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| Fault Codes |
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| Code | Description and Remedy |
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| The machine failed to transfer data via SMB using the Scan to PC service | |
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| because the SMB server was not found. |
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| Take one of the following actions, and try again: |
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| • Check the following to see if the destination SMB server and the machine are |
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| set up properly for network communication: |
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| - Check if the network cables are plugged in securely. |
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| - Check the TCP/IP settings. |
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| - Check the communication status of port 137 (UDP), port 138 (UDP), and |
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| port 139 (TCP). |
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| • Check the following to see if the computer correctly works as an SMB server. |
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| - Check if the file sharing service for Microsoft Network is activated. |
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| - Check if [NetBIOS over TCP/IP] for TCP/IP is activated. |
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| - Check if the file sharing service (using communication through port 137 |
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| (UDP), port 138 (UDP), and port 139 (TCP)) are authorized for the Firewall |
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| settings. |
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| • For communication that exceeds the subnet, check the WINS server settings, |
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| and check if the server address can be resolved correctly. |
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| • For Windows NT 4.0 Server/Workstation, use the following steps to see if the |
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| NetBIOS interface device is activated on the destination SMB server: |
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| 1. Select [Start] > [Settings] > [Control Panel]. |
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| 2. Display [Services], then select [Messenger]. |
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| 3. Select [Startup] > [Auto] > [OK], then select [Close]. |
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| 4. Select [Devices] in [Control Panel], then select [NetBIOS Interface]. |
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| 5. Select [Startup] > [Auto] or [Manual] > [OK], then select [Close]. |
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| 6. Reboot the computer. |
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| The machine failed to transfer data via SMB using the Scan to PC service | |
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| because the specified password was incorrect. |
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| When the server is Macintosh, the specified user may not have been registered |
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| as a user who is permitted to use Windows Sharing. |
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| Check the password for the shared folder. |
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| When the server is Macintosh, specify a user who is permitted to use Windows |
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| Sharing. |
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| During data transfer via SMB using the Scan to PC service, an error occurred | |
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| because the save location or file name specified for the scanned image had one |
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| of the following problems. |
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| • The specified save location does not exist on the server. |
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| • Illegal characters are used in the save location or the file name. |
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| • Because the specified save location has the Distributed File System (DFS) |
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| settings, it is linked to other shared folders. |
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| Take one of the following actions: |
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| • Check if the save location is correct. |
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| • Check if the specified file name is available on the SMB server. |
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| • Check the Distributed File System (DFS) settings. The DFS settings can be |
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| checked using the following steps: |
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| 1. Select [Start] > [Programs] > [Administrative Tools] > [Distributed File |
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| System]. |
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| 2. Select the specified save location from the left side frame of the |
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| [Distributed File System] window, and then check the target information |
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| displayed on the right side frame of the window. |
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| 3. Specify the SMB server, shared name, and save location based on the |
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| information you checked in step 2. |
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| During data transfer via SMB using the Scan to PC service, the file name or | |
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| folder name could not be retrieved. |
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| Check the access privilege to the SMB server. |
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