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Xerox 8365, 8290, 8265, 8390 manual Error Message Display and Solutions, References, Descriptions

Models: 8365 8390 8265 8290

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5.3.2Error Message Display and Solutions

				5 Troubleshooting

	No.	Display	Solutions	References
	1	Ink Refill **min	The printer performs ink charging. Wait for a	Refer to ‘Installing
			while.	ink cassettes’
	2	During cleaning **min	The printer performs head cleaning. Wait for a	Refer to ‘Head
			while.	cleaning’
	3	Media Initial ********	The printer performs initial setting of media.	Refer to ‘Setting
			Wait for a while. Indicates the media type setting	media type’
			made.
	4	During discharge	The printer performs head cleaning and ink	Refer to ‘Changing
		Wait for a while	discharging. Wait for a while.	Ink Types’
	5	During washing	The printer performs a head cleaning.	Refer to ‘Changing
		Wait for a while	Wait for a while.	Ink Types’

5.3.2Error Message Display and Solutions

The following are the message type error display and solutions. The following message type errors are displayed when an error occurs while operating the printer. When one of the following message type error displays appears, the printer may stop operation. If the printer stops operation, solve the problem to delete the error message and restart the printer.

(1) Error messages regarding media feeding

The following error message is displayed on the first line of the operation panel.

No.	Display	Descriptions
1	Undefined	The printer failed to detect the
	media	media.
		(The printer stops.)
2	Media Slant	The media was fed at an angle into
		the printer.
		(The printer stops.)
3	End Of Roll	Roll media runs out.
		(The printer stops.)
4	Cover Open	The front cover is open. (The printer
		stops.)
5	Please Set	The pressure roller has been
	Media	raised.
		There is no media.
6	Media JAM	The media jammed.
	Error	(The printer stops.)

Solutions Reload the media.

Reload the media.

Load new roll media.

Close the front cover.

Set the media and lower the pressure roller.

Remove the jammed media and reset a media.

References Refer to ‘Loading media’

Refer to ‘Loading media’

Refer to ‘Replacing media’

-

-

Refer to ‘When media jams occur’

8265/8290/8365/8390 User Guide

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Xerox 8365, 8290 Error Message Display and Solutions, References, Error messages regarding media feeding, Descriptions

