Fault Codes

 

 

 

 

Code

Description and Remedy

 

 

 

 

 

 

 

027-529

During data transfer via SMB using the Scan to PC service, an unexpected error

 

 

has occurred on the SMB server, or an unexpected internal error has occurred

 

 

on the machine.

 

 

Log in to the server from another computer using the same user name to see if a

 

 

file can be written into the same save location on the server. If the problem

 

 

persists, it may be an internal error. Contact the Xerox Welcome Center.

 

 

 

 

027-530

During data transfer via SMB using the Scan to PC service, a file could not be

 

 

saved because [Do Not Save] had been selected for [File Name Conflict].

 

 

Select any option other than [Do Not Save] for [File Name Conflict].

 

 

 

 

027-531

During data transfer via SMB using the Scan to PC service, an error occurred

 

 

because the filing policy was invalid.

 

 

When selecting [Rename New File] in [File Name Conflict], make sure that the

 

 

file format is not Multi-Page.

 

 

 

 

027-532

During data transfer via SMB using the Scan to PC service, an error occurred

 

 

when accessing to the NEXTNAME.DAT file.

 

 

If [Rename New File] has been selected for [File Name Conflict], check if the

 

 

NEXTNAME.DAT file is correct.

 

 

 

 

027-533

During data transfer via SMB using the Scan to PC service, an internal error

 

 

occurred.

 

 

Try executing the same operation. If the problem persists, contact the Xerox

 

 

Welcome Center.

 

 

 

 

027-543

The SMB server (NetBIOS) name is invalid.

 

 

Check if the name of the SMB server is correct.

 

 

 

 

027-547

An SMB protocol error occurred. Prohibited characters were detected in the

 

 

specified domain name. Check the domain name, and that the correct domain

 

 

name is set on the machine. Check the domain using the following procedure:

 

 

1. Select [System Settings] > [Connectivity & Network Setup] > [Remote

 

 

Server/Directory Service] > [SMB Server Settings] in System Administration

 

 

mode.

 

 

2. Select the corresponding SMB server and check the domain name.

 

 

 

 

027-548

An SMB protocol error occurred. Prohibited characters were detected in the

 

 

specified user name. Check the user name settings.

 

 

 

 

027-549

An SMB protocol error occurred. Perform the same operation again. Contact the

 

 

Xerox Welcome Center if the problem persists.

 

 

 

 

027-564

An SMB protocol error occurred. The SMB server could not be found. Check

 

 

that the authentication server and the machine can communicate across the

 

 

network. For example, check the following:

 

 

• Check the network cable connections.

 

 

• Check the TCP/IP settings.

 

 

• Check the port settings: port 137 (UDP), port 138 (UDP), port 139 (TCP).

 

 

 

 

027-565

An SMB protocol error occurred. Perform the same operation again. Contact the

 

 

Xerox Welcome Center if the problem persists.

 

 

 

 

027-566

An SMB protocol error occurred. SMB (TCP/IP) is not activated. Using

 

 

CentreWare Internet Services, open the [Port Status] page on the [Properties]

 

 

tab, and check that TCP/IP for SMB is enabled.

 

 

 

 

027-569

The SMB (TCP/IP) port is not enabled. Enable the port with CentreWare Internet

 

 

Services.

 

 

 

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Xerox 5222 manual Code Description and Remedy