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Xerox 5222 Internet/Intranet Connection, When you cannot connect to the Internet/intranet, Action

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Internet/Intranet Connection

Network-related Problems

Internet/Intranet Connection

This section explains the troubleshooting procedures and restrictions while using Internet and intranet connections.

Troubleshooting

The possible problems and actions are as follows.

When you cannot connect to the Internet/intranet

Problem	Action


Authentication service on a	Basic authentication only is supported on the machine.
remote server is not	NTLM/digest is not supported. Change to authentication
supported on the machine.	using SSL as security considerations require.

The remote cooperation	If using remote services, purchase the corresponding
service and the machine	product, model, or options as necessary.
model options do not match.

The IP address is not set	Check the IP address setting. If the IP address is not set
correctly.	correctly, supply a fixed IP address, or use DHCP or Autonet
	to assign an IP address.

The IP gateway address is	Enter the correct IP gateway address if connected to a proxy
not set correctly.	server or a web server through an IP gateway.

The subway mask is not set	Enter the correct subway mask that matches the operating
correctly.	environment.

The DNS server address is	Check the DNS server address.
not set correctly.

The DNS server address	Set the DNS server for resolving addresses.
cannot be resolved.	• When using a proxy server:
	Enter the DNS server address for resolving the proxy
	server address.
	• When not using a proxy server:
	Enter the DNS server address for resolving the recipient
	addresses.

The address to bypass proxy	Check whether only the address to bypass proxy is specified.
server setting is incorrect.	If the server is accessed using a direct IP address while
	specifying an address to bypass proxy in FQDN format, the
	registered server does not become an excluded object.
	Therefore, an IP address can be used as the bypass proxy
	address. Similarly, if the server is accessed using FQDN
	format while specifying a direct IP address for the bypass
	proxy address, the registered server does not become an
	excluded object. Therefore, an FDQN format can be used as
	the bypass proxy address.

The connected server or	Check that the server or proxy server you wish to connect to
proxy server is down.	is operating normally.

The network drops out or is	Check the network cable connections. A spanning tree
disconnected.	environment is recommended to construct a strong
	environment against network interruptions.

Cannot communicate due to	Wait a while and try again.
the load on the server
application.

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Xerox 5222 manual Internet/Intranet Connection, When you cannot connect to the Internet/intranet, Problem, Action

