Symptom Recommendation | Xerox 5222 instruction

		Common Problems

	Symptom	Recommendation


	Misregistration on a double-sided copy of	When printing a name card from Tray 5
	business cards.	(Bypass Tray), the lead edge registration
		may be different between side 1 and side 2
		(maximum 4.4 mm).
		• Adjust the position of the image on the
		output copy paper. Refer to Image Shift in
		the Copy chapter of the User Guide.

	Output does not reflect the selections made	• Select [Save] after each selection on the
	on the touch screen.	touch screen, if available.

	The finisher does not stack output correctly.	• Check that the paper tray guides are
		locked into position against the paper.

	Pages in the set are not stapled.	• Check that the paper tray guides are
		locked into position against the paper.

	Paper delivered to an output tray is not	• Flip over the paper stack in the paper tray,
	properly stacked up.	or rotate it head to toe.

	Paper curls.	• Check that the paper is loaded correctly.
		Load paper in Trays 1, 2, 3 and 4 seam
		side up.
		• Load paper in the High Capacity Tandem
		Tray and bypass tray seam side down.
		• Load custom media in the bypass tray.
		• Refer to Paper and Other Media on
		page 17 for procedures.

	Cannot store a document for secure polling	• Cancel the operation, then repeat the
	due to full memory.	same operation later when additional
		memory is available.

