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Troubleshooting
Specs
Install
Error codes
Password
Faults
Delayed Print
Login
System Administrator Settings
Maintenance
Page 274
Image 274
9
E-mail
Environment Settings
274
Page 273
Page 275
Page 274
Image 274
Page 273
Page 275
Contents
System Administration UserGuideGuide
Products Subject To Ordinary Export Regulations
Products Subject To Supplementary Export Regulations
Table of Contents
Setups
Machine Status
Connectivity & Network Setup Port Settings
CentreWare Internet Services 147
Printer Environment Settings 225
Unix TCP/IP
Mail Environment Settings 267
Scanner Environment Settings 275
Server Fax 293
Authentication and Account Administration 307
Internet Fax 287
Security Encryption/Digital Signature 297
Problem Solving 341
Appendix 421
Index 435
Page
Xerox Welcome Center
Serial Number
Orientation
Language Displayed on the Touch Screen
Conventions
Long Edge Feed LEF
Text in Angle Brackets
Text in Square Brackets
Italic Typeface
Related Information Sources
Preparing Paper for Loading
Loading Paper
Trays 1 & 2/Two Tray Module Trays 3
High Capacity Tandem Tray Trays 3
Bypass Tray Tray
High Capacity Feeder Tray
Loading Paper
Auto Tray Switching
Envelope Tray
Supported Paper Sizes
Storing and Handling Paper
Supported Paper Sizes and Types
Paper Trays Standard Sizes
Available blank Not available
Output Trays/Duplex Module Standard Sizes
Tray Module Finisher
Output Trays/Duplex Module Non-standard Sizes
Supported Paper Types
Paper Trays Non-standard Sizes
Paper Trays
Paper Type Weight g/m2
Output Trays/Duplex Module
Tray Finisher LX Module
Ordering Supplies
Cleaning the Machine
Control Panel and Touch Screen
Document Glass and Document Feeder Glass
Replacing the Drum Cartridge
Document Feeder Rollers
Removing the Old Drum Cartridge
Inserting the New Drum Cartridge
Maintenance
Replacing the Toner Cartridge
Removing the Old Toner Cartridge
Loading Staples in the Integrated Office Finisher Optional
Inserting the New Toner Cartridge
Loading Staples in the Office Finisher LX Optional
Orange Lever
Emptying the Hole Punch Waste Container Optional
Maintenance
Job Status
Job Status
Pop-up Menu
Active Jobs
Job Screen
Completed Jobs
Show Children Jobs
Secure Print Jobs & More
Job Attributes
Job History Report
Go to
Charge Print
Refresh
Document List
Select All
Private Charge Print
Secure Print
Print
Sample Set
Document/Type
Delayed Print
Public Mailbox
Stored Date
Undelivered Faxes
Resend Fax Screen
Address Book
Starting Rate
Machine Status
Machine Information
General Information
Paper Tray Status
PCL Emulation
Print Mode
Setup
Off-line
Overwrite Hard Disk
Password
Print Reports
Job Status/Activity Report
Copy Reports
Printer Reports
Scan Reports
Job Template List
Fax Reports
Reports
Fax Comments List
Job Counter Report
Mailbox List
Auditron Reports
Automatically Printed Reports/Lists
Supplies
Faults
Fax Receiving Mode
Manual Receive
Billing Information
Billing Information
User Account Billing Information
Setup
System Settings
Tools
Authentication/Security Settings
Accounting
Machine Status
Setting Procedure
Enter the System Administration Mode
Configure a Feature
Exit the System Administration Mode
Common Service Settings
System Settings
Main Menu on the Tools Screen
Machine Clock/Timers
Audio Tones
Screen/Button Settings
Auto Display of Login Screen
Service Screen Default
Service Screen After Auto Clear
All Services
Custom Paper Name / Color
Paper Tray Settings
Paper Tray Attributes on Setup Screen
Paper Tray Attributes
Paper Tray Attributes During Loading
Tray 5 Bypass Paper Size Defaults
Auto Tray Switching Control
Paper Tray Priority