Contents

UserGuideGuide System AdministrationProducts Subject To Ordinary Export Regulations 2 Paper and Other Media Table of Contents1 Before Using the Machine MaintenanceMachine Status SetupsWatermark 7 CentreWare Internet Services 8 Printer Environment Settings Scanner Environment Settings E-mailEnvironment SettingsSecurity - Encryption/Digital Signature 14 Authentication and Account AdministrationInternet Fax Server Fax15 Problem Solving Index AppendixPage Xerox Welcome Center 1 Before Using the MachineSerial Number Long Edge Feed LEF Language Displayed on the Touch ScreenConventions OrientationWarnings Text in Square BracketsText in <Angle Brackets> Italic TypefaceQuick Scan Features Setup Guide Related Information SourcesSystem Administration Guide Quick Network Setup GuideTrays 1 & 2/Two Tray Module Trays 3 & 2 Paper and Other MediaLoading Paper Preparing Paper for Loadingrefer to Paper Size in the Setups chapter on page High Capacity Tandem Tray Trays 3 &Bypass Tray Tray High Capacity Feeder Tray 6.Pull up the end-guidelever Envelope Tray Auto Tray Switchingpage Standard Sizes Storing and Handling PaperSupported Paper Sizes and Types Supported Paper Sizes2 Paper and Other Media O: Available blank : Not availableSupported Paper Sizes and Types Output Trays/Duplex Module - Standard SizesPaper Trays Supported Paper TypesPaper Trays - Non-standardSizes Output Trays/Duplex Module - Non-standardSizesO: Available blank : Not available 2 Paper and Other Media Output Trays/Duplex ModuleControl Panel and Touch Screen 3 MaintenanceCleaning the Machine Ordering SuppliesDocument Glass and Document Feeder Glass Replacing the Drum CartridgeDocument Feeder Rollers Inserting the New Drum Cartridge Removing the Old Drum Cartridge7.Close the front cover Removing the Old Toner Cartridge Replacing the Toner CartridgeInserting the New Toner Cartridge 7.Close the front cover of the finisher 7.Close the front cover of the finisher Emptying the Hole Punch Waste Container Optional 1.Make sure that the machine is not Secure Print Jobs & More – page 4 Job StatusJob Status Active Jobs – page Completed Jobs – pageOwner Active JobsPrint Waiting Jobs View by Job TypeLast Original Completed JobsDelete Promote JobJob History Report Secure Print Jobs & MoreDelayed Print – page Public Mailbox – page Show Children JobsDocument List Charge PrintRefresh Go toSelect All Private Charge PrintSecure Print RefreshDocument List Sample SetRefresh Go toDelete Delayed PrintPublic Mailbox RefreshPrint Undelivered FaxesPages Select AllStarting Rate Address Book4 Job Status Paper Tray Status – page Print Mode – page 5 Machine StatusMachine Information Machine Information – page Faults – pageMachine Configuration General InformationPaper Tray Status For enquiry on maintenance and operationOff-line Print ModeSetup PCL EmulationPrint Reports Overwrite Hard DiskPassword Activity Report Error History ReportConfiguration Report Job History ReportTIFF/JPEG Settings List Configuration ReportPCL Settings List PDF Settings ListReports ReportsJob Template List Address BookAuditron Reports When Accounting Type is Accounting DisabledMailbox List Job Counter ReportActivity Report Automatically Printed Reports/ListsJob Flow Error Report Job History ReportManual Receive FaultsFax Receiving Mode SuppliesBilling Information – page Billing InformationBilling Information User Account Billing InformationSetup System SettingsTools Accounting Authentication/Security SettingsTools 5 Machine Status 1.Enter the System Administration Mode – page 6 SetupsSetting Procedure 1.Enter the System Administration Mode3.Exit the System Administration Mode 2. Configure a FeatureAuthentication/Security Settings – page System SettingsCommon Service Settings Main Menu on the Tools ScreenDaylight Savings DateTime Time ZonePrinter Lockout Duration Power Saver/Energy Saver TimersAuto Job Release Auto PrintScreen Default at Power On Fault ToneLine Monitor Volume Ringing VolumeAll Services Service Screen DefaultService Screen After Auto Clear Auto Display of Login ScreenPaper Tray Attributes Paper Tray SettingsPaper Tray Attributes on Setup Screen Custom Paper Name / ColorPaper Tray Priority Tray 5 Bypass - Paper Size DefaultsAuto Tray Switching Control Paper Tray Attributes During LoadingImage Enhancement Photo & Text RecognitionBackground Suppression B/W Copy Background Suppression Scan JobsTransmission Report - Job Deleted Job History ReportActivity Report Transmission Report - Job UndeliveredRecipient