361

Image 361

Xerox 5222 manual Symptom Recommendation

Contents

System Administration UserGuideGuide Products Subject To Supplementary Export Regulations Products Subject To Ordinary Export Regulations Table of Contents Machine Status Setups Connectivity & Network Setup Port Settings CentreWare Internet Services 147 Unix TCP/IP Printer Environment Settings 225 Scanner Environment Settings 275 Mail Environment Settings 267 Internet Fax 287 Authentication and Account Administration 307Server Fax 293 Security Encryption/Digital Signature 297 Problem Solving 341 Index 435 Appendix 421Page Serial Number Xerox Welcome Center Conventions Language Displayed on the Touch ScreenOrientation Long Edge Feed LEF Text in Angle Brackets Text in Square BracketsItalic Typeface Related Information Sources Preparing Paper for Loading Loading PaperTrays 1 & 2/Two Tray Module Trays 3 High Capacity Tandem Tray Trays 3 Bypass Tray Tray High Capacity Feeder Tray Loading Paper Envelope Tray Auto Tray Switching Supported Paper Sizes and Types Storing and Handling PaperSupported Paper Sizes Paper Trays Standard Sizes Available blank Not available Tray Module Finisher Output Trays/Duplex Module Standard Sizes Paper Trays Non-standard Sizes Supported Paper TypesOutput Trays/Duplex Module Non-standard Sizes Paper Trays Paper Type Weight g/m2 Tray Finisher LX Module Output Trays/Duplex Module Ordering Supplies Cleaning the MachineControl Panel and Touch Screen Document Glass and Document Feeder Glass Replacing the Drum CartridgeDocument Feeder Rollers Inserting the New Drum Cartridge Removing the Old Drum Cartridge Maintenance Removing the Old Toner Cartridge Replacing the Toner Cartridge Inserting the New Toner Cartridge Loading Staples in the Integrated Office Finisher Optional Loading Staples in the Office Finisher LX Optional Orange Lever Emptying the Hole Punch Waste Container Optional Maintenance Job Status Job Status Pop-up Menu Active JobsJob Screen Completed Jobs Job Attributes Secure Print Jobs & MoreShow Children Jobs Job History Report Refresh Charge PrintGo to Document List Secure Print Private Charge PrintSelect All Print Sample Set Public Mailbox Delayed PrintDocument/Type Stored Date Resend Fax Screen Undelivered Faxes Starting Rate Address Book Machine Information Machine Status Paper Tray Status General Information Setup Print ModePCL Emulation Off-line Overwrite Hard Disk PasswordPrint Reports Copy Reports Job Status/Activity Report Scan Reports Printer Reports Reports Fax ReportsJob Template List Fax Comments List Job Counter Report Mailbox ListAuditron Reports Automatically Printed Reports/Lists Fax Receiving Mode FaultsSupplies Manual Receive Billing Information Billing InformationUser Account Billing Information Setup System SettingsTools Accounting Authentication/Security Settings Machine Status Enter the System Administration Mode Setting Procedure Exit the System Administration Mode Configure a Feature Common Service Settings System SettingsMain Menu on the Tools Screen Machine Clock/Timers Audio Tones Screen/Button Settings Service Screen After Auto Clear Service Screen DefaultAuto Display of Login Screen All Services Paper Tray Attributes on Setup Screen Paper Tray SettingsCustom Paper Name / Color Paper Tray Attributes Auto Tray Switching Control Tray 5 Bypass Paper Size DefaultsPaper Tray Attributes During Loading Paper Tray Priority Reports Image Quality Job History Report Sided Report MaintenanceRecipient on Activity Report Initialize Hard Disk Delete All Data Finisher AdjustmentSoftware Options Watermark Other Settings Odd Page 2 Sided Paper Size Settings Document Glass Document Feeder Size Width Length Setups Tray 1 Tray 6 HCF Size Width Length Service Rep. Restricted Operation Tray 1 ConfigurationMillimeters/Inches Keyboard Input Restriction Copy Tab Copy Service Settings Copy Defaults Image Shift Side Edge Erase Left & Right EdgesImage Rotation Image Rotation Direction Annotations Comment Position Annotations Stored CommentAnnotations Date Stamp Annotations Apply Date Stamp To Copy Control Original Size Defaults Reduce/Enlarge Presets Connectivity & Network SetupPort Settings Preset 1 to EtherTalk NetWareBonjour Port Protocol Settings Machine’s E-mail Address/Host Name Proxy Server Settings Outgoing/Incoming E-mail Settings Smtp Server Settings Remote Authentication Server SettingsAuthentication System Setup Domain Filtering Kerberos Server Settings Security SettingsSMB Server Settings SSL/TLS Settings Mime Settings Ieee 802.1x Settings IPSec Settings Mail Receive Protocol Print Service SettingsOutput Destination for E-mail PostScript Memory Allocate MemoryReceiving Buffer USB Receiving Buffer LPD Receiving Buffer SMB Receiving Buffer NetWareReceiving Buffer IPP Receiving Buffer EtherTalk Print Area Receiving Buffer PortSubstitute Tray Paper Type Mismatch Banner Sheet Print User IDBanner Sheet Tray PostScript Paper Supply Scan Defaults Scan Service SettingsFile Format Resolution Scan to PC DefaultsEdge Erase Mail Subject Output Size 1 to Output Size Defaults Image Transfer Screen Tiff Format Screen Defaults Fax Service SettingsFax Defaults Confirmation Options Delay Start Specific TimeDelivery Receipts/Read Receipts Transmission Header Text Fax Control Fax Receiving Mode Manual Send/Receive DefaultSender ID Save Undelivered Faxes Tray for Printing Incoming