Manuals / Xerox / Computer Equipment / Printer

Xerox 8265 Data Error Display and Solutions, Command Error Display and Solutions, Descriptions

Models: 8365 8390 8265 8290

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5.3.3Data Error Display and Solutions

5 Troubleshooting

5.3.3Data Error Display and Solutions

Following are data errors and possible solutions during printer operations. Data errors are displayed when a communication error occurs between computer and printer. If data error occurs, the following error messages are displayed and the printer stops. Solve the problem to delete the error message and restart the printer.

No.

1

Message Online status I** Error [ ]

Descriptions

An error has occurred while receiving data.

Solution

Confirm the communication condition between computer and printer.

Reference Refer to ‘Menu Overview’

Notes

*** In error messages are code numbers indicating what kind of error occurred.

5.3.4Command Error Display and Solutions

Following are command error descriptions and possible solutions during printer operations. Command errors are displayed when an error has occurred while converting the command data sent from computer to printer. If a command error occurs, the following error messages are displayed and the printer stops. Solve the problem to delete the error message and restart the printer.

No.

1

Message command status MH** Error [ ]

Descriptions

Invalid command data is sent from computer.

Solution

Make sure that the settings of the computer and the printer match.

Reference Refer to ‘Menu Overview’

Notes

•*** In error messages are code numbers indicating what kind of error occurred.

•[ ] may indicate the command code of the error.

•For the settings on a computer, refer to the computer's operation manual.

8265/8290/8365/8390 User Guide

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Xerox 8265, 8290 Data Error Display and Solutions, Command Error Display and Solutions, Message Online status I** Error