on Activity Report Job Flow Error ReportFile Transfer Report - Fax Server 2 Sided ReportDelete All Data Finisher AdjustmentSoftware Options Font Size Default Watermark EffectDefault Watermark Date FormatForce Watermark - Mailbox Print Fax ServiceDefault Print Paper Size Force Watermark - Client PrintOdd Page 2 Sided Paper Size SettingsWidth Document GlassDocument Feeder Size• Paper Size Two Tray Module Tray 1,Tray 3 & 4 HCTT Envelope TrayWidth 6 SetupsTray 6 HCF SizeKeyboard Input Restriction Tray 1 ConfigurationService Rep. Restricted Operation Millimeters/InchesReduce/Enlarge Presets – page Copy Service SettingsCopy Tab – page Copy Defaults – page Copy Control – page Original Size Defaults – pageLighten/Darken Paper SupplyReduce/Enlarge Original TypeImage Rotation Edge Erase - Left & Right EdgesImage Shift - Side Image Shift - SideAnnotations - Apply Date Stamp To Annotations - Stored CommentAnnotations - Comment - Position Annotations - Date StampBooklet Creation - Cover Tray Memory Full ProcedureBates Stamp - Position Sample JobAnnotations - Edit Comment 1 to Pseudo-PhotoGradation ModeFine-tune100% Original Type - See-ThroughPaperProxy Server Settings – page Connectivity & Network SetupR/E Preset 1 to Port Settings – page Protocol Settings – pagePort NetWareEtherTalk BonjourSNMP E-mailNotification ServiceInternet Services TCP/IP - IP ModeManually Configured IPv6 Prefix IPv4 - IP Address ResolutionIPv6 Address Manual Configuration Manually Configured IPv6 AddressMachine Name Proxy Server SetupHTTP Proxy Server Authentication E-mailAddressHTTPS Proxy Server Login Name HTTP Proxy Server Login NameHTTP Proxy Server Password HTTPS Proxy Server AuthenticationDomain Filtering Remote Authentication Server SettingsSMTP Server Settings Authentication System SetupSSL/TLS Settings Security SettingsKerberos Server Settings SMB Server SettingsPDF/XPS Signature Settings S/MIME SettingsIEEE 802.1x Settings IPSec SettingsOutput Destination for E-mail Print Service SettingsAllocate Memory – page Other Settings – page E-mailReceive ProtocolReceiving Buffer - LPD Allocate MemoryPostScript Memory Receiving Buffer - USBReceiving Buffer - EtherTalk Receiving Buffer - NetWareReceiving Buffer - SMB Receiving Buffer - IPPPaper Type Mismatch Receiving Buffer - PortPrint Area Substitute TrayPostScript Paper Supply Print User IDBanner Sheet Banner Sheet TrayOutput Size Defaults – page Scan Service SettingsScan Defaults – page Scan to PC Defaults – page Original Size Defaults – pageMixed Sized Originals ResolutionBackground Suppression Original OrientationOutput Size 1 to Original Size DefaultsOutput Size Defaults Original Size 1 toTIFF Format R/E Preset 1 toMemory Full Procedure Maximum Stored PagesOriginal Size Defaults – page Fax Service SettingsScreen Defaults – page Fax Defaults – page Reduce/Enlarge Presets – pageOriginal Type ResolutionDelay Start - Specific Time Lighten/DarkenRe-enterSpeed Dial Recipients Mixed Sized Originals Scan ModeRe-enterRecipients Re-enterBroadcast RecipientsSave Undelivered Faxes Manual Send/Receive DefaultFax Receiving Mode Sender IDTray for Printing Incoming Faxes Pseudo-PhotoGradation ModeMailbox Selector Setup Memory Full ProcedureMailbox Receive Display Priority 1 to Mailbox Selector SetupOutput Destination Setup Maximum Stored PagesOriginal Size 1 to Original Size DefaultsR/E Preset 1 to Local Terminal InformationG3 Line Machine PasswordLocal Name Company LogoInternet Fax Output Destination Broadcast Starting RateDelivery Confirmation Method Incoming Internet Fax Print OptionsMaximum E-mailSize E-mail/InternetFax Service SettingsPrint Error Notification E-mail E-mailControl – pageMax number of pages per Split Send E-mailSending When Search FailedRead Receipts Print Delivery Confirmation E-mailDocuments Retrieved By Client Mailbox/Stored Document SettingsMailbox Service Settings – page Stored Document Settings – pagePrint Job Confirmation Screen Job Flow Service SettingsMailbox Document Expiration Date Stored Document Expiration DateJob Flow Sheet List Default SetupCreate Mailbox Pool Server Login MethodDelete Expired Documents Mailbox NameCheck Mailbox Passcode Delete Documents After RetrievalStore Stored ProgrammingCut Link Create/Change LinkInput Create Job Flow SheetAssign/Change Icon OutputSearch by Keyword CreateEdit/Delete Search by NameSend as Fax Create Job Flow Sheet KeywordAdd Address Book Entry KeywordDescription DefaultWith Fax selected ItemDescription DefaultDefault ItemDescription