Faxes Mailbox Selector SetupPages Up On Receipt Sided Printing Fax Received Options Output Destination SetupMailbox Receive Display Priority 1 to Direct Fax Local Terminal Information Internet Fax Control Delivery Confirmation Method Broadcast Starting RateIncoming Internet Fax Print Options Internet Fax Output Destination Mail Control Mail/Internet Fax Service Settings Read Receipts Mail Sending When Search FailedPrint Delivery Confirmation E-mail Max number of pages per Split Send Mailbox Service Settings Mailbox/Stored Document Settings Stored Document Settings Job Flow Service Settings Pool Server Login Method SetupJob Flow Sheet List Default Create Mailbox Link Job Flow Sheet to Mailbox Screen Registering Operations with a Job Number Stored Programming Mailbox Link Job Flow Sheet to Mailbox Screen Create Job Flow Sheet Create Job Flow Sheet Screen Add Address Book Entry Create Job Flow Sheet Keyword With Fax selected Description Default With Internet Fax selected Description Default Description Default TIFF-S With E-mail selected Description With Server selected Description Create Fax Group Recipients Add Fax Comment AccountingPaper Tray Attributes User ID Create/View User AccountsUser Name Passcode Reset User Account Reset Total ImpressionsView Accounts Account Limit Reset User Accounts Accounting Type System Administrator’s Meter Copy Jobs Fax Billing Data Accounting Login Screen SettingsCharge Rate per Unit Auto Reset of User Billing Information Authentication/Security SettingsSystem Administrator Settings Copy Activity Report System Administrator’s Login ID AuthenticationSystem Administrator’s Passcode Access Control Login TypeDevice Access Service Access Create Authorization Groups Reset User AccountsCreate/View User Accounts User Details Setup Charge / Private Print Settings System Administrator Maximum Login AttemptsPasscode Policy Job Status Default Allow User to Disable Active SettingsReceive Control Active Jobs View Access ToCompleted Jobs View Number of Overwrites Scheduled Image Overwrite Information Checklist CentreWare Internet Services CentreWare Internet Services Installation CentreWare Internet Services EnvironmentsInstallation Procedure Network Communication Setup When IPv6 Mode or Dual Stack is selected in step When IPv4 Mode or Dual Stack is selected in step Test Access Screen Layout Selecting Transport ProtocolsHeader Panel Logo Panel Category Name Services ServicesMain Panel Services Status Default User ID and PasscodeGeneral Trays Output Destination ConsumablesConsumables SMart Kits Active Jobs JobsJob History List Job History Count Job History Group Parent JobsHost Interface Time Completed Print Error HistoryJob Submission Delivery Immediate Print Delayed PrintSample Set User ID Job Templates ScanTemplates Distribution New Distribution Template Fields Default Value Optional Add Login NameFile Edit Protocol Host Name/IP Address & Port Resolution Settings BackgroundAdvanced Lighten/Darken Suppression Layout Original Adjustment Orientation Original SizeReduce Enlarge Output Size Mailbox icons MailboxMailbox Number Number of Documents in this Mailbox Mailbox Document ListEdit Output Print Paper SupplyDestination Quantity Sided Printing Edit Mailbox Job Flow Sheets Mailbox SetupJob Flow Sheets List Print Job Flow Sheets Common Attributes Send as Internet Fax Send as Fax FTP Transfer Send as E-mail SMB Transfer PropertiesShared Name Feature Setting items Properties FeaturesConfiguration Overview Connectivity and Printing Services Mappings on Configuration Overview Services General Setup Configuration Administrator’s E-mail AddressMachine Model Serial Number Power Time to Low Power Mode Saver/Energy General Setup Paper Settings Paper TypeSaver Settings Time to Sleep Mode Settings Auto Refresh Interval General Setup MemoryLogin Details from Device Port View Feature Details General Setup CloningHide Feature Details Install Clone File Billing Meter Read Alerts General Setup Alert NotificationSupplies Data Sent Alerts Billing Billing Information Counters ESolutions General Setup SMartRegistration Meter Assistant Mail Notification Service Connectivity Port SettingsInternet Services Send E-mail Protocols EtherTalk Connectivity Physical Ethernet ConnectionsNetWare SLP Connectivity Protocols NetWare TCP/IP Connectivity Protocols DHCP/DDNS Connectivity Protocols TCP/IP Connectivity Protocol Snmp Configuration Connectivity Protocols Snmp Configuration Microsoft Networking Ssdp Connectivity Protocols Microsoft Networking Ldap Connectivity Protocols Smtp Server Connectivity Protocols Ldap Connectivity Protocols Ldap POP3 Setup Proxy Server Connectivity Protocols Http UPnP Discovery Connectivity ProtocolsWebDAV Bonjour Language Emulations Services Printing Print Mode PCL Services Printing Language Emulation Services Printing Language Emulation 199 Defaults Services Mail Defaults Services Mail DefaultPublic Address Book Internet Fax Fax Settings Services Internet Fax DefaultPublic Address Book Fax Fax Repository Setup Services FaxFax Received Options File Repository Setup Services Network General Scanning Default Template Services Network File Repository Setup ScanningValidation Servers Scan Template Management Scan to Home Services Network Advanced Scanning Software Upgrades Services Scan to HomeManual Upgrade Xerox Services Xerox Communication Server Custom