420 | Xerox 5222 manual

15 Problem Solving

Message	Description and Remedy


A fault has occurred. The machine has	The machine was restarted due to a fault.
rebooted. If the problem persists, call for	Resume normal operations. If the problem
service.	persists, contact the Xerox Welcome Center.

Processing has been cancelled due to an	The machine operation has stopped due to a
error.	fault. Restart the job.
See User Guide for information on fault code.

Xerox Welcome Center

If you need any additional help on using your machine, you can:

1)Refer to the User Guide or this System Administration Guide.

2)Visit our Customer Web Site at www.xerox.com or contact the Xerox Welcome Center. For details, refer to Xerox Welcome Center in the Before Using the Machine chapter on page 13.

Please have your serial number at hand when contacting Xerox.

The Welcome Center will want to know the following information: the nature of the problem, the serial number of the machine, the fault code (if any), as well as the name and location of your company. Follow the steps below to look up the serial number of the machine.

1.Press the <Machine Status> button on the control panel. Press the <Features> or <All Services> button at any time to exit.

<Machine Status> button

2.On the [Machine Information] screen, select [General Information].

3.The serial number will be displayed.

NOTE: The serial number is also found on the metal plate on the left side of the machine behind Cover A. For more information, refer to Serial Number in the Before Using the Machine chapter on page 13.