DefaultDefault ItemDescription Create Fax Group RecipientsDefault ItemAdd Fax Comment AccountingPaper Tray Attributes Accounting Login Screen Settings – page Create/View User AccountsView Accounts – page Reset User Accounts – page System Administrator’s Meter Copy Jobs – pageE-mailAddress View AccountsReset Total Impressions Reset User AccountReset Reset User AccountsAll Feature Access Settings All Authorization GroupsLocal Accounting System Administrator’s Meter Copy JobsAccounting Type Accounting DisabledMask User ID Accounting Login Screen SettingsFax Billing Data Alternative Name for User IDCopy Activity Report Authentication/Security SettingsAuto Reset of User Billing Information System Administrator SettingsSystem Administrator’s Login ID AuthenticationSystem Administrator’s Passcode Service Access Login TypeAccess Control Device AccessCreate/View User Accounts Reset User AccountsCreate Authorization Groups Feature AccessUser ID for Login Allow user to disable active settingsFailed Access Log Display Login StatusAllow Guest User System Administrator Maximum Login AttemptsCharge / Private Print Settings Passcode PolicyJob Status Default Allow User to Disable Active SettingsReceive Control Completed Jobs View Access ToOverwrite Hard Disk Active Jobs ViewScheduled Image Overwrite 6 SetupsItem 7 CentreWare Internet ServicesInformation Checklist Information Checklist – pageNetwork Communication Setup CentreWare Internet Services EnvironmentsCentreWare Internet Services Installation Installation ProcedureWhen IPv6 Mode or Dual Stack is selected in step When IPv4 Mode or Dual Stack is selected in stepTest Access Logo Panel Selecting Transport ProtocolsScreen Layout Header PanelMain Panel ServicesServices – page Status – page Jobs – page ServicesCategory Name ServicesProperties Trays Default User ID and PasscodeStatus GeneralTrays ConsumablesPaper Type PriorityJob Name JobsActive Jobs Job History ListHost Interface TypePage Count Output DestinationError Code Error HistoryPrint Job SubmissionDescription FeatureJob Templates ScanDistribution FeatureFeature New Distribution TemplateDescription FeatureFile Description FeatureAdvanced Description FeatureLayout Mailbox icons MailboxFeature DescriptionDelete Mailbox NameNumber of Documents in this Mailbox Document ListPrint Edit Mailbox Sheet Order Job Flow SheetsSheet Type User NamePrint Job Flow Sheets Common AttributesSend as Internet Fax Send as FaxFTP Transfer Send as E-mailSMB Transfer PropertiesFeature Properties FeaturesSetting items Services continued FeatureSetting items Configuration OverviewSetting items FeatureDescription Setting items FeatureGeneral Setup Setting items FeatureGeneral Setup View Feature Details FeatureSetting items General SetupSetting items FeatureGeneral Setup eSolutions FeatureSetting items General SetupSetting items FeatureConnectivity Physical FeatureSetting items ConnectivityProtocols FeatureSetting items ConnectivityProtocols FeatureSetting items ConnectivityProtocols FeatureSetting items ConnectivityConnectivity FeatureSetting items SNMP ConfigurationConnectivity FeatureSetting items SNMP Configuration continuedConnectivity FeatureSetting items SNMP Configuration continuedProtocols FeatureSetting items ConnectivityProtocols FeatureSetting items ConnectivityProtocols FeatureSetting items ConnectivityConnectivity FeatureSetting items POP3 SetupProtocols FeatureSetting items ConnectivityProtocols FeatureSetting items ConnectivityPrint Mode FeatureSetting items ServicesPrinting FeatureSetting items ServicesPrinting FeatureSetting items ServicesSetting items FeatureQuantity: Enter the number of sets to print when Defaults FeatureSetting items ServicesDefault continued FeatureSetting items ServicesDefault continued FeatureSetting items ServicesFax Repository Setup FeatureSetting items ServicesFile Repository Setup FeatureSetting items ServicesFile Repository Setup Continued FeatureSetting items ServicesNetwork FeatureSetting items ServicesUpgrades FeatureSetting items ServicesSetting items FeatureServices Xerox Standard FeatureSetting items AccountingAccounting FeatureSetting items Report and ResetAuthentication - Required FeatureSetting items ConfigurationAuthentication Configuration FeatureSetting items ConfigurationSetting items FeatureProperties Login Screen FeatureSetting items Accounting Login Screen SettingsConfiguration FeatureSetting items AuthenticationSetting items FeatureSecurity Setting items FeatureSecurity Setting items FeatureSecurity