Contents

701P48331 User Guide8265/8290/8365/8390 Wide Format Color Printer Page Disposal of your old product WEEE regulationsEnvironmental information This page has been intentionally left blank 2 Printer Overview TABLE OF CONTENTS1 Safety Instructions 3 Printer SetupMaintenance TroubleshootingAppendix Adjustments8265/8290/8365/8390 User Guide This page has been intentionally left blank1.2 WARNINGS, CAUTIONS AND NOTES 1 SAFETY INSTRUCTIONS1.3 IMPORTANT SAFETY INSTRUCTIONS 1.1 INTRODUCTIONGeneral information Move the razor blade slowly along the media cutting groove 1 Safety InstructionsDo not touch the connector Only use Xeror Ink and appropriate cleaning liquid1.4.2 Locations and Types of Warning Labels 1.4 WARNING LABELS1.4.1 Handling the Warning Labels 8265/8290/8365/8390 User Guide 1 Safety InstructionsNo Type 8265/8290/8365/8390 User Guide 1 Safety InstructionsNo Type THIS UNIT HAS TWO POWER SUPPLY CORDS, WHEN WINDINGSHOCK, DISCONNECT ALL POWER SUPPLY CORDS BEFORE SERVICING UNIT IS PROVIDED. TO REDUCE THE RISK OF ELECTRICAL8265/8290/8365/8390 User Guide 1 Safety InstructionsThis page has been intentionally left blank 2 Wide variety of compatible media 2.1 FEATURES2 PRINTER OVERVIEW 1 High speed outputFunction 2.2 PART NAMES AND FUNCTIONS2.2.1 Front of Printer No NameNo Connection 2.2.2 Rear of PrinterFunction 2.2.3 Position and Function of the Heating ElementsTemperature Heater elementName 2.2.4 Printer Control PanelSetup menu display 2.2.4.1 Operation keysStatus 2.2.4.2 LCD Monitor and Light IndicatorsName ColourFunction 2.2.5 Winder Front2.2.6 Unwinder Rear NameFunction 2.2.7 Winder/Un-winder Control PanelName PCB box label 2.2.8 Winder/Un-winder Operation LabelsFoot switch label Front tensioning label8265/8290/8365/8390 User Guide 2 Printer OverviewThis page has been intentionally left blank 3.1.2 Turning the Power OFF 3 PRINTER SETUP3.1 TURNING THE PRINTER POWER ON/OFF 3.1.1 Turning the Power ON¾ All lamps and the LCD of the operation panel will turn OFF 3 Printer SetupStep 4 The product will perform the power OFF operation ¾ Following message is displayed on the operation panel3.2 TURNING THE WINDER/UN-WINDER POWER ON / OFF o Do not touch the connector 3.3 CONNECTING THE NETWORK INTERFACE2280 mm 3.4 MEDIA HANDLING3.4.1 Loading Sheet Media Maximum Media WidthPage 3.4.2.1 Installing the media roll 3.4.2 Loading Roll Media3.4.2.2 Loading the media into the printer Printable side on the inside of the roll Printable side on the outside of the rollDescription 3.4.3 Setting Media TypeSetup items Parameters3.5 TEST PRINTING Descriptions Setup itemsKey name Parameters8265/8290/8365/8390 User Guide 3.5.1 Setup List3 Printer Setup Use this function to check the current status of the printer3.5.2 Nozzle Check 8265/8290/8365/8390 User Guide 3.5.3 Colour Palette3 Printer Setup We recommend printing the palette in8265/8290/8365/8390 User Guide 3.5.4 Maintenance Record3 Printer Setup Use this function to check the life cycles of the printer parts4.1.1 Normal 4.1.2 Setting Menu Display4 PRINTER OPERATION 4.1 PRINTER STATUS4.1.3.2 Changing the status from the setting menu display to normal 4.1.3 Changing the Printer Status4.1.3.1 Changing the status from normal to the setting menu display 4.2.2 Cautions on Handling Media 4.2 USING MEDIA4.2.1 Media Type 1 Roll media 2 Sheet media 4.2.3 Precaution on Storing Media4.2.4 Media Printing Area SetupMenu* VersionCheck Area 7/7 4.3 MENU OVERVIEWDescription Setup itemsParameters Refer to Setup menu 4.3.1 Setup Menu 1/7Setup items Symbols Parameter 1 Parameter 2 ParameterDescription Setup items OriginSet4.3.1.2 OriginSet Menu ParametersParameters Setup itemsSetup items 4.3.1.3 TestPrint menuDescription Setup items4.3.1.5 Media Menu ParametersDescription Setup items4.3.1.6 User Menu ParametersParameters Setup items InkDryTimeSetup items HeadHeight 4.3.1.7 InkDryTime Menu4.3.1.9 Stiffness Menu Setup items