printer Solaris SunOS IP address tab PrinterName Using the Command Window TTY Method HP-UX Using the System Administrator Manager SAM GUI Method Printing Solaris/HP-UX Job number Print lpr Parameter Delete lprm Printer Status +interval Examples Selecting a paper tray OptionFunction Parameter Description Selecting a paper type Selecting a paper output traySpecifying double-sided printing Specifying paper size and double-sided printing Specifying collation Specifying stapling Specifying the print modePrinting EtherTalk EtherTalk Environments EtherTalk Installation Workstation Setup Microsoft Networking SMB Environments SMB InstallationConnection Protocol Install the print driver on the computer 254 TCP/IP LPD or Port9100 TCP/IP LPD or Port9100 Installation TCP/IP LPD or Port9100 Environments 257 258 USB Port USB Port Communication Setup USB Port InstallationUSB Port Communication Setup USB Port Environment Auto Eject Time Adobe Communication Protocol IPP Internet Printing Protocol IPP Environment IPP Installation 264 Computer Setup Test Print Printer Environment Settings 266 Scan to E-mail Mail Print Mail Notification Service Mail Overview Notify Job End by E-mail Mail Environments Mail InstallationCorrespondent Specifications System Requirements 270 Mail Setting Setup Test Mail Scan to E-mail 273 Mail Environment Settings 274 Scanning Overview Scanning with the machine Data to Set Up E-mail Install Comments Requirement Scan to E-mail SetupPrerequisites for Scan to E-mail Setup Scanning Process Procedure for Scan to E-mail Setup Prerequisites for Scan to Mailbox Setup Scan to Mailbox SetupScan to E-mail Troubleshooting Symptom Possible Cause Resolution/Validation Data to Set Up Scan to Install Comments Mailbox Requirement Network Scanning Setup Prerequisites for Network Scanning Setup Scan to Home Setup Procedure for Network Scanning Setup Procedures for Scan to Home Setup Prerequisites for Scan to Home SetupAt Your Workstation Prerequisites for Scan to PC Setup FTP Scan to PC Setup FTPData to Set Up Scan to PC Install Comments Procedure for Scan to PC Setup FTP Scan to PC Setup SMBPrerequisites for Scan to PC Setup SMB Job Flow Service Setup Procedure for Scan to PC Setup SMB 286 Internet Fax Internet Fax Overview Internet Fax Installation Internet Fax Environments Test Internet Fax 290 Test Internet Fax 292 Server Fax Overview Server Fax Environments Fax Server Installation and Configuration Server Fax InstallationFax Server Installation and Configuration Test Server Fax Transmission Machine Configuration Test Server Fax Transmission Types of Encryption/Digital Signature Services Available Security Encryption/Digital Signature Configuration on the Machine Configuration of Https SSL/TLS Communication EncryptionInstallation Overview Mail Encryption/Digital Signature Configuring Certificates with CentreWare Internet Services Configuration on a Computer Configuration of E-mail Encryption/Digital Signature Page No settings are required on a recipient computer Supported E-mail Applications 304 Configuration of IPsec To enable IPsec 306 Overview of Authentication Users Controlled by Authentication Authenticated Users with Account Administrator Privileges Types of AuthenticationAuthenticated Users with System Administrator Privileges Unauthenticated Users Local Access Functions Controlled by AuthenticationXerox Secure Access Remote Access Authentication for Job Flow Sheets and MailboxesCentreWare Internet Services Generally Shared Job Flow Sheet System Administrator Shared Job Flow SheetJob Flow Sheet Types Mailbox Job Flow Sheet Created using Create Mailbox on the Setup screen When the Authentication Feature is Not EnabledCreated using Create Job Flow Sheet on the Setup screen When the Authentication Feature is Enabled System Administrator Shared Mailbox Authenticated Users Job Flow OperationsSystem Administrator Job Flow Operations Types of Mailboxes Personal Mailbox General Users System Administrator MailboxOperations Generally PersonalOwner Other Authenticated Users Mailbox Operations System Administrator Mailbox Operations Job Flow Linking Job Flow Sheets to MailboxesGeneral Users Job Flow Shared by Mailbox System Administrator Job FlowOwner Other Trator Types of Account Administration Overview of Account AdministrationManagement Features and Services Per Account Restricted UseAccount Accounting Limit *2 Jobs that Can be Managed for Each ServiceService Accounting