420

Image 420

Xerox 5222 manual 420

Contents

System Administration UserGuideGuide Products Subject To Ordinary Export Regulations Products Subject To Supplementary Export Regulations Table of Contents Setups Machine Status Connectivity & Network Setup Port Settings CentreWare Internet Services 147 Printer Environment Settings 225 Unix TCP/IP Mail Environment Settings 267 Scanner Environment Settings 275 Authentication and Account Administration 307 Internet Fax 287Server Fax 293 Security Encryption/Digital Signature 297 Problem Solving 341 Appendix 421 Index 435Page Xerox Welcome Center Serial Number Language Displayed on the Touch Screen ConventionsOrientation Long Edge Feed LEF Text in Square Brackets Text in Angle BracketsItalic Typeface Related Information Sources Loading Paper Preparing Paper for LoadingTrays 1 & 2/Two Tray Module Trays 3 High Capacity Tandem Tray Trays 3 Bypass Tray Tray High Capacity Feeder Tray Loading Paper Auto Tray Switching Envelope Tray Storing and Handling Paper Supported Paper Sizes and TypesSupported Paper Sizes Paper Trays Standard Sizes Available blank Not available Output Trays/Duplex Module Standard Sizes Tray Module Finisher Supported Paper Types Paper Trays Non-standard SizesOutput Trays/Duplex Module Non-standard Sizes Paper Trays Paper Type Weight g/m2 Output Trays/Duplex Module Tray Finisher LX Module Cleaning the Machine Ordering SuppliesControl Panel and Touch Screen Replacing the Drum Cartridge Document Glass and Document Feeder GlassDocument Feeder Rollers Removing the Old Drum Cartridge Inserting the New Drum Cartridge Maintenance Replacing the Toner Cartridge Removing the Old Toner Cartridge Loading Staples in the Integrated Office Finisher Optional Inserting the New Toner Cartridge Loading Staples in the Office Finisher LX Optional Orange Lever Emptying the Hole Punch Waste Container Optional Maintenance Job Status Job Status Active Jobs Pop-up MenuJob Screen Completed Jobs Secure Print Jobs & More Job AttributesShow Children Jobs Job History Report Charge Print RefreshGo to Document List Private Charge Print Secure PrintSelect All Print Sample Set Delayed Print Public MailboxDocument/Type Stored Date Undelivered Faxes Resend Fax Screen Address Book Starting Rate Machine Status Machine Information General Information Paper Tray Status Print Mode SetupPCL Emulation Off-line Password Overwrite Hard DiskPrint Reports Job Status/Activity Report Copy Reports Printer Reports Scan Reports Fax Reports ReportsJob Template List Fax Comments List Mailbox List Job Counter ReportAuditron Reports Automatically Printed Reports/Lists Faults Fax Receiving ModeSupplies Manual Receive Billing Information Billing InformationUser Account Billing Information System Settings SetupTools Authentication/Security Settings Accounting Machine Status Setting Procedure Enter the System Administration Mode Configure a Feature Exit the System Administration Mode System Settings Common Service SettingsMain Menu on the Tools Screen Machine Clock/Timers Audio Tones Screen/Button Settings Service Screen Default Service Screen After Auto ClearAuto Display of Login Screen All Services Paper Tray Settings Paper Tray Attributes on Setup ScreenCustom Paper Name / Color Paper Tray Attributes Tray 5 Bypass Paper Size Defaults Auto Tray Switching ControlPaper Tray Attributes During Loading Paper Tray Priority Image Quality Reports Job History Report Maintenance Sided ReportRecipient on Activity Report Initialize Hard Disk Finisher Adjustment Delete All DataSoftware Options Watermark Other Settings Paper Size Settings Odd Page 2 Sided Document Glass Document Feeder Size Width Length Setups Tray 1 Tray 6 HCF Size Width Length Tray 1 Configuration Service Rep. Restricted OperationMillimeters/Inches Keyboard Input Restriction Copy Service Settings Copy Tab Copy Defaults Edge Erase Left & Right Edges Image Shift SideImage Rotation Image Rotation Direction Annotations Stored Comment Annotations Comment PositionAnnotations Date Stamp Annotations Apply Date Stamp To Copy Control Original Size Defaults Connectivity & Network Setup Reduce/Enlarge PresetsPort Settings Preset 1 to NetWare EtherTalkBonjour Port Protocol Settings Machine’s E-mail Address/Host Name Proxy Server Settings Outgoing/Incoming E-mail Settings Remote Authentication Server Settings Smtp Server SettingsAuthentication System Setup Domain Filtering Security Settings Kerberos Server SettingsSMB Server Settings SSL/TLS Settings Mime Settings IPSec Settings Ieee 802.1x Settings Print Service Settings Mail Receive ProtocolOutput Destination for E-mail Allocate Memory PostScript MemoryReceiving Buffer USB Receiving Buffer LPD Receiving Buffer NetWare Receiving Buffer SMBReceiving Buffer IPP Receiving Buffer EtherTalk Receiving Buffer Port Print AreaSubstitute Tray Paper Type Mismatch Print User ID Banner SheetBanner Sheet Tray PostScript Paper Supply Scan Service Settings Scan DefaultsFile Format Scan to PC Defaults ResolutionEdge Erase Mail Subject Output Size Defaults Output Size 1 to Tiff Format Image Transfer Screen Fax Service Settings Screen DefaultsFax Defaults Delay Start Specific Time Confirmation OptionsDelivery Receipts/Read Receipts Transmission Header Text Fax Control Manual Send/Receive Default Fax Receiving ModeSender ID Save Undelivered Faxes Mailbox Selector Setup Tray for Printing