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| Fault Codes |
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| Code | Description and Remedy |
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| The machine did not have a server certificate/secret key when it was powered | |
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| on, and thus could not enable the SSL server required for Xerox Secure Access |
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| authentication. Generate a server certificate or disable the Xerox Secure |
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| Access feature. |
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| Your computer is not permitted to log in to the SMB server. Check the properties | |
| settings of your user account to see if your computer has access permission to | |
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| the SMB server. |
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| Connection to the Xerox Secure Access server has timed out. Try the | |
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| authentication process again. |
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| One of the following problems has occurred. | |
| If the error occurred during SMB authentication: | |
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| • The user ID or passcode you entered was not correct, and thus the |
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| authentication failed. |
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| • The time setting of the SMB server and that of the machine do not match |
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| (Windows Server 2003 only). |
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| If the error occurred during SMB file transfer using Scan to PC: |
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| • The user ID or passcode you entered was not correct, and thus the login to |
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| the SMB server failed. |
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| • The time setting of the SMB server and that of the machine do not match |
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| (Windows Server 2003 only). |
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| • The user is not permitted to use Windows Sharing (Mac OS X 10.4 only). |
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| Take one of the following actions. |
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| • Check with the System Administrator for the correct user ID and passcode. |
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| • Make sure to match the time setting of the SMB server and that of the |
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| machine (Windows Server 2003 only). |
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| • Check if you are permitted to use Windows Sharing (Mac OS X 10.4 only). |
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| The authentication with the Xerox Secure Access server was not successful due | |
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| to a communication error, machine internal error, or code error. Try the |
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| authentication process again. |
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| The Xerox Secure Access server did not recognize the user ID or password you | |
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| entered. Enter the correct user ID and password and try again. |
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| A parameter in the template is invalid. Check the parameters specified in the | |
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| template. |
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| A network error occurred. The probable cause are as follows: | |
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| 1) The DNS server is not registered on the machine, but the server is specified |
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| in the job template with the domain name. |
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| 2) The protocol (SMB, FTP, etc.) specified in the job template is not enabled on |
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| the machine. |
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| The partition for job templates is full in the HDD, or the HDD is defective. Wait | |
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| for a while, and try again. Contact the Xerox Welcome Center if the problem |
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| persists. |
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| A scanning error occurred. The machine is now polling job templates. Wait for a | |
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| while, and try again. |
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| An internal error occurred. Wait for a while, and try again. Contact the Xerox | |
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| Welcome Center if the problem persists. |
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| A scanning error occurred. Check if the Custom Services settings are correct. | |
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| During the Custom Services scanning process, another Custom Services scan | |
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| job was requested. Wait for a while, and try again. |
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