Contents

8265/8290/8365/8390 Wide Format Color Printer User Guide701P48331 Page Environmental information WEEE regulationsDisposal of your old product This page has been intentionally left blank 1 Safety Instructions TABLE OF CONTENTS3 Printer Setup 2 Printer OverviewMaintenance TroubleshootingAppendix Adjustments8265/8290/8365/8390 User Guide This page has been intentionally left blank1.3 IMPORTANT SAFETY INSTRUCTIONS 1 SAFETY INSTRUCTIONS1.1 INTRODUCTION 1.2 WARNINGS, CAUTIONS AND NOTESGeneral information Do not touch the connector 1 Safety InstructionsOnly use Xeror Ink and appropriate cleaning liquid Move the razor blade slowly along the media cutting groove1.4.1 Handling the Warning Labels 1.4 WARNING LABELS1.4.2 Locations and Types of Warning Labels No Type 1 Safety Instructions8265/8290/8365/8390 User Guide 8265/8290/8365/8390 User Guide 1 Safety InstructionsSHOCK, DISCONNECT ALL POWER SUPPLY CORDS BEFORE SERVICING THIS UNIT HAS TWO POWER SUPPLY CORDS, WHEN WINDINGUNIT IS PROVIDED. TO REDUCE THE RISK OF ELECTRICAL No TypeThis page has been intentionally left blank 1 Safety Instructions8265/8290/8365/8390 User Guide 2 PRINTER OVERVIEW 2.1 FEATURES1 High speed output 2 Wide variety of compatible media2.2.1 Front of Printer 2.2 PART NAMES AND FUNCTIONSNo Name FunctionNo Connection 2.2.2 Rear of PrinterTemperature 2.2.3 Position and Function of the Heating ElementsHeater element FunctionSetup menu display 2.2.4 Printer Control Panel2.2.4.1 Operation keys NameName 2.2.4.2 LCD Monitor and Light IndicatorsColour Status2.2.6 Unwinder Rear 2.2.5 Winder FrontName FunctionName 2.2.7 Winder/Un-winder Control PanelFunction Foot switch label 2.2.8 Winder/Un-winder Operation LabelsFront tensioning label PCB box labelThis page has been intentionally left blank 2 Printer Overview8265/8290/8365/8390 User Guide 3.1 TURNING THE PRINTER POWER ON/OFF 3 PRINTER SETUP3.1.1 Turning the Power ON 3.1.2 Turning the Power OFFStep 4 The product will perform the power OFF operation 3 Printer Setup¾ Following message is displayed on the operation panel ¾ All lamps and the LCD of the operation panel will turn OFF3.2 TURNING THE WINDER/UN-WINDER POWER ON / OFF o Do not touch the connector 3.3 CONNECTING THE NETWORK INTERFACE3.4.1 Loading Sheet Media 3.4 MEDIA HANDLINGMaximum Media Width 2280 mmPage 3.4.2.1 Installing the media roll 3.4.2 Loading Roll Media3.4.2.2 Loading the media into the printer Printable side on the inside of the roll Printable side on the outside of the rollSetup items 3.4.3 Setting Media TypeParameters Description3.5 TEST PRINTING Key name Setup itemsParameters Descriptions3 Printer Setup 3.5.1 Setup ListUse this function to check the current status of the printer 8265/8290/8365/8390 User Guide3.5.2 Nozzle Check 3 Printer Setup 3.5.3 Colour PaletteWe recommend printing the palette in 8265/8290/8365/8390 User Guide3 Printer Setup 3.5.4 Maintenance RecordUse this function to check the life cycles of the printer parts 8265/8290/8365/8390 User Guide4 PRINTER OPERATION 4.1.2 Setting Menu Display4.1 PRINTER STATUS 4.1.1 Normal4.1.3.1 Changing the status from normal to the setting menu display 4.1.3 Changing the Printer Status4.1.3.2 Changing the status from the setting menu display to normal 4.2.1 Media Type 4.2 USING MEDIA4.2.2 Cautions on Handling Media 4.2.4 Media Printing Area 4.2.3 Precaution on Storing Media1 Roll media 2 Sheet media SetupMenu* VersionCheck Area 7/7 4.3 MENU OVERVIEWParameters Setup itemsDescription Setup items 4.3.1 Setup Menu 1/7Symbols Parameter 1 Parameter 2 Parameter Refer to Setup menu4.3.1.2 OriginSet Menu Setup items OriginSetParameters DescriptionSetup items Setup items4.3.1.3 TestPrint menu Parameters4.3.1.5 Media Menu Setup itemsParameters Description4.3.1.6 User Menu Setup itemsParameters DescriptionSetup items HeadHeight Setup items InkDryTime4.3.1.7 InkDryTime Menu ParametersSetup items Thickness Setup items