Image Quality
Reports
Job History Report
Recipient on Activity Report
Maintenance
Sided Report
Initialize Hard Disk
Delete All Data
Finisher Adjustment
Software Options
Watermark
Other Settings
Paper Size Settings
Odd Page 2 Sided
Document Glass Document Feeder Size Width Length
Setups
Tray 1
Tray 6 HCF Size Width Length
Millimeters/Inches
Tray 1 Configuration
Service Rep. Restricted Operation
Keyboard Input Restriction
Copy Service Settings
Copy Tab
Copy Defaults
Image Rotation
Edge Erase Left & Right Edges
Image Shift Side
Image Rotation Direction
Annotations Date Stamp
Annotations Stored Comment
Annotations Comment Position
Annotations Apply Date Stamp To
Copy Control
Original Size Defaults
Port Settings
Connectivity & Network Setup
Reduce/Enlarge Presets
Preset 1 to
Bonjour
NetWare
EtherTalk
Port
Protocol Settings
Machine’s E-mail Address/Host Name
Proxy Server Settings
Outgoing/Incoming E-mail Settings
Authentication System Setup
Remote Authentication Server Settings
Smtp Server Settings
Domain Filtering
SMB Server Settings
Security Settings
Kerberos Server Settings
SSL/TLS Settings
Mime Settings
IPSec Settings
Ieee 802.1x Settings
Mail Receive Protocol
Print Service Settings
Output Destination for E-mail
Receiving Buffer USB
Allocate Memory
PostScript Memory
Receiving Buffer LPD
Receiving Buffer IPP
Receiving Buffer NetWare
Receiving Buffer SMB
Receiving Buffer EtherTalk
Substitute Tray
Receiving Buffer Port
Print Area
Paper Type Mismatch
Banner Sheet Tray
Print User ID
Banner Sheet
PostScript Paper Supply
Scan Defaults
Scan Service Settings
File Format
Edge Erase
Scan to PC Defaults
Resolution
Mail Subject
Output Size Defaults
Output Size 1 to
Tiff Format
Image Transfer Screen
Screen Defaults
Fax Service Settings
Fax Defaults
Delivery Receipts/Read Receipts
Delay Start Specific Time
Confirmation Options
Transmission Header Text
Fax Control
Sender ID
Manual Send/Receive Default
Fax Receiving Mode
Save Undelivered Faxes
Pages Up On Receipt
Mailbox Selector Setup
Tray for Printing Incoming Faxes
Sided Printing
Mailbox Receive Display Priority 1 to
Output Destination Setup
Fax Received Options
Direct Fax
Local Terminal Information
Internet Fax Control
Incoming Internet Fax Print Options
Broadcast Starting Rate
Delivery Confirmation Method
Internet Fax Output Destination
Mail/Internet Fax Service Settings
Mail Control
Print Delivery Confirmation E-mail
Mail Sending When Search Failed
Read Receipts
Max number of pages per Split Send
Mailbox/Stored Document Settings
Mailbox Service Settings
Job Flow Service Settings
Stored Document Settings
Job Flow Sheet List Default
Setup
Pool Server Login Method
Create Mailbox
Link Job Flow Sheet to Mailbox Screen
Stored Programming
Registering Operations with a Job Number
Create Job Flow Sheet
Mailbox Link Job Flow Sheet to Mailbox Screen
Create Job Flow Sheet Screen
Create Job Flow Sheet Keyword
Add Address Book Entry
With Fax selected Description Default
Description Default
With Internet Fax selected Description Default
With E-mail selected Description
TIFF-S
Create Fax Group Recipients
With Server selected Description
Add Fax Comment
Accounting
Paper Tray Attributes
User Name
Create/View User Accounts
User ID
Passcode
View Accounts
Reset Total Impressions
Reset User Account
Account Limit
Reset User Accounts
System Administrator’s Meter Copy Jobs
Accounting Type
Fax Billing Data
Accounting Login Screen Settings
Charge Rate per Unit
System Administrator Settings
Authentication/Security Settings
Auto Reset of User Billing Information
Copy Activity Report
System Administrator’s Login ID
Authentication
System Administrator’s Passcode
Device Access
Login Type
