Xerox 5222 manual Cause, Confirmation Method, Action, When a switch off/on message is displayed

15 Problem Solving

Cause	Confirmation Method	Action
A printer having the same	Switch off the machine, and	Use PCL Print Driver CD-
machine name exists on the	then use NWADMIN to check	ROM to specify another
network.	that the printer object is in the	machine name.
	job standby status.
The Netware port is not	Print the System Settings	Activate the Netware port.
activated.	List, and then check that the
	port is activated.
	Print the System Settings	When using IPX/SPX, start
	List. When using IPX/SPX,	the Netware server. When
	check that the network	using TCP/IP, set the fixed IP
	number remains set to	address or start the address
	00000000 (Netware server	supply server (DHCP).
	down). When using TCP/IP,
	check that the IP address
	remains set to 0.0.0.0 (fixed
	IP address not specified) or
	an address supply server
	(DHCP server down).
Invalid printer configuration.	Use NWADMIN or	Use NWADMIN or
	PCONSOLE to check that the	PCONSOLE to set the
	printer configuration is	following items.
	correct.*	Printer type: Parallel
		Port: LPT 1
		Printer Location: Auto Load
		(Local).*
When a switch off/on message is displayed

Cause	Confirmation Method	Action
A fault occurred in the	–	Switch the machine off and
Netware interface.		on.
When the required printing result is not obtained

Cause	Confirmation Method	Action
The specified print language	Check the print language of	Specify the same print
of the print job is different	the machine.	language of the print job as
from one specified in the		that of the machine.
machine.

- When there is no notification of error

When there is no message displayed on the client which has sent print request, the possible causes, confirmation methods, and actions are as follows.

- When there is no notification of printer error

Cause	Confirmation Method	Action
The user is not registered in	Use PCONSOLE to check	Register the user name or
the Notify list of the print	whether the user name or	group name of the job.
server.	group name of the job is
	registered.

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