Validation Options Services Services Xerox ServicesCustom Services Accounting Xerox Standard Manage Accounting Accounting Accounting Xerox StandardGroup Accounts Accounting Xerox Standard Report and ResetAccounting Authentication Required Configuration Accounting TypeVerify User Details Verify User Details for Printer/Direct Fax Jobs Device Default State Configuration Authentication Configuration Configuration Accounting Accounting Login Screen Settings Configuration Authentication Configuration Security Authentication Setup Security Authentication Authentication ConfigurationFailed Access Log Remote Login User ID Authorization Setup Security Create Create Authorization GroupsRemote Authentication System Groups Xerox Secure Access Settings Security Remote SMB Server AuthenticationServers IP Filtering Audit Log Security IP FilteringMachine Digital Certificate Security IP Sec IKE Authentication MethodShared Key Verify Shared Key Display the list Security Certificate Certificate Order Management Authentication Method Enable IeeeLogin Name Device Name Retype Password Job Status Completed Jobs View Default Security SettingsAdministrator Settings Administrator’s Login ID System Administrator Software UpgradesSupport Xerox Support Prerequisites for Quick Network Setup Using TCP/IP Quick Network Setup DhcpConfiguring an IP Address via Dhcp Procedure for Quick Network Setup Using TCP/IP Quick Network Setup Static IP Windows TCP/IP NetWare Information ChecklistNetWare Environments Installation Procedure NetWare InstallationTarget computers IPX/SPX frame types NetWare Setup Network Communication SetupComputer Setup Test Print Computer Setup NetWare SetupTest Print Unix TCP/IP Unix TCP/IP Environments Unix TCP/IP InstallationInterface 234 Print language/mode/logical printer Workstation SetupPrinter Name Print Language/Mode/Logical Printer Solaris IP address tab PrinterName SunOS HP-UX Using the Command Window TTY Method Using the System Administrator Manager SAM GUI Method Solaris/HP-UX Printing Print lpr Job number Delete lprm Parameter Printer Status Examples +interval Function OptionSelecting a paper tray Parameter Description Selecting a paper type Selecting a paper output traySpecifying double-sided printing Specifying collation Specifying paper size and double-sided printing Specifying stapling Specifying the print modePrinting EtherTalk Environments EtherTalk Workstation Setup EtherTalk Installation Microsoft Networking SMB Environments SMB InstallationConnection Protocol Install the print driver on the computer 254 TCP/IP LPD or Port9100 TCP/IP LPD or Port9100 Environments TCP/IP LPD or Port9100 Installation 257 258 USB Port USB Port Communication Setup USB Port InstallationUSB Port Communication Setup USB Port Environment Auto Eject Time Adobe Communication Protocol IPP Environment IPP Internet Printing Protocol IPP Installation 264 Test Print Computer Setup Printer Environment Settings 266 Mail Overview Scan to E-mail Mail Print Mail Notification Service Notify Job End by E-mail Correspondent Specifications Mail InstallationMail Environments System Requirements 270 Mail Setting Setup Scan to E-mail Test Mail 273 Mail Environment Settings 274 Scanning with the machine Scanning Overview Prerequisites for Scan to E-mail Setup Scan to E-mail SetupData to Set Up E-mail Install Comments Requirement Scanning Process Procedure for Scan to E-mail Setup Scan to E-mail Troubleshooting Scan to Mailbox SetupPrerequisites for Scan to Mailbox Setup Symptom Possible Cause Resolution/Validation Data to Set Up Scan to Install Comments Mailbox Requirement Prerequisites for Network Scanning Setup Network Scanning Setup Procedure for Network Scanning Setup Scan to Home Setup Procedures for Scan to Home Setup Prerequisites for Scan to Home SetupAt Your Workstation Prerequisites for Scan to PC Setup FTP Scan to PC Setup FTPData to Set Up Scan to PC Install Comments Procedure for Scan to PC Setup FTP Scan to PC Setup SMBPrerequisites for Scan to PC Setup SMB Procedure for Scan to PC Setup SMB Job Flow Service Setup 286 Internet Fax Overview Internet Fax Internet Fax Environments Internet Fax Installation Test Internet Fax 290 Test Internet Fax 292 Server Fax Environments Server Fax Overview Fax Server Installation and Configuration Server Fax InstallationFax Server Installation and Configuration Test Server Fax Transmission Machine Configuration Test Server Fax Transmission Security Encryption/Digital Signature Types of Encryption/Digital Signature Services Available Installation Overview Configuration of Https SSL/TLS Communication EncryptionConfiguration on the Machine Mail Encryption/Digital Signature Configuration on a Computer Configuring Certificates with CentreWare Internet Services Configuration of E-mail Encryption/Digital Signature Page No settings are required on a recipient computer Supported E-mail Applications 304 To enable IPsec Configuration of IPsec 306 Users Controlled by Authentication Overview of Authentication Authenticated Users with System Administrator Privileges Types of AuthenticationAuthenticated Users with Account Administrator Privileges Unauthenticated Users Local Access Functions Controlled by AuthenticationXerox Secure Access Remote Access Authentication for Job Flow Sheets and MailboxesCentreWare Internet Services Job Flow Sheet Types System Administrator