StiffnessSetup items Thickness Setup items Heater AParameters Setup items Fixer BSetup items Post Fixer C 4.3.1.12 Fixer B MenuDescription Setup items Drier4.3.1.14 Drier D Menu ParametersParameters Setup items Dist.AdjSetup items Change 4.3.1.16 Dist. Adj MenuParameters Setup items Dist.AdjSetup items 4.3.1.18 Dist.Adj MenuParameters 0mm-400mm Setup items TopFeedSetup items Media cutting 4.3.1.20 TopFeed Menu4.3.2.1 PrintMode Menu 4.3.2 Setup Menu 2/7Setup items PrintMode Setup itemsDescription Setup items4.3.2.3 Condition Menu Parameters4.3.2.4 Direction Menu Setup items DirectionSetup items RepeatPrn Setup items CountParameters Setup items IntervalTimeSetup items HeadSpeed 4.3.2.7 IntervalTime MenuDescription Setup items4.3.2.9 Weaving Menu Parameters2 pass WeavingUser Tip Print Modes4.3.2.10 ScanWidth Menu Setup items ScanWidth4.3.2.11 Command Menu Setup itemsParameters Setup items StepSetup items 4.3.2.12 Step MenuSetup items Joint 4.3.2.14 OnlineTimer MenuSetup items Setup items Layout4.3.2.17 CutPos. Menu Setup items CutPosSetup items Function Setup itemsParameters 4.3.3 Setup Menu 3/74.3.3.1 RollSetup Menu Setup itemsParameters Setup items RollSetup items Centro 4.3.3.2 Roll MenuParameters Setup itemsSetup items 4.3.3.4 Network MenuParameters Setup itemsSetup items 4.3.3.6 SubnetMask MenuParameters 4.3.4 Setup Menu 4/7Setup items 4.3.4.1 Utility menuParameters 4.3.4.2 ErrorDisp. MenuSetup items ErrorDisp Setup itemsParameters 4.3.4.4 OnCleaning MenuSetup items OnCleaning Setup items MediaWidthSetup items Setup itemsSetup items 4.3.4.8 AutoClean Menu4.3.4.9 CapCycle Menu Setup itemsSetup items Setup itemsParameters Setup itemsSetup items All 4.3.4.12 Initial. MenuSetup items Command Setup items MediaSetSetup items 4.3.4.16 Command MenuSetup items RollSetup Setup items LayoutSetup items Function 4.3.4.19 RollSetup Menu4.3.4.20 Centro. Menu Setup items CentroSetup items Setup items UtilityParameters 4.3.5 Setup Menu 5/7Setup items 4.3.5.1 DataDump MenuParameters Setup items HeadWashSetup items InkLoad 4.3.5.3 HeadWash MenuDescription Setup items InkChange4.3.5.5 InkChange Menu ParametersDescription Setup items4.3.5.6 Longstore Menu 8365/8390 Only ParametersTime Setup itemsSetup items ChipMgr MessageSetup items 4.3.6 Setup Menu 6/7Setup items H.Unlock 4.3.6.2 WiperClean MenuDescription Setup items TankCng4.3.6.3 TankCng. Menu Parameters4.3.7.1 VersionCheck Menu 4.3.7 Setup Menu 7/7Setup items Version Check Setup itemsParameters 90.00%-110.00% 4.4 OPERATING FROM THE CONTROL PANEL4.4.1 Feeding Media Setup items Change Dist.AdjKey name 4.4.2 Controlling the Heater ElementsSetup items 4.4.2.1 Change the heater temperature4.4.2.5 Activate/ deactivate heaters 4.4.2.2 Change the fixer temperature4.4.2.3 Change the post fixer temperature 4.4.2.4 Change the dryer temperatureOperation after the F4 key has been pressed 4.4.4 Print Mode Check4.4.3 Operating the Pressure Rollers Status of the printer1 On the fly step adjustments 4.5 CONTROL PANEL DURING PRINTING4.5.1 Heaters are not Ready during Printing 4.5.2 Heaters are Ready during PrintingKey name 2 CleaningSetup items 3 Adjust heaters4.6.1 Cutting Media 4.6 OPERATIONS AFTER PRINTING1 The printer does not work after the power has been turned on 5 TROUBLESHOOTING5.1 INTRODUCTION 5.2 FAILURES AND MALFUNCTIONS OF THE PRINTERSolutions SolutionsSolutions Solutions7 Media jams occur frequently SolutionsSolutions SolutionsReferences 10 The media is off or damaged when loading itSolutions Possible cause11 Media is damaged during media Initial SolutionsSolutions Solutions14 Media is crooked while printing SolutionsSolutions Solutions21 Top Feed problem SolutionsSolutions Solutions1 Displays the operational status 5.3 ERROR MESSAGES5.3.1 Status Messages SolutionsSolutions Reload the media 5.3.2 Error Message Display and SolutionsSolutions 1 Error messages regarding media feedingSolutions 2 Error