Access Control
Service Access
Create Authorization Groups
Reset User Accounts
Create/View User Accounts
User Details Setup
Charge / Private Print Settings
System Administrator Maximum Login Attempts
Passcode Policy
Job Status Default
Allow User to Disable Active Settings
Receive Control
Completed Jobs View
Access To
Active Jobs View
Number of Overwrites
Scheduled Image Overwrite
CentreWare Internet Services
Information Checklist
Installation Procedure
CentreWare Internet Services Environments
CentreWare Internet Services Installation
Network Communication Setup
When IPv4 Mode or Dual Stack is selected in step
When IPv6 Mode or Dual Stack is selected in step
Test Access
Header Panel
Selecting Transport Protocols
Screen Layout
Logo Panel
Category Name Services
Services
Main Panel
Services
General
Default User ID and Passcode
Status
Trays
Consumables
Consumables
Output Destination
SMart Kits
Job History List
Jobs
Active Jobs
Job History
Host Interface
Job History Group Parent Jobs
Count
Time Completed
Print
Error History
Job Submission
Sample Set
Delayed Print
Delivery Immediate Print
User ID
Job Templates
Scan
Templates
New Distribution Template
Distribution
File Edit Protocol
Login Name
Fields Default Value Optional Add
Host Name/IP Address & Port
Advanced Lighten/Darken
Settings Background
Resolution
Suppression
Reduce
Adjustment Orientation Original Size
Layout Original
Enlarge Output Size
Mailbox icons
Mailbox
Mailbox Number
Number of Documents in this Mailbox
Mailbox Document List
Edit
Destination Quantity
Print Paper Supply
Output
Sided Printing
Edit Mailbox
Job Flow Sheets
Mailbox Setup
Job Flow Sheets List
Job Flow Sheets Common Attributes
Print
Send as Fax
Send as Internet Fax
Send as E-mail
FTP Transfer
SMB Transfer
Properties
Shared Name
Configuration Overview Connectivity and Printing
Properties Features
Feature Setting items
Services
Configuration Overview Services
Mappings on
Machine Model
Administrator’s E-mail Address
General Setup Configuration
Serial Number
Saver Settings
General Setup Paper Settings Paper Type
Power Time to Low Power Mode Saver/Energy
Time to Sleep Mode
Login Details from Device
General Setup Memory
Settings Auto Refresh Interval
Port
Hide Feature Details
General Setup Cloning
View Feature Details
Install Clone File
Supplies Data Sent Alerts
General Setup Alert Notification
Billing Meter Read Alerts
Billing Billing Information Counters
Registration
General Setup SMart
ESolutions
Meter Assistant
Internet Services
Connectivity Port Settings
Mail Notification Service
Send E-mail
Protocols EtherTalk
Connectivity Physical Ethernet Connections
NetWare
Connectivity Protocols NetWare
SLP
Connectivity Protocols
TCP/IP
Connectivity Protocols TCP/IP
DHCP/DDNS
Connectivity Protocol Snmp Configuration
Connectivity Protocols Snmp Configuration
Ssdp
Microsoft Networking
Connectivity Protocols Microsoft Networking
Connectivity Protocols Smtp Server
Ldap
Connectivity Protocols Ldap
POP3 Setup
Connectivity Protocols Ldap
Connectivity Protocols Http
Proxy Server
WebDAV
Connectivity Protocols
UPnP Discovery
Bonjour
Services Printing Print Mode
Language Emulations
Services Printing Language Emulation
PCL
Services Printing Language Emulation
199
Services Mail
Defaults
Public Address Book
Services Mail Default
Defaults
Internet Fax
Public Address Book
Services Internet Fax Default
Fax Settings
Fax
Fax Repository Setup
Services Fax
Fax Received Options
Services Network General Scanning
File Repository Setup
Validation Servers
Services Network File Repository Setup Scanning
Default Template
Scan Template Management
Services Network Advanced Scanning
Scan to Home