Incoming FaxesPages Up On Receipt Sided Printing Output Destination Setup Fax Received OptionsMailbox Receive Display Priority 1 to Direct Fax Local Terminal Information Internet Fax Control Broadcast Starting Rate Delivery Confirmation MethodIncoming Internet Fax Print Options Internet Fax Output Destination Mail/Internet Fax Service Settings Mail Control Mail Sending When Search Failed Read ReceiptsPrint Delivery Confirmation E-mail Max number of pages per Split Send Mailbox/Stored Document Settings Mailbox Service Settings Job Flow Service Settings Stored Document Settings Setup Pool Server Login MethodJob Flow Sheet List Default Create Mailbox Link Job Flow Sheet to Mailbox Screen Stored Programming Registering Operations with a Job Number Create Job Flow Sheet Mailbox Link Job Flow Sheet to Mailbox Screen Create Job Flow Sheet Screen Create Job Flow Sheet Keyword Add Address Book Entry With Fax selected Description Default Description Default With Internet Fax selected Description Default With E-mail selected Description TIFF-S Create Fax Group Recipients With Server selected Description Accounting Add Fax CommentPaper Tray Attributes Create/View User Accounts User IDUser Name Passcode Reset Total Impressions Reset User AccountView Accounts Account Limit Reset User Accounts System Administrator’s Meter Copy Jobs Accounting Type Accounting Login Screen Settings Fax Billing DataCharge Rate per Unit Authentication/Security Settings Auto Reset of User Billing InformationSystem Administrator Settings Copy Activity Report Authentication System Administrator’s Login IDSystem Administrator’s Passcode Login Type Access ControlDevice Access Service Access Reset User Accounts Create Authorization GroupsCreate/View User Accounts User Details Setup System Administrator Maximum Login Attempts Charge / Private Print SettingsPasscode Policy Allow User to Disable Active Settings Job Status DefaultReceive Control Access To Active Jobs ViewCompleted Jobs View Number of Overwrites Scheduled Image Overwrite CentreWare Internet Services Information Checklist CentreWare Internet Services Environments CentreWare Internet Services InstallationInstallation Procedure Network Communication Setup When IPv4 Mode or Dual Stack is selected in step When IPv6 Mode or Dual Stack is selected in step Test Access Selecting Transport Protocols Screen LayoutHeader Panel Logo Panel Services Category Name ServicesMain Panel Services Default User ID and Passcode StatusGeneral Trays Consumables Output DestinationConsumables SMart Kits Jobs Active JobsJob History List Job History Job History Group Parent Jobs CountHost Interface Time Completed Error History PrintJob Submission Delayed Print Delivery Immediate PrintSample Set User ID Scan Job TemplatesTemplates New Distribution Template Distribution Login Name Fields Default Value Optional AddFile Edit Protocol Host Name/IP Address & Port Settings Background ResolutionAdvanced Lighten/Darken Suppression Adjustment Orientation Original Size Layout OriginalReduce Enlarge Output Size Mailbox Mailbox iconsMailbox Number Mailbox Document List Number of Documents in this MailboxEdit Print Paper Supply OutputDestination Quantity Sided Printing Edit Mailbox Mailbox Setup Job Flow SheetsJob Flow Sheets List Job Flow Sheets Common Attributes Print Send as Fax Send as Internet Fax Send as E-mail FTP Transfer Properties SMB TransferShared Name Properties Features Feature Setting itemsConfiguration Overview Connectivity and Printing Services Configuration Overview Services Mappings on Administrator’s E-mail Address General Setup ConfigurationMachine Model Serial Number General Setup Paper Settings Paper Type Power Time to Low Power Mode Saver/EnergySaver Settings Time to Sleep Mode General Setup Memory Settings Auto Refresh IntervalLogin Details from Device Port General Setup Cloning View Feature DetailsHide Feature Details Install Clone File General Setup Alert Notification Billing Meter Read AlertsSupplies Data Sent Alerts Billing Billing Information Counters General Setup SMart ESolutionsRegistration Meter Assistant Connectivity Port Settings Mail Notification ServiceInternet Services Send E-mail Connectivity Physical Ethernet Connections Protocols EtherTalkNetWare Connectivity Protocols NetWare SLP Connectivity Protocols TCP/IP Connectivity Protocols TCP/IP DHCP/DDNS Connectivity Protocol Snmp Configuration Connectivity Protocols Snmp Configuration Ssdp Microsoft Networking Connectivity Protocols Microsoft Networking Connectivity Protocols Smtp Server Ldap Connectivity Protocols Ldap POP3 Setup Connectivity Protocols Ldap Connectivity Protocols Http Proxy Server Connectivity Protocols UPnP DiscoveryWebDAV Bonjour Services Printing Print Mode Language Emulations Services Printing Language Emulation PCL Services Printing Language Emulation 199 Services Mail Defaults Services Mail Default DefaultsPublic Address Book Internet Fax Services Internet Fax Default Fax SettingsPublic Address Book Fax Services Fax Fax Repository SetupFax Received Options Services Network General Scanning File Repository Setup Services Network File Repository Setup Scanning Default TemplateValidation Servers Scan Template Management Services Network Advanced Scanning Scan to Home Services Scan to Home Software UpgradesManual Upgrade Xerox Services Xerox Communication Server Services Xerox