Xerox 5222 manual CentreWare Internet Services, Problem Confirmation Method Action

Network-related Problems

•If there are multiple machines on the network with the same machine name or host name, a numeral is appended automatically to one of the names so that all names on the network are unique.

•If the machine name or host name is changed, there are restrictions on the number of characters and the type of characters that are valid for name registration. Therefore, it is recommended that the machine name and host name are not changed.

CentreWare Internet Services

This section explains the troubleshooting procedures while using CentreWare Internet Services.

Troubleshooting

The possible causes, confirmation methods, and actions are as follows.

Problem	Confirmation Method	Action
Cannot access CentreWare	Check if the machine is	Switch on the machine.
Internet Services.	switched on.
	Print out the System Settings	Activate the CentreWare
	List to check if CentreWare	Internet Services port.
	Internet Services port is
	activated.
	Check if the Internet address	Check the Internet address. If
	is correctly entered.	Services cannot be
		accessed, enter the IP
		address to make the
		connection.
	Check if the proxy server is	Depending on the proxy
	used.	server, connections may not
		be possible. Set your browser
		so that it will not try to access
		the machine through a proxy
		server.
The “please wait” message is	–	Wait for a while as instructed.
displayed.		If nothing happens, click the
		[Refresh] button. If this does
		not help, check that the
		machine is working correctly.
The [Refresh Status] button is	Check if you are using the	Use the specified OS and
not working.	specified OS and browser.	browser.
Selecting menu in the left
frame does not change the
right frame connection.
The screen display is	–	Change the window size of
distorted.		the browser.
The latest information is not	–	Click the [Refresh Status]
displayed.		button.

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