Setting items FeatureSecurity Setting items FeatureSecurity Certificate FeatureSetting items SecuritySetting items FeatureSecurity Setting items FeatureSecurity Phone Number SupportServices Phone Number NameQuick Network Setup DHCP – page 8 Printer Environment SettingsQuick Network Setup DHCP Windows TCP/IPQuick Network Setup Static IP When IPv6 Mode or Dual Stack is selected in step 17.Select Enabled to filter access to the machineInformation Checklist – page Information ChecklistNetWare NetWare EnvironmentsTarget computers NetWare InstallationInstallation Procedure Network Communication SetupTest Print Network Communication SetupNetWare Setup Computer SetupComputer Setup NetWare SetupTest Print COption – page UNIX TCP/IPInformation Checklist Information Checklist – pageComputer Setup UNIX TCP/IP InstallationUNIX TCP/IP Environments Network Communication SetupWhen IPv4 Mode or Dual Stack is selected in step 6.Select Protocol Settings in the Features menuWhen IPv6 Mode or Dual Stack is selected in step Printer Name Workstation SetupSolaris – page SunOS – page HP-UX– page Print language/mode/logical printerSolaris SunOS Using the Command Window TTY Method Using the Command Window TTY Method – pageHP-UX 1.Start the SAM application 8.Continue with Test Print on page8.Continue with Test Print on page Delete cancel PrintingCommand format Command optionsPrint lpr Command formatCommand options ExampleDelete lprm Command formatCommand options ExampleExample Printer StatusCommand format Command optionsExamples Command formatCommand options ExampleParameter COptionFunction Selecting a paper traySelecting a paper type Selecting a paper output trayParameter DescriptionSpecifying collation Specifying paper size and double-sidedprintingParameter DescriptionSpecifying stapling Specifying the print modeParameter DescriptionInformation Checklist – page EtherTalkEtherTalk Environments Information ChecklistTest Print EtherTalk InstallationNetwork Communication Setup Workstation SetupSMB Environments – page SMB Installation – page Microsoft NetworkingInformation Checklist Information Checklist – pageConnection SMB InstallationSMB Environments Network Communication SetupTest Print When using TCP/IPComputer Setup When IPv4 Mode or Dual Stack is selected in stepWhen IPv6 Mode or Dual Stack is selected in step 13.Select Enabled to filter access to the machineTCP/IP LPD or Port9100 Installation – page TCP/IP LPD or Port9100Information Checklist Information Checklist – pageConnection TCP/IP LPD or Port9100 InstallationTCP/IP LPD or Port9100 Environments Network Communication SetupAt the machine, perform these steps When IPv4 Mode or Dual Stack is selected in stepWhen IPv6 Mode or Dual Stack is selected in step 12.Select Enabled to filter access to the machineUSB Port Installation – page USB PortInformation Checklist Information Checklist – pageComputer Setup USB Port InstallationUSB Port Environment USB Port Communication Setup3.Continue with Test Print on page 5.Select Port Settings in the Features menuInformation Checklist – page IPP Internet Printing ProtocolIPP Environment Information ChecklistConnection IPP InstallationNetwork Communication Setup Computer SetupWhen IPv4 Mode or Dual Stack is selected in step 6.Select Port Settings in the Features menuWhen IPv6 Mode or Dual Stack is selected in step Test Print Computer Setup8 Printer Environment Settings E-mailInstallation – page 9 E-mailEnvironment SettingsE-mailOverview Information Checklist – pageNotify Job End by E-mail Information ChecklistItem Correspondent Specifications E-mailInstallationE-mailEnvironments Installation ProcedureWhen IPv4 Mode or Dual Stack is selected in step Network Communication SetupInitially, activate the ports for e-mail E-mailSetting Setup When IPv6 Mode or Dual Stack is selected in stepScan to E-mail Test MailE-mailPrint 5.Press the <Start> button9 E-mailEnvironment Settings Scan to E-mailSetup – page 10 Scanner Environment SettingsScanning Overview Scanning with the machineData to Set Up E-mail Scan to E-mailSetupPrerequisites for Scan to E-mailSetup Scanning ProcessProcedure for Scan to E-mailSetup Symptom Scan to Mailbox SetupScan to E-mailTroubleshooting Prerequisites for Scan to Mailbox SetupMailbox Data to Set Up Scan toInstall CommentsPrerequisites for Network Scanning Setup Network Scanning SetupComputer Setup SMB: Scan to PC Setup SMB on page Scan to Home SetupProcedure for Network Scanning Setup Computer SetupSelecting an Authentication System