Services Custom Validation Options ServicesCustom Services Accounting Xerox Standard Manage Accounting Accounting Xerox Standard AccountingGroup Accounts Report and Reset Accounting Xerox StandardAccounting Configuration Accounting Type Authentication RequiredVerify User Details Verify User Details for Printer/Direct Fax Jobs Authentication Configuration Device Default State Configuration Configuration Accounting Accounting Login Screen Settings Security Authentication Configuration Authentication Configuration Security Authentication Authentication Configuration SetupFailed Access Log Remote Login User ID Security Create Create Authorization Groups Authorization SetupRemote Authentication System Groups Security Remote SMB Server Authentication Xerox Secure Access SettingsServers IP Filtering Security IP Filtering Audit LogMachine Digital Certificate IKE Authentication Method Security IP SecShared Key Verify Shared Key Security Certificate Certificate Order Management Display the list Enable Ieee Authentication MethodLogin Name Device Name Retype Password Security Settings Job Status Completed Jobs View DefaultAdministrator Settings Administrator’s Login ID Software Upgrades System AdministratorSupport Xerox Support Quick Network Setup Dhcp Prerequisites for Quick Network Setup Using TCP/IPConfiguring an IP Address via Dhcp Procedure for Quick Network Setup Using TCP/IP Quick Network Setup Static IP Windows TCP/IP Information Checklist NetWareNetWare Environments NetWare Installation Installation ProcedureTarget computers IPX/SPX frame types Network Communication Setup NetWare SetupComputer Setup Test Print NetWare Setup Computer SetupTest Print Unix TCP/IP Unix TCP/IP Installation Unix TCP/IP EnvironmentsInterface 234 Workstation Setup Print language/mode/logical printerPrinter Name Print Language/Mode/Logical Printer Solaris SunOS IP address tab PrinterName Using the Command Window TTY Method HP-UX Using the System Administrator Manager SAM GUI Method Printing Solaris/HP-UX Job number Print lpr Parameter Delete lprm Printer Status +interval Examples Option FunctionSelecting a paper tray Parameter Description Selecting a paper output tray Selecting a paper typeSpecifying double-sided printing Specifying paper size and double-sided printing Specifying collation Specifying the print mode Specifying staplingPrinting EtherTalk EtherTalk Environments EtherTalk Installation Workstation Setup Microsoft Networking SMB Installation SMB EnvironmentsConnection Protocol Install the print driver on the computer 254 TCP/IP LPD or Port9100 TCP/IP LPD or Port9100 Installation TCP/IP LPD or Port9100 Environments 257 258 USB Port USB Port Installation USB Port Communication SetupUSB Port Communication Setup USB Port Environment Auto Eject Time Adobe Communication Protocol IPP Internet Printing Protocol IPP Environment IPP Installation 264 Computer Setup Test Print Printer Environment Settings 266 Scan to E-mail Mail Print Mail Notification Service Mail Overview Notify Job End by E-mail Mail Installation Correspondent SpecificationsMail Environments System Requirements 270 Mail Setting Setup Test Mail Scan to E-mail 273 Mail Environment Settings 274 Scanning Overview Scanning with the machine Scan to E-mail Setup Prerequisites for Scan to E-mail SetupData to Set Up E-mail Install Comments Requirement Scanning Process Procedure for Scan to E-mail Setup Scan to Mailbox Setup Scan to E-mail TroubleshootingPrerequisites for Scan to Mailbox Setup Symptom Possible Cause Resolution/Validation Data to Set Up Scan to Install Comments Mailbox Requirement Network Scanning Setup Prerequisites for Network Scanning Setup Scan to Home Setup Procedure for Network Scanning Setup Prerequisites for Scan to Home Setup Procedures for Scan to Home SetupAt Your Workstation Scan to PC Setup FTP Prerequisites for Scan to PC Setup FTPData to Set Up Scan to PC Install Comments Scan to PC Setup SMB Procedure for Scan to PC Setup FTPPrerequisites for Scan to PC Setup SMB Job Flow Service Setup Procedure for Scan to PC Setup SMB 286 Internet Fax Internet Fax Overview Internet Fax Installation Internet Fax Environments Test Internet Fax 290 Test Internet Fax 292 Server Fax Overview Server Fax Environments Server Fax Installation Fax Server Installation and ConfigurationFax Server Installation and Configuration Test Server Fax Transmission Machine Configuration Test Server Fax Transmission Types of Encryption/Digital Signature Services Available Security Encryption/Digital Signature Configuration of Https SSL/TLS Communication Encryption Installation OverviewConfiguration on the Machine Mail Encryption/Digital Signature Configuring Certificates with CentreWare Internet Services Configuration on a Computer Configuration of E-mail Encryption/Digital Signature Page No settings are required on a recipient computer Supported E-mail Applications 304 Configuration of IPsec To enable IPsec 306 Overview of Authentication Users Controlled by Authentication Types of Authentication Authenticated Users with System Administrator PrivilegesAuthenticated Users with Account Administrator Privileges Unauthenticated Users Functions Controlled by Authentication Local AccessXerox Secure Access Authentication for Job Flow Sheets and Mailboxes Remote AccessCentreWare Internet Services System Administrator Shared Job Flow Sheet Job