Shared Job Flow SheetGenerally Shared Job Flow Sheet Mailbox Job Flow Sheet Created using Create Mailbox on the Setup screen When the Authentication Feature is Not EnabledCreated using Create Job Flow Sheet on the Setup screen When the Authentication Feature is Enabled System Administrator Job Flow Operations Authenticated Users Job Flow OperationsSystem Administrator Shared Mailbox Types of Mailboxes Personal Mailbox General Users System Administrator MailboxOperations Generally PersonalOwner Other System Administrator Mailbox Operations Authenticated Users Mailbox Operations Job Flow Linking Job Flow Sheets to MailboxesGeneral Users Job Flow Shared by Mailbox System Administrator Job FlowOwner Other Trator Types of Account Administration Overview of Account AdministrationManagement Features and Services Account Restricted UsePer Account Accounting Service Accounting Jobs that Can be Managed for Each ServiceLimit *2 Corresponding Restrictions on Use Per-user Document Manageable Items Account User JobsManageable Information Document Scan Account Services Information Enabling Xerox Standard Accounting from Internet Services Installation ChecklistXerox Standard Accounting Overview Maximum Usage Limits and Resetting Individual Usage Limits Creating a User Account and Setting Usage LimitsCreating a Group Account Resetting Usage Data Using XSA at the machineTo Reset User Limits At the Machine Enabling XSA in your Print Drivers Printing a Usage ReportTo make a Back-up file To Restore Settings or Clone Settings to another Machine 802.1x AuthenticationConfiguring 802.1x with CentreWare Internet Services Preparations Local Machine Authentication Setup Remote Authentication Setup Configuring Remote Authentication for Kerberos Solaris Configuring Remote Authentication for Kerberos WindowsConfiguring Remote Authentication for SMB Configuring Remote Authentication for Ldap Enabling Network Authentication Network Authentication Setup 336 Secure Access and Accounting Xerox Secure Access SetupInformation Checklist Enabling the Accounting Option in Workstation Print Drivers Enabling Specific Xerox Secure Access Settings Using Secure Access Adding the Secure Access to the Server Authentication and Account Administration 340 Fault Clearance Procedure Problem Solving Paper Jams 343 344 Green Lever A1 Paper Jams in Cover aGreen Lever A2 Paper Jams in Cover B Paper Jams in Cover E Paper Jams in Cover C Tray Paper Jams in the High Capacity Tandem Tray Optional Paper Jams in the Duplex Module Cover D Optional Paper Jams in Tray 5 BypassPaper Jams in the High Capacity Feeder Optional At the Exit of Tray Under the Top Cover of Tray Paper Jams in the Office Finisher LX Optional Paper Jams in the Integrated Office Finisher OptionalIntegrated Office Finisher Top Cover Office Finisher LX Top Cover Office Finisher LX Transport Cover F Document Jams Stapler Faults Staple Jams in the Integrated Office Finisher Optional Lever R1 Staple Jams in the Office Finisher LX Optional 357 Symptom Recommendation Common Problems Symptom Recommendation 360 Symptom Recommendation Problem Solving Procedure Network-related ProblemsTroubleshooting When the document cannot be deleted from the printer window When printing fails Cause Confirmation Method ActionCause Confirmation Method Action Machine settings Other Problem ActionClient settings When the machine is switched off Printing using an SMB environment When printingAuthentication using SMB Netware When printing fails Cause Confirmation Method Action When there is no notification of error Confirmation Method Unix 370 TCP/IP This section explains the restrictions for TCP/IP EtherTalk Problem Cause Action Name Change Rules BonjourZone Name Bonjour operating environment Problem Confirmation Method Action CentreWare Internet Services Scanning Services When polling from another fax machine When retrieving a document from a mailboxUsing Tiff files Network access in an SMB environment Mail Services Internet/Intranet Connection When you cannot connect to a web server Problem ActionInternet/Intranet connections Connection to External Applications Custom Services AuthenticationIPv6 Addresses Scanning Code Description and Remedy Fault Codes Code Description and Remedy 384 Code Description and Remedy 386 Code Description and Remedy 388 Code Description and Remedy 390 Code Description and Remedy 392 Code Description and Remedy 394 Code Description and Remedy 396 Code Description and Remedy 398 Code Description and Remedy 400 Code Description and Remedy 402 Code Description and Remedy 404 Code Description and Remedy 406 Code Description and Remedy 408 Code Description and Remedy 410 Code Description and Remedy 412 Code Description and Remedy 414 Code Description and Remedy 416 Code Description and Remedy 418 Message Description and Remedy Screen Messages 420 Machine Specifications Specifications Warm-up Time First Copy Out TimeDocument Glass Document Feeder Paper Supply Envelope Tray Paper OutputCenter Tray Left Side Tray Power Consumption Electrical SpecificationsOffice Finisher LX Frequency Specifications for the Fax Service PCL Emulation Emulation ParametersParameter Value 428 429 Prepare for the Upgrade Machine Software UpgradeParameter Item No Value Xerox Extensible Interface Platform Xeip Configuring Xeip 433 Appendix 434 Numerics Index 436 437 438 439 440 441 442 443 444