5 TROUBLESHOOTING
5.1 INTRODUCTION
This chapter explains troubles that may occur when using the printer and how to solve them. If you encounter an error not described in this chapter, refer to "Error messages" and contact your local Xerox Customer Service Representative.
5.2 FAILURES AND MALFUNCTIONS OF THE PRINTER
This section describes the failures and malfunctions of the printer not displayed as errors, causes and solutions.
(1) The printer does not work after the power has been turned on.
No. | Possible cause | Solutions | Reference |
1 | You did not plug the power cable | Plug in the power cable. |
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| in. |
|
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2 | The front cover is open. | Close the front cover. | Refer to ‘Media handling’ |
(2) The printer does not work after media has been loaded.
No. | Possible cause | Solutions | References |
1 | The front cover is open. | Close the front cover | Refer to ‘Media handling’ |
2 | The pressure rollers have been | Lower the pressure | Refer to ‘Media handling’ |
| raised. | rollers lever. |
|
3 | You did not load the media | Load the media straight | Refer to ‘Media handling’ |
| straight into the printer. | into the printer. |
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4 | You did not use recommended | Use recommended | Refer to ‘Media type’ |
| media. | media. |
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5 | You used the printer in direct | Use the printer in the | Refer to ‘Product Specifications’ |
| sunlight or other locations not | specified environment. |
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| appropriate for the specified |
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| environment. |
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