Flow Sheet TypesGenerally Shared Job Flow Sheet Mailbox Job Flow Sheet When the Authentication Feature is Not Enabled Created using Create Mailbox on the Setup screenCreated using Create Job Flow Sheet on the Setup screen When the Authentication Feature is Enabled Authenticated Users Job Flow Operations System Administrator Job Flow OperationsSystem Administrator Shared Mailbox Types of Mailboxes General Users System Administrator Mailbox Personal MailboxOperations Personal GenerallyOwner Other Authenticated Users Mailbox Operations System Administrator Mailbox Operations Linking Job Flow Sheets to Mailboxes Job FlowGeneral Users Mailbox System Administrator Job Flow Job Flow Shared byOwner Other Trator Overview of Account Administration Types of Account AdministrationManagement Features and Services Restricted Use AccountPer Account Accounting Jobs that Can be Managed for Each Service Service AccountingLimit *2 Corresponding Restrictions on Use Per-user Account User Jobs Document Manageable ItemsManageable Information Document Account Services Information Scan Installation Checklist Enabling Xerox Standard Accounting from Internet ServicesXerox Standard Accounting Overview Creating a User Account and Setting Usage Limits Maximum Usage Limits and Resetting Individual Usage LimitsCreating a Group Account Using XSA at the machine Resetting Usage DataTo Reset User Limits At the Machine Printing a Usage Report Enabling XSA in your Print DriversTo make a Back-up file 802.1x Authentication To Restore Settings or Clone Settings to another MachineConfiguring 802.1x with CentreWare Internet Services Local Machine Authentication Setup Preparations Remote Authentication Setup Configuring Remote Authentication for Kerberos Windows Configuring Remote Authentication for Kerberos SolarisConfiguring Remote Authentication for SMB Configuring Remote Authentication for Ldap Network Authentication Setup Enabling Network Authentication 336 Xerox Secure Access Setup Secure Access and AccountingInformation Checklist Enabling the Accounting Option in Workstation Print Drivers Enabling Specific Xerox Secure Access Settings Adding the Secure Access to the Server Using Secure Access Authentication and Account Administration 340 Problem Solving Fault Clearance Procedure Paper Jams 343 344 Paper Jams in Cover a Green Lever A1Green Lever A2 Paper Jams in Cover B Paper Jams in Cover C Paper Jams in Cover E Paper Jams in the High Capacity Tandem Tray Optional Tray Paper Jams in Tray 5 Bypass Paper Jams in the Duplex Module Cover D OptionalPaper Jams in the High Capacity Feeder Optional At the Exit of Tray Under the Top Cover of Tray Paper Jams in the Integrated Office Finisher Optional Paper Jams in the Office Finisher LX OptionalIntegrated Office Finisher Top Cover Office Finisher LX Top Cover Office Finisher LX Transport Cover F Document Jams Stapler Faults Staple Jams in the Integrated Office Finisher Optional Staple Jams in the Office Finisher LX Optional Lever R1 357 Common Problems Symptom Recommendation Symptom Recommendation 360 Symptom Recommendation Network-related Problems Problem Solving ProcedureTroubleshooting When printing fails Cause Confirmation Method Action When the document cannot be deleted from the printer windowCause Confirmation Method Action Other Problem Action Machine settingsClient settings When the machine is switched off When printing Printing using an SMB environmentAuthentication using SMB When printing fails Netware Cause Confirmation Method Action When there is no notification of error Unix Confirmation Method 370 TCP/IP This section explains the restrictions for TCP/IP Problem Cause Action EtherTalk Bonjour Name Change RulesZone Name Bonjour operating environment CentreWare Internet Services Problem Confirmation Method Action Scanning Services When retrieving a document from a mailbox When polling from another fax machineUsing Tiff files Network access in an SMB environment Mail Services Internet/Intranet Connection Problem Action When you cannot connect to a web serverInternet/Intranet connections Authentication Connection to External Applications Custom ServicesIPv6 Addresses Scanning Fault Codes Code Description and Remedy Code Description and Remedy 384 Code Description and Remedy 386 Code Description and Remedy 388 Code Description and Remedy 390 Code Description and Remedy 392 Code Description and Remedy 394 Code Description and Remedy 396 Code Description and Remedy 398 Code Description and Remedy 400 Code Description and Remedy 402 Code Description and Remedy 404 Code Description and Remedy 406 Code Description and Remedy 408 Code Description and Remedy 410 Code Description and Remedy 412 Code Description and Remedy 414 Code Description and Remedy 416 Code Description and Remedy 418 Screen Messages Message Description and Remedy 420 Specifications Machine Specifications First Copy Out Time Warm-up TimeDocument Glass Document Feeder Paper Supply Paper Output Envelope TrayCenter Tray Left Side Tray Electrical Specifications Power ConsumptionOffice Finisher LX Frequency Specifications for the Fax Service Emulation Parameters PCL EmulationParameter Value 428 429 Machine Software Upgrade Prepare for the UpgradeParameter Item No Value Xerox Extensible Interface Platform Xeip Configuring Xeip 433 Appendix 434 Index Numerics 436 437 438 439 440 441 442 443 444