Manual Upgrade
Services Scan to Home
Software Upgrades
Xerox Services Xerox Communication Server
Custom Services
Services Xerox Services
Custom Validation Options Services
Accounting Xerox Standard Manage Accounting
Accounting
Accounting Xerox Standard
Group Accounts
Accounting Xerox Standard
Report and Reset
Accounting
Verify User Details
Configuration Accounting Type
Authentication Required
Verify User Details for Printer/Direct Fax Jobs
Authentication Configuration
Device Default State Configuration
Configuration
Accounting Accounting Login Screen Settings
Security Authentication
Configuration Authentication Configuration
Failed Access Log
Security Authentication Authentication Configuration
Setup
Remote Login User ID
Remote Authentication System
Security Create Create Authorization Groups
Authorization Setup
Groups
Servers
Security Remote SMB Server Authentication
Xerox Secure Access Settings
IP Filtering
Machine Digital
Security IP Filtering
Audit Log
Certificate
Shared Key
IKE Authentication Method
Security IP Sec
Verify Shared Key
Security Certificate Certificate Order Management
Display the list
Login Name Device Name
Enable Ieee
Authentication Method
Retype Password
Administrator
Security Settings
Job Status Completed Jobs View Default
Settings Administrator’s Login ID
Support
Software Upgrades
System Administrator
Xerox Support
Configuring an IP Address via Dhcp
Quick Network Setup Dhcp
Prerequisites for Quick Network Setup Using TCP/IP
Procedure for Quick Network Setup Using TCP/IP
Quick Network Setup Static IP
Windows TCP/IP
NetWare
Information Checklist
NetWare Environments
Target computers
NetWare Installation
Installation Procedure
IPX/SPX frame types
Computer Setup
Network Communication Setup
NetWare Setup
Test Print
Computer Setup
NetWare Setup
Test Print
Unix TCP/IP
Unix TCP/IP Environments
Unix TCP/IP Installation
Interface
234
Print language/mode/logical printer
Workstation Setup
Printer Name Print Language/Mode/Logical Printer
Solaris
SunOS
IP address tab PrinterName
Using the Command Window TTY Method
HP-UX
Using the System Administrator Manager SAM GUI Method
Printing
Solaris/HP-UX
Job number
Print lpr
Parameter
Delete lprm
Printer Status
+interval
Examples
Selecting a paper tray
Option
Function
Parameter Description
Selecting a paper type
Selecting a paper output tray
Specifying double-sided printing
Specifying paper size and double-sided printing
Specifying collation
Specifying stapling
Specifying the print mode
Printing
EtherTalk
EtherTalk Environments
EtherTalk Installation
Workstation Setup
Microsoft Networking
SMB Environments
SMB Installation
Connection Protocol
Install the print driver on the computer
254
TCP/IP LPD or Port9100
TCP/IP LPD or Port9100 Installation
TCP/IP LPD or Port9100 Environments
257
258
USB Port
USB Port Communication Setup
USB Port Installation
USB Port Communication Setup
USB Port Environment
Auto Eject Time Adobe Communication Protocol
IPP Internet Printing Protocol
IPP Environment
IPP Installation
264
Computer Setup
Test Print
Printer Environment Settings 266
Scan to E-mail Mail Print Mail Notification Service
Mail Overview
Notify Job End by E-mail
Mail Environments
Mail Installation
Correspondent Specifications
System Requirements
270
Mail Setting Setup
Test Mail
Scan to E-mail
273
Mail Environment Settings 274
Scanning Overview
Scanning with the machine
Data to Set Up E-mail Install Comments Requirement
Scan to E-mail Setup
Prerequisites for Scan to E-mail Setup
Scanning Process
Procedure for Scan to E-mail Setup
Prerequisites for Scan to Mailbox Setup
Scan to Mailbox Setup
Scan to E-mail Troubleshooting
Symptom Possible Cause Resolution/Validation