Corresponding Restrictions on Use Per-user Manageable Account User JobsDocument Manageable Items Information Document Account Services Information Scan Xerox Standard Accounting Installation ChecklistEnabling Xerox Standard Accounting from Internet Services Overview Maximum Usage Limits and Resetting Individual Usage Limits Creating a User Account and Setting Usage LimitsCreating a Group Account To Reset User Limits Using XSA at the machineResetting Usage Data At the Machine Enabling XSA in your Print Drivers Printing a Usage ReportTo make a Back-up file To Restore Settings or Clone Settings to another Machine 802.1x AuthenticationConfiguring 802.1x with CentreWare Internet Services Local Machine Authentication Setup Preparations Remote Authentication Setup Configuring Remote Authentication for Kerberos Solaris Configuring Remote Authentication for Kerberos WindowsConfiguring Remote Authentication for SMB Configuring Remote Authentication for Ldap Network Authentication Setup Enabling Network Authentication 336 Information Checklist Xerox Secure Access SetupSecure Access and Accounting Enabling the Accounting Option in Workstation Print Drivers Enabling Specific Xerox Secure Access Settings Adding the Secure Access to the Server Using Secure Access Authentication and Account Administration 340 Problem Solving Fault Clearance Procedure Paper Jams 343 344 Green Lever A1 Paper Jams in Cover aGreen Lever A2 Paper Jams in Cover B Paper Jams in Cover C Paper Jams in Cover E Paper Jams in the High Capacity Tandem Tray Optional Tray Paper Jams in the High Capacity Feeder Optional Paper Jams in Tray 5 BypassPaper Jams in the Duplex Module Cover D Optional At the Exit of Tray Under the Top Cover of Tray Integrated Office Finisher Top Cover Paper Jams in the Integrated Office Finisher OptionalPaper Jams in the Office Finisher LX Optional Office Finisher LX Top Cover Office Finisher LX Transport Cover F Document Jams Stapler Faults Staple Jams in the Integrated Office Finisher Optional Staple Jams in the Office Finisher LX Optional Lever R1 357 Common Problems Symptom Recommendation Symptom Recommendation 360 Symptom Recommendation Problem Solving Procedure Network-related ProblemsTroubleshooting When the document cannot be deleted from the printer window When printing fails Cause Confirmation Method ActionCause Confirmation Method Action Client settings Other Problem ActionMachine settings When the machine is switched off Printing using an SMB environment When printingAuthentication using SMB When printing fails Netware Cause Confirmation Method Action When there is no notification of error Unix Confirmation Method 370 TCP/IP This section explains the restrictions for TCP/IP Problem Cause Action EtherTalk Zone Name BonjourName Change Rules Bonjour operating environment CentreWare Internet Services Problem Confirmation Method Action Scanning Services Using Tiff files When retrieving a document from a mailboxWhen polling from another fax machine Network access in an SMB environment Mail Services Internet/Intranet Connection When you cannot connect to a web server Problem ActionInternet/Intranet connections IPv6 Addresses AuthenticationConnection to External Applications Custom Services Scanning Fault Codes Code Description and Remedy Code Description and Remedy 384 Code Description and Remedy 386 Code Description and Remedy 388 Code Description and Remedy 390 Code Description and Remedy 392 Code Description and Remedy 394 Code Description and Remedy 396 Code Description and Remedy 398 Code Description and Remedy 400 Code Description and Remedy 402 Code Description and Remedy 404 Code Description and Remedy 406 Code Description and Remedy 408 Code Description and Remedy 410 Code Description and Remedy 412 Code Description and Remedy 414 Code Description and Remedy 416 Code Description and Remedy 418 Screen Messages Message Description and Remedy 420 Specifications Machine Specifications Document Glass First Copy Out TimeWarm-up Time Document Feeder Paper Supply Center Tray Paper OutputEnvelope Tray Left Side Tray Office Finisher LX Electrical SpecificationsPower Consumption Frequency Specifications for the Fax Service PCL Emulation Emulation ParametersParameter Value 428 429 Prepare for the Upgrade Machine Software UpgradeParameter Item No Value Xerox Extensible Interface Platform Xeip Configuring Xeip 433 Appendix 434 Index Numerics 436 437 438 439 440 441 442 443 444