15 Problem Solving
Code | Description and Remedy |
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An internal error occurred. Switch off the machine, and then switch it on again. | |
| Contact the Xerox Welcome Center if the problem persists. |
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The fax number is invalid. Check the number, and try again. | |
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A communication parameter error occurred. Switch off the machine, and then | |
| switch it on again. Contact the Xerox Welcome Center if the problem persists. |
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A parameter error occurred. Switch off the machine, and then switch it on again. | |
| Contact the Xerox Welcome Center if the problem persists. |
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A fax error occurred. Switch off the machine, and then switch it on again. | |
| Contact the Xerox Welcome Center if the problem persists. |
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An error occurred during data write processing. Contact the Xerox Welcome | |
| Center. |
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A fax error occurred. Perform the same operation again. Contact the Xerox | |
| Welcome Center if the problem persists. |
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Unable to communicate due to an incorrect phone number. Check the phone | |
| number, and perform the same operation again. |
| If DP (Dial Pulse) is used for G3, check that "∗" and "#" are not included in the |
| phone number. |
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The other party cancelled the transmission. Ask the other party to check their | |
machine status, and resend the document if necessary. | |
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The specified feature (such as polling) is not supported by the remote machine. | |
| Contact the other party to check the supported functions. |
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The destination machine may have a problem. Check the destination machine, | |
and try again. | |
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No password or an invalid password was specified for the fax data. This code is | |
| only to notify that the machine received such a document. |
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The destination machine may have a problem. Check the destination machine, | |
and try again. | |
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Refer to | |
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Refer to | |
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A communication error occurred. Ask the sender to try again. | |
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The destination machine could not receive the document you sent. | |
| Check if: |
| • the destination machine has paper in paper trays. |
| • the destination machine has no paper jam. |
| • the destination machine has enough memory. |
| • the destination machine supports G3 reception. |
| When using remote broadcasting, check if the machine supports the feature. |
| When sending data directly to a remote mailbox, check if the passcode is |
| correct. |
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A communication error occurred. Ask the sender to try again. | |
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