StiffnessSetup items Heater A 4.3.1.9 Stiffness MenuSetup items Post Fixer C Setup items Fixer B4.3.1.12 Fixer B Menu Parameters4.3.1.14 Drier D Menu Setup items DrierParameters DescriptionSetup items Change Setup items Dist.Adj4.3.1.16 Dist. Adj Menu ParametersSetup items Setup items Dist.Adj4.3.1.18 Dist.Adj Menu ParametersSetup items Media cutting Setup items TopFeed4.3.1.20 TopFeed Menu Parameters 0mm-400mmSetup items PrintMode 4.3.2 Setup Menu 2/7Setup items 4.3.2.1 PrintMode Menu4.3.2.3 Condition Menu Setup itemsParameters DescriptionSetup items RepeatPrn Setup items DirectionSetup items Count 4.3.2.4 Direction MenuSetup items HeadSpeed Setup items IntervalTime4.3.2.7 IntervalTime Menu Parameters4.3.2.9 Weaving Menu Setup itemsParameters DescriptionUser Tip WeavingPrint Modes 2 pass4.3.2.11 Command Menu Setup items ScanWidthSetup items 4.3.2.10 ScanWidth MenuSetup items Setup items Step4.3.2.12 Step Menu ParametersSetup items 4.3.2.14 OnlineTimer MenuSetup items Layout Setup items JointSetup items Function Setup items CutPosSetup items 4.3.2.17 CutPos. Menu4.3.3.1 RollSetup Menu 4.3.3 Setup Menu 3/7Setup items ParametersSetup items Centro Setup items Roll4.3.3.2 Roll Menu ParametersSetup items Setup items4.3.3.4 Network Menu ParametersSetup items Setup items4.3.3.6 SubnetMask Menu ParametersSetup items 4.3.4 Setup Menu 4/74.3.4.1 Utility menu ParametersSetup items ErrorDisp 4.3.4.2 ErrorDisp. MenuSetup items ParametersSetup items OnCleaning 4.3.4.4 OnCleaning MenuSetup items MediaWidth ParametersSetup items Setup items4.3.4.8 AutoClean Menu Setup itemsSetup items Setup itemsSetup items 4.3.4.9 CapCycle MenuSetup items All Setup items4.3.4.12 Initial. Menu ParametersSetup items Setup items MediaSet4.3.4.16 Command Menu Setup items CommandSetup items Function Setup items Layout4.3.4.19 RollSetup Menu Setup items RollSetupSetup items Setup items CentroSetup items Utility 4.3.4.20 Centro. MenuSetup items 4.3.5 Setup Menu 5/74.3.5.1 DataDump Menu ParametersSetup items InkLoad Setup items HeadWash4.3.5.3 HeadWash Menu Parameters4.3.5.5 InkChange Menu Setup items InkChangeParameters Description4.3.5.6 Longstore Menu 8365/8390 Only Setup itemsParameters DescriptionSetup items ChipMgr Setup itemsMessage TimeSetup items H.Unlock 4.3.6 Setup Menu 6/74.3.6.2 WiperClean Menu Setup items4.3.6.3 TankCng. Menu Setup items TankCngParameters DescriptionSetup items Version Check 4.3.7 Setup Menu 7/7Setup items 4.3.7.1 VersionCheck Menu4.4.1 Feeding Media 4.4 OPERATING FROM THE CONTROL PANELSetup items Change Dist.Adj Parameters 90.00%-110.00%Setup items 4.4.2 Controlling the Heater Elements4.4.2.1 Change the heater temperature Key name4.4.2.3 Change the post fixer temperature 4.4.2.2 Change the fixer temperature4.4.2.4 Change the dryer temperature 4.4.2.5 Activate/ deactivate heaters4.4.3 Operating the Pressure Rollers 4.4.4 Print Mode CheckStatus of the printer Operation after the F4 key has been pressed4.5.1 Heaters are not Ready during Printing 4.5 CONTROL PANEL DURING PRINTING4.5.2 Heaters are Ready during Printing 1 On the fly step adjustmentsSetup items 2 Cleaning3 Adjust heaters Key name4.6.1 Cutting Media 4.6 OPERATIONS AFTER PRINTING5.1 INTRODUCTION 5 TROUBLESHOOTING5.2 FAILURES AND MALFUNCTIONS OF THE PRINTER 1 The printer does not work after the power has been turned onSolutions SolutionsSolutions SolutionsSolutions SolutionsSolutions 7 Media jams occur frequentlySolutions 10 The media is off or damaged when loading itPossible cause ReferencesSolutions SolutionsSolutions 11 Media is damaged during media InitialSolutions SolutionsSolutions 14 Media is crooked while printingSolutions SolutionsSolutions 21 Top Feed problem5.3.1 Status Messages 5.3 ERROR MESSAGESSolutions 1 Displays the operational statusSolutions 5.3.2 Error Message Display and Solutions1 Error messages regarding media feeding Solutions Reload the mediaSolutions Prepare a