Data to Set Up Scan to Install Comments Mailbox Requirement
Network Scanning Setup
Prerequisites for Network Scanning Setup
Scan to Home Setup
Procedure for Network Scanning Setup
Procedures for Scan to Home Setup
Prerequisites for Scan to Home Setup
At Your Workstation
Prerequisites for Scan to PC Setup FTP
Scan to PC Setup FTP
Data to Set Up Scan to PC Install Comments
Procedure for Scan to PC Setup FTP
Scan to PC Setup SMB
Prerequisites for Scan to PC Setup SMB
Job Flow Service Setup
Procedure for Scan to PC Setup SMB
286
Internet Fax
Internet Fax Overview
Internet Fax Installation
Internet Fax Environments
Test Internet Fax
290
Test Internet Fax
292
Server Fax Overview
Server Fax Environments
Fax Server Installation and Configuration
Server Fax Installation
Fax Server Installation and Configuration
Test Server Fax Transmission
Machine Configuration
Test Server Fax Transmission
Types of Encryption/Digital Signature Services Available
Security Encryption/Digital Signature
Configuration on the Machine
Configuration of Https SSL/TLS Communication Encryption
Installation Overview
Mail Encryption/Digital Signature
Configuring Certificates with CentreWare Internet Services
Configuration on a Computer
Configuration of E-mail Encryption/Digital Signature
Page
No settings are required on a recipient computer
Supported E-mail Applications
304
Configuration of IPsec
To enable IPsec
306
Overview of Authentication
Users Controlled by Authentication
Authenticated Users with Account Administrator Privileges
Types of Authentication
Authenticated Users with System Administrator Privileges
Unauthenticated Users
Local Access
Functions Controlled by Authentication
Xerox Secure Access
Remote Access
Authentication for Job Flow Sheets and Mailboxes
CentreWare Internet Services
Generally Shared Job Flow Sheet
System Administrator Shared Job Flow Sheet
Job Flow Sheet Types
Mailbox Job Flow Sheet
Created using Create Mailbox on the Setup screen
When the Authentication Feature is Not Enabled
Created using Create Job Flow Sheet on the Setup screen
When the Authentication Feature is Enabled
System Administrator Shared Mailbox
Authenticated Users Job Flow Operations
System Administrator Job Flow Operations
Types of Mailboxes
Personal Mailbox
General Users System Administrator Mailbox
Operations
Generally
Personal
Owner Other
Authenticated Users Mailbox Operations
System Administrator Mailbox Operations
Job Flow
Linking Job Flow Sheets to Mailboxes
General Users
Job Flow Shared by
Mailbox System Administrator Job Flow
Owner Other Trator
Types of Account Administration
Overview of Account Administration
Management Features and Services
Per Account
Restricted Use
Account
Accounting
Limit *2
Jobs that Can be Managed for Each Service
Service Accounting
Corresponding Restrictions on Use Per-user
Manageable
Account User Jobs
Document Manageable Items
Information
Document
Account Services Information
Scan
Xerox Standard Accounting
Installation Checklist
Enabling Xerox Standard Accounting from Internet Services
Overview
Maximum Usage Limits and Resetting Individual Usage Limits
Creating a User Account and Setting Usage Limits
Creating a Group Account
To Reset User Limits
Using XSA at the machine
Resetting Usage Data
At the Machine
Enabling XSA in your Print Drivers
Printing a Usage Report
To make a Back-up file
To Restore Settings or Clone Settings to another Machine
802.1x Authentication
Configuring 802.1x with CentreWare Internet Services
Local Machine Authentication Setup
Preparations
Remote Authentication Setup
Configuring Remote Authentication for Kerberos Solaris
Configuring Remote Authentication for Kerberos Windows