Prerequisites for Scan to Home SetupProcedures for Scan to Home Setup Enabling Remote AuthenticationInstall Scan to PC Setup FTPPrerequisites for Scan to PC Setup FTP Data to Set Up Scan to PCData to Set Up Scan to PC Scan to PC Setup SMBProcedure for Scan to PC Setup FTP Prerequisites for Scan to PC Setup SMBInstall Job Flow Service SetupProcedure for Scan to PC Setup SMB Data to Set Up Scan to PCd. Select SOAP and then select Change Settings Information Checklist – page 11 Internet FaxInternet Fax Overview Information ChecklistCorrespondent Specifications Internet Fax InstallationInternet Fax Environments Installation ProcedureWhen IPv4 Mode or Dual Stack is selected in step Network Communication SetupTest Internet Fax When IPv6 Mode or Dual Stack is selected in step 12.Select Enabled to filter access to the machineTest Internet Fax 11 Internet Fax 4.Enter the E-mailaddress of the recipient5.Press the <Start> button ReceivingServer Fax Installation – page 12 Server FaxServer Fax Overview Server Fax EnvironmentsFax Server Installation and Configuration Server Fax InstallationFax Server Installation and Configuration Installation ProcedureMachine Configuration Test Server Fax Transmission Configuration of IPsec – page 13 Security - Encryption/Digital SignatureIPsec Installation OverviewConfiguration on the Machine E-mailEncryption/Digital SignatureConfiguration on the Machine Configuration on a ComputerInstallation Overview 6.Click Machine Digital Certificate Management a. Enter the password into Passwordb. Re-enterthe password into Retype Password 10.Configure the certificate15.Apply the settings Supported E-mailApplications Installation Overview1.Start a web browser To enable IPsec Configuration of IPsec13 Security - Encryption/Digital Signature Overview of Authentication – page 14 Authentication and Account AdministrationOverview of Authentication Users Controlled by AuthenticationTypes of Authentication Device Access Functions Controlled by AuthenticationLocal Access Xerox Secure AccessPrint Authentication for Job Flow Sheets and MailboxesFeature Access CentreWare Internet ServicesMailbox Job Flow Sheet Job Flow Sheet TypesSystem Administrator Shared Job Flow Sheet Generally Shared Job Flow SheetCreated using Create Mailbox on the Setup screen When the Authentication Feature is Not EnabledJob Flow Operations Unauthenticated Users General UsersAdministrator AdminisSystem Administrator Types of MailboxesAuthenticated Users AdminisMailbox System AdministratorPersonal Mailbox General UsersMailbox Operations Unauthenticated Users General UsersAdministrator AdministratorAdministrator Authenticated UsersAdministrator System AdministratorJob Flow Linking Job Flow Sheets to MailboxesSystem Administrator MailboxSystem Administrator Unauthenticated Users General UsersAdministrator AdminisLocal Accounting Overview of Account AdministrationTypes of Account Administration Management Features and ServicesRestricted Use ServicesServices Local AccountingAccount ServicesService Restricted UseAccount AccountJobs ItemsManageable Items AccountUser JobsInformation ServicesScan AccountXerox Standard Accounting Installation ChecklistOverview Creating a Group Account Creating a User Account and Setting Usage LimitsAt the Machine Using XSA at the machineResetting Usage Data To Reset User LimitsTo make a Back-upfile Printing a Usage ReportEnabling XSA in your Print Drivers At Your Computer802.1x Authentication Preparations Local Machine Authentication SetupAt Your Workstation Remote Authentication Setup Configuring Remote Authentication for SMB Configuring Remote Authentication for LDAP LDAP User Mappings Network Authentication SetupLDAP Authentication LDAP Group Access2.Click the Properties tab Secure Access and Accounting Xerox Secure Access SetupInformation Checklist Enabling Specific Xerox Secure Access Settings Using Secure Access Adding the Secure Access to the Server14 Authentication and Account Administration Stapler Faults – page Common Problems – page 15 Problem SolvingFault Clearance Procedure Fault Clearance Procedure – pagePaper Jams Office Finisher LX Top Cover Office Finisher LX Paper JamsTray High Capacity Feeder Top Cover Tray 6 High Capacity Feeder Front CoverIntegrated Office Finisher Top Cover 15 Problem SolvingGreen Lever A1 Paper Jams in Cover AGreen Lever A2 Paper Jams in Cover B Paper Jams in Cover E Paper Jams in Cover CIn Tray In TrayAt the Exit of Tray Paper Jams in Tray 5 BypassPaper Jams in the Duplex Module