new ink cassette 2 Error messages regarding warnings of the remaining ink3 Other error messages Solutions5.3.4 Command Error Display and Solutions 5.3.3 Data Error Display and SolutionsMessage Online status I** Error SolutionSolutions 5.3.5 Error Requiring a Printer RestartMessage Descriptions5.4 WHEN MEDIA JAMS OCCUR This page has been intentionally left blank 5 Troubleshooting8265/8290/8365/8390 User Guide 6.2 8265/8290 PERIODIC MAINTENANCE 6 MAINTENANCE6.1 INTRODUCTION Maintenance cycles4. Solvent cleaning in a bottle 6.2.1 Weekly Maintenance6.2.1.1 Cleaning the edge of the cap and the area around the caps DescriptionIt is recommended to wear gloves 2 as shown on the picture below 6.2.1.2 Cleaning around the bottom of heads6.2.2.1 Cleaning the wipers 6.2.2 Bi-weekly MaintenanceIt is recommended to wear gloves 6.2.3.1 Replacing the wipers 6.2.3 Monthly Maintenance1 = Sponge 2 = Tweezers 3 = Gloves 6.2.3.2 Replacing the sponge in the spitting box1 = Two holes 2 = Pin of black box 6.2.4.1 Change upper sponge at back of the capping station 6.2.4 Semi-Annual Maintenance7. Solvent cleaning in a bottle 6.3 8365/8390 PERIODIC MAINTENANCEN Action Frequency6.3.1.1 Cleaning the wipers 6.3.1 Daily MaintenanceIt is recommended to wear gloves 6.3.1.3 Cleaning the edge of the cap 6.3.1.2 Tubing Flush and Maintenance Station Cap Flush6.3.2.1 Cleaning the area around the caps 6.3.2 Weekly Maintenance6.3.2.2 Cleaning around the bottom of heads It is recommended to wear gloves 2 as shown on the picture below 6.3.3.1 Replacing the sponge in the spitting box 6.3.3 Bi-weekly Maintenance6.3.4.1 Replacing the wipers 6.3.4 Monthly Maintenance6.3.4.2 Change upper sponge at back of the capping station Maintenance 6.4 AUTHORIZED SERVICE PROCEDURESN Action Month6.5.1 Replacing Ink Cassettes 6.5 REPLACING CONSUMABLES1 Replacement time 2 TypesOnly use 8265/8290/8365/8390 Ink and appropriate cleaning liquid 3 Replacement procedureStep 6 Close the cover of the ink compartment 1 Ink Compartment 6 Maintenance Step 4 Take the new ink cassette from its package8265/8290/8365/8390 User Guide 1 Replacement time 6.5.2 Replacing the Cutting Blade2 Replacement procedure Step 6 Take out the cutting blade 6 Maintenance 1 Cutting blade holder lever 2 Cutting blade holderDo not touch the edge of the cutting blade to avoid injury Step 7 Insert the new cutter into the media cutting blade holder1 Replacement Time 6.5.3 Replacing the Waste Tank2 Replacement Procedures 6.6.1 Cleaning the Outer Case 6.6 CLEANING1 Cleaning frequency 2 Cleaning procedure6.6.3 Head Cleaning 6.6.2 Cleaning the Inside of the Printer1 Cleaning frequency 2 Cleaning procedureParameter Step Step StepDescription Step 9 Perform a nozzle check again and check the print head 6 Maintenance8265/8290/8365/8390 User Guide 6.7.1 Ready the Printer for LongStore 6.7 LONGSTORE PROCEDURE6.7.2 Starting up after a LongStore 8265/8290/8365/8390 User Guide 6 Maintenance This page has been intentionally left blank7.1 UNI-DIRECTIONAL ADJUSTMENT 7 ADJUSTMENTS8265/8290/8365/8390 User Guide 7 Adjustments7.2 BI-DIRECTIONAL ADJUSTMENT 8265/8290/8365/8390 User Guide 7 Adjustments7.3.1 Print the Dist.Check Test Pattern 7.3 STEP ADJUSTMENTStep 6 Press F3 Test Print 7 Adjustments 7.3.2 Evaluate the Dist. Check Test PatternExamples For print 1, the step is too small, overlap is visible Step overlap/Step too small PrintStep 2 Press F1 Cut&Feed Step 3 Press F2 Dist. Adj 7.3.3 Modify the Step Adjust Printer SettingThis page has been intentionally left blank 7 Adjustments8265/8290/8365/8390 User Guide 8.2 NETWORK INTERFACE SPECIFICATIONS 8.1 PRODUCT SPECIFICATIONS8 APPENDIX SpecificationsThis page has been intentionally left blank 8 Appendix8265/8290/8365/8390 User Guide Page USA 2008 by Xerox Corporation. All rights reserved Prepared by Xerox CorporationPrinted in the United States of America PANTONE is a registered trademark of Pantone, Inc