Xerox 5222 Scan to Mailbox Setup, Scan to E-mailTroubleshooting, Symptom, Possible Cause, Install

10 Scanner Environment Settings

Scan to E-mail Troubleshooting

For internal corporate mail servers, substitute the word "Corporate" for "ISP" in the following troubleshooting table.

Symptom	Possible Cause	Resolution/Validation
SMTP error at	Incorrect Mail Server of Host	Validate that the correct ISP mail server name has
multifunction	Name	been entered in the SMTP Host Name field.
machine
	Incorrect settings in Microsoft	Verify that you can access the ISP mail server
	Outlook Express	from within Microsoft Outlook Express and that all
		settings are correct.
	Incorrect multifunction machine	Verify that the machine is using the correct e-mail
	e-mail address entered	address in the From: field. The E-mail address
		must match what the ISP’s mail server is
		expecting.

ISP requires SMTP authentication to their e-mail server

Check with your ISP to determine if this is a requirement. If so, enable SMTP authentication for the multifunction machine via CentreWare Internet Services.

ISP does not allow e-mail on the standard port number 25

Check with your ISP to determine if this is a problem. Ask if they can accept e-mail on another port number. If so, change the SMTP port number for the multifunction machine via CentreWare Internet Services.

ISP requires login to the e-mail account via Microsoft Outlook Express before allowing e-mail to be sent

Check with your ISP to determine if this is a requirement. If so, log in to the Microsoft Outlook Express account, and then try sending the e-mail. If this is successful, you can set Outlook Express to check e-mail every 5 or 10 minutes for the multifunction machine’s e-mail account.

Scan to Mailbox Setup

This feature allows documents to be stored in a mailbox (public or private) for future processing.

Prerequisites for Scan to Mailbox Setup

Confirm that an existing operational network utilizing TCP/IP is available.

Target Computers

• Windows 2000/Windows XP/Windows Server 2003/Windows Vista

Data to Set Up Scan to	Install	Comments
Mailbox	Requirement
Mailboxes are created on	Required	For additional information, refer to Setup on page
the machine		122.
Scan Driver is installed	Optional	This utility can be installed from the CD-ROM to
		view/print scanned documents.

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