Configuring Remote Authentication for SMB
Configuring Remote Authentication for Ldap
Network Authentication Setup
Enabling Network Authentication
336
Information Checklist
Xerox Secure Access Setup
Secure Access and Accounting
Enabling the Accounting Option in Workstation Print Drivers
Enabling Specific Xerox Secure Access Settings
Adding the Secure Access to the Server
Using Secure Access
Authentication and Account Administration 340
Problem Solving
Fault Clearance Procedure
Paper Jams
343
344
Green Lever A1
Paper Jams in Cover a
Green Lever A2
Paper Jams in Cover B
Paper Jams in Cover C
Paper Jams in Cover E
Paper Jams in the High Capacity Tandem Tray Optional
Tray
Paper Jams in the High Capacity Feeder Optional
Paper Jams in Tray 5 Bypass
Paper Jams in the Duplex Module Cover D Optional
At the Exit of Tray
Under the Top Cover of Tray
Integrated Office Finisher Top Cover
Paper Jams in the Integrated Office Finisher Optional
Paper Jams in the Office Finisher LX Optional
Office Finisher LX Top Cover
Office Finisher LX Transport Cover F
Document Jams
Stapler Faults
Staple Jams in the Integrated Office Finisher Optional
Staple Jams in the Office Finisher LX Optional
Lever R1
357
Common Problems
Symptom Recommendation
Symptom Recommendation
360
Symptom Recommendation
Problem Solving Procedure
Network-related Problems
Troubleshooting
When the document cannot be deleted from the printer window
When printing fails Cause Confirmation Method Action
Cause Confirmation Method Action
Client settings
Other Problem Action
Machine settings
When the machine is switched off
Printing using an SMB environment
When printing
Authentication using SMB
When printing fails
Netware
Cause Confirmation Method Action
When there is no notification of error
Unix
Confirmation Method
370
TCP/IP
This section explains the restrictions for TCP/IP
Problem Cause Action
EtherTalk
Zone Name
Bonjour
Name Change Rules
Bonjour operating environment
CentreWare Internet Services
Problem Confirmation Method Action
Scanning Services
Using Tiff files
When retrieving a document from a mailbox
When polling from another fax machine
Network access in an SMB environment
Mail Services
Internet/Intranet Connection
When you cannot connect to a web server
Problem Action
Internet/Intranet connections
IPv6 Addresses
Authentication
Connection to External Applications Custom Services
Scanning
Fault Codes
Code Description and Remedy
Code Description and Remedy
384
Code Description and Remedy
386
Code Description and Remedy
388
Code Description and Remedy
390
Code Description and Remedy
392
Code Description and Remedy
394
Code Description and Remedy
396
Code Description and Remedy
398
Code Description and Remedy
400
Code Description and Remedy
402
Code Description and Remedy
404
Code Description and Remedy
406
Code Description and Remedy
408
Code Description and Remedy
410
Code Description and Remedy
412
Code Description and Remedy
414
Code Description and Remedy
416
Code Description and Remedy
418
Screen Messages
Message Description and Remedy
420
Specifications
Machine Specifications
Document Glass
First Copy Out Time
Warm-up Time
Document Feeder
Paper Supply
Center Tray
Paper Output
Envelope Tray
Left Side Tray
Office Finisher LX
Electrical Specifications
Power Consumption
Frequency
Specifications for the Fax Service
PCL Emulation
Emulation Parameters
Parameter Value
428
429
Prepare for the Upgrade
Machine Software Upgrade
Parameter Item No Value
Xerox Extensible Interface Platform Xeip
Configuring Xeip
433
Appendix 434
Index
Numerics
436
437
438
439
440
441
442
443
444
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