Cover D Optional Paper Jams in the High Capacity Feeder Optional4.Gently put Tray 6 back into position Under the Top Cover of TrayIn Tray 3.Remove the jammed paperIntegrated Office Finisher Top Cover Paper Jams in the Office Finisher LX OptionalOffice Finisher LX Top Cover Office Finisher LX Transport Cover F Document Jams Stapler Faults 1.Make sure that the machine has Lever R1 Staple Jams in the Office Finisher LX Optional4.Pull up the front lever on the staple cartridge Symptom Common ProblemsRecommendation Recommendation SymptomLight copies when scanning glossy, shiny, or SymptomRecommendation Common Problems SymptomRecommendation Confirmation Method Network-relatedProblemsProblem Solving Procedure CauseAction When printing failsCause Confirmation MethodWhen the machine is switched off ProblemMachine settings Client settingsPrinting using an SMB environment When printingAuthentication using SMB Confirmation Method NetwareWhen printing fails CauseAction Network-relatedProblemsCause Confirmation MethodWhen there is no notification of printer error When a switch off/on message is displayedWhen the required printing result is not obtained When there is no notification of errorAction UNIXWhen printing fails CauseAction When the required printing result is not obtainedCause Confirmation MethodWhen the required printing result is not obtained TCP/IPWhen using Windows 2000/Windows XP/Windows Server Windows Vista When printing failsWhen the machine is switched off When using Macintosh OS When printing failsMachine settings Client settingsCause EtherTalkWhen printing ProblemZone Name BonjourMachine Name Name Change RulesAction CentreWare Internet ServicesProblem Confirmation MethodConfirmation Method Scanning ServicesProblem ProblemNetwork access in an SMB environment When retrieving a document from a mailboxWhen polling from another fax machine Using TIFF filesAction E-mailServicesProblem Confirmation MethodAction Internet/Intranet ConnectionWhen you cannot connect to the Internet/intranet ProblemAction ProblemWhen you cannot connect to a web server ProblemPrinting IPv6 AddressesCentreWare Internet Services AuthenticationCode Fault CodesDescription and Remedy Description and Remedy CodeDescription and Remedy Code013-210 Code Fault CodesDescription and Remedy Description and Remedy Code016-526 Code Fault CodesDescription and Remedy Description and Remedy Code016-579 Code Fault CodesDescription and Remedy Description and Remedy Code016-706 Code Fault CodesDescription and Remedy Description and Remedy Code016-746 Code Fault CodesDescription and Remedy Description and Remedy Code016-786 Code Fault CodesDescription and Remedy Description and Remedy Code018-530 Code Fault CodesDescription and Remedy Description and Remedy Code018-584 Code Fault CodesDescription and Remedy Description and Remedy Code018-719 Code Fault CodesDescription and Remedy Description and Remedy Code018-781 Code Fault CodesDescription and Remedy Description and Remedy Code027-443 Code Fault CodesDescription and Remedy Description and Remedy Code027-521 Code Fault CodesDescription and Remedy Description and Remedy Code027-572 Code Fault CodesDescription and Remedy Description and Remedy Code027-744 Code Fault CodesDescription and Remedy Description and Remedy Code033-735 Code Fault CodesDescription and Remedy Description and Remedy Code034-734 Code Fault CodesDescription and Remedy Description and Remedy Code036-500 Code Fault CodesDescription and Remedy Description and Remedy Code116-220 Message Screen MessagesCode Description and Remedy3.The serial number will be displayed Xerox Welcome CenterMessage Description and RemedySpecifications – page Emulation Parameters – page SpecificationsMachine Specifications 16 AppendixDocument Feeder First Copy Out TimeWarm-upTime Document GlassTrays 3 & 4 High Capacity Tandem Tray Paper SupplyTray 1, Tray 2, and Trays 3 & 4 Two Tray Module Tray 5 BypassLeft Side Tray Paper OutputEnvelope Tray Center TrayFrequency Electrical SpecificationsPower Consumption Office Finisher LXLong Page Scan Feature Specifications for the Fax ServiceResolution Capability Resolution ConversionItem Emulation ParametersPCL Emulation ParameterValue Default FontParameter ItemValue Symbol SetParameter ItemItem No Machine Software UpgradePDF Direct Printing ParameterXerox Extensible Interface Platform XEIP At your workstation Configuring XEIPXerox Extensible Interface Platform XEIP 16 Appendix Numerics 17 IndexPage Page Page Page Page Page Page