15 Problem Solving
Problem | Confirmation Method | Action |
|
|
|
|
|
|
Clicking the [Apply] button | Check if the entered value is | Enter the correct value. If the |
does not reflect the new | correct. | entry is not valid, it will be |
settings. |
| changed within the limit |
|
| automatically . |
|
|
|
Clicking the [Apply] button | Check if the user ID and | Enter the correct user ID and |
will display messages like | passcode are correct. | passcode. |
“the server has returned |
|
|
| Reboot the machine. | |
ineffective or unrecognizable |
| |
|
| |
response” or “no data”. |
|
|
|
|
|
Cannot delete the job. | – | Wait for a while and then click |
|
| the [Refresh Status] button. |
|
|
|
Scanning Services
This section explains the troubleshooting procedures and restrictions while using scan functions.
Troubleshooting
The possible causes, confirmation methods, and actions are as follows.
When SMB transmission to Windows Server 2003 fails
Cause | Confirmation Method | Action |
|
|
|
|
|
|
The machine and Windows | SMB transmission fails even | Set the machine and |
clock settings do not match | with a correct user name and | Windows clock settings so |
as specified by the SMB | password. | that they match. |
signature. |
|
|
|
|
|
Other |
|
|
Problem | Action |
|
|
|
|
On Windows Server 2003, | Change the network access settings as follows. |
Windows XP or Windows | 1. Boot Windows and select [Control Panels] > |
Vista, cannot perform SMB | [Administrative Tools] > [Local Security Policy]. |
transfers for users without a | 2. Select [Security Settings] > [Local Policies] > [Security |
password. | Options]. |
| 3. Set [Accounts: Limit local account use of blank passwords |
| to console logon only] to [Disabled]. |
|
|
Cannot perform SMB | DFS access path specification is not supported. Specify a |
transfers using a DFS access | UNC format path (\\hostname\sharename). |
path (\\domainname\ |
|
sharename) |
|
|
|
In IPv6 environment without a | Scan data cannot be transferred if a destination server is |
DNS server, scan data | specified using the computer name. Use the IPv6 format to |
cannot be transferred using | specify the server. |
the Scan to PC (SMB) |
|
service. |
|
|
|
376
