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| Fault Codes |
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| Code | Description and Remedy |
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| During data transfer via SMB using the Scan to PC service, an unexpected error | |
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| has occurred on the SMB server, or an unexpected internal error has occurred |
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| on the machine. |
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| Log in to the server from another computer using the same user name to see if a |
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| file can be written into the same save location on the server. If the problem |
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| persists, it may be an internal error. Contact the Xerox Welcome Center. |
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| During data transfer via SMB using the Scan to PC service, a file could not be | |
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| saved because [Do Not Save] had been selected for [File Name Conflict]. |
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| Select any option other than [Do Not Save] for [File Name Conflict]. |
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| During data transfer via SMB using the Scan to PC service, an error occurred | |
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| because the filing policy was invalid. |
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| When selecting [Rename New File] in [File Name Conflict], make sure that the |
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| file format is not |
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| During data transfer via SMB using the Scan to PC service, an error occurred | |
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| when accessing to the NEXTNAME.DAT file. |
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| If [Rename New File] has been selected for [File Name Conflict], check if the |
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| NEXTNAME.DAT file is correct. |
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| During data transfer via SMB using the Scan to PC service, an internal error | |
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| occurred. |
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| Try executing the same operation. If the problem persists, contact the Xerox |
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| Welcome Center. |
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| The SMB server (NetBIOS) name is invalid. | |
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| Check if the name of the SMB server is correct. |
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| An SMB protocol error occurred. Prohibited characters were detected in the | |
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| specified domain name. Check the domain name, and that the correct domain |
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| name is set on the machine. Check the domain using the following procedure: |
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| 1. Select [System Settings] > [Connectivity & Network Setup] > [Remote |
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| Server/Directory Service] > [SMB Server Settings] in System Administration |
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| mode. |
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| 2. Select the corresponding SMB server and check the domain name. |
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| An SMB protocol error occurred. Prohibited characters were detected in the | |
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| specified user name. Check the user name settings. |
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| An SMB protocol error occurred. Perform the same operation again. Contact the | |
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| Xerox Welcome Center if the problem persists. |
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| An SMB protocol error occurred. The SMB server could not be found. Check | |
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| that the authentication server and the machine can communicate across the |
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| network. For example, check the following: |
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| • Check the network cable connections. |
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| • Check the TCP/IP settings. |
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| • Check the port settings: port 137 (UDP), port 138 (UDP), port 139 (TCP). |
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| An SMB protocol error occurred. Perform the same operation again. Contact the | |
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| Xerox Welcome Center if the problem persists. |
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| An SMB protocol error occurred. SMB (TCP/IP) is not activated. Using | |
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| CentreWare Internet Services, open the [Port Status] page on the [Properties] |
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| tab, and check that TCP/IP for SMB is enabled. |
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| The SMB (TCP/IP) port is not enabled. Enable the port with CentreWare Internet | |
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| Services. |
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