messages regarding warnings of the remaining inkSolutions Prepare a new ink cassette 3 Other error messagesSolution 5.3.3 Data Error Display and Solutions5.3.4 Command Error Display and Solutions Message Online status I** ErrorDescriptions 5.3.5 Error Requiring a Printer RestartSolutions Message5.4 WHEN MEDIA JAMS OCCUR 8265/8290/8365/8390 User Guide 5 TroubleshootingThis page has been intentionally left blank Maintenance cycles 6 MAINTENANCE6.2 8265/8290 PERIODIC MAINTENANCE 6.1 INTRODUCTIONDescription 6.2.1 Weekly Maintenance4. Solvent cleaning in a bottle 6.2.1.1 Cleaning the edge of the cap and the area around the capsIt is recommended to wear gloves 2 as shown on the picture below 6.2.1.2 Cleaning around the bottom of headsIt is recommended to wear gloves 6.2.2 Bi-weekly Maintenance6.2.2.1 Cleaning the wipers 6.2.3.1 Replacing the wipers 6.2.3 Monthly Maintenance1 = Two holes 2 = Pin of black box 6.2.3.2 Replacing the sponge in the spitting box1 = Sponge 2 = Tweezers 3 = Gloves 6.2.4.1 Change upper sponge at back of the capping station 6.2.4 Semi-Annual MaintenanceFrequency 6.3 8365/8390 PERIODIC MAINTENANCE7. Solvent cleaning in a bottle N ActionIt is recommended to wear gloves 6.3.1 Daily Maintenance6.3.1.1 Cleaning the wipers 6.3.1.3 Cleaning the edge of the cap 6.3.1.2 Tubing Flush and Maintenance Station Cap Flush6.3.2.2 Cleaning around the bottom of heads 6.3.2 Weekly Maintenance6.3.2.1 Cleaning the area around the caps It is recommended to wear gloves 2 as shown on the picture below 6.3.3.1 Replacing the sponge in the spitting box 6.3.3 Bi-weekly Maintenance6.3.4.1 Replacing the wipers 6.3.4 Monthly Maintenance6.3.4.2 Change upper sponge at back of the capping station Month 6.4 AUTHORIZED SERVICE PROCEDURESMaintenance N Action2 Types 6.5 REPLACING CONSUMABLES6.5.1 Replacing Ink Cassettes 1 Replacement timeOnly use 8265/8290/8365/8390 Ink and appropriate cleaning liquid 3 Replacement procedure8265/8290/8365/8390 User Guide 6 Maintenance Step 4 Take the new ink cassette from its packageStep 6 Close the cover of the ink compartment 1 Ink Compartment 2 Replacement procedure 6.5.2 Replacing the Cutting Blade1 Replacement time Step 7 Insert the new cutter into the media cutting blade holder 6 Maintenance 1 Cutting blade holder lever 2 Cutting blade holderStep 6 Take out the cutting blade Do not touch the edge of the cutting blade to avoid injury2 Replacement Procedures 6.5.3 Replacing the Waste Tank1 Replacement Time 2 Cleaning procedure 6.6 CLEANING6.6.1 Cleaning the Outer Case 1 Cleaning frequency2 Cleaning procedure 6.6.2 Cleaning the Inside of the Printer6.6.3 Head Cleaning 1 Cleaning frequencyDescription Step Step StepParameter 8265/8290/8365/8390 User Guide 6 MaintenanceStep 9 Perform a nozzle check again and check the print head 6.7.2 Starting up after a LongStore 6.7 LONGSTORE PROCEDURE6.7.1 Ready the Printer for LongStore 8265/8290/8365/8390 User Guide 6 Maintenance This page has been intentionally left blank7.1 UNI-DIRECTIONAL ADJUSTMENT 7 ADJUSTMENTS8265/8290/8365/8390 User Guide 7 Adjustments7.2 BI-DIRECTIONAL ADJUSTMENT 8265/8290/8365/8390 User Guide 7 AdjustmentsStep 6 Press F3 Test Print 7.3 STEP ADJUSTMENT7.3.1 Print the Dist.Check Test Pattern Step overlap/Step too small Print 7.3.2 Evaluate the Dist. Check Test Pattern7 Adjustments Examples For print 1, the step is too small, overlap is visibleStep 2 Press F1 Cut&Feed Step 3 Press F2 Dist. Adj 7.3.3 Modify the Step Adjust Printer Setting8265/8290/8365/8390 User Guide 7 AdjustmentsThis page has been intentionally left blank Specifications 8.1 PRODUCT SPECIFICATIONS8.2 NETWORK INTERFACE SPECIFICATIONS 8 APPENDIX8265/8290/8365/8390 User Guide 8 AppendixThis page has been intentionally left blank Page PANTONE is a registered trademark of Pantone, Inc Prepared by Xerox CorporationUSA 2008 by Xerox Corporation. All rights reserved Printed in the United States of America