5 Troubleshooting

(7) Media jams occur frequently.

Notes

We cannot ensure correct media feeding with media other than recommended media.

No.

Possible cause

Solutions

References

1

You did not use recommended

Use recommended

Refer to ‘Media type’

 

media.

media.

 

2

You used the printer in an

Use the printer in the

Refer to ‘Cautions on handling

 

environment other than the

specified environment.

media’

 

specified environment.

 

 

3

You used old media.

Replace with new media.

Refer to ‘Replacing media’

4

You used folded, creased, or

 

 

 

curled media.

 

 

5

Check the media for curling or lift-

Use the recommended

Refer to ‘Media type’

 

off.

media.

Refer to ‘Menu Overview’

 

 

When using media other

 

 

 

than recommended

 

 

 

media, set the following

 

 

 

items in the media setting

 

 

 

menu.

 

 

 

• Media

 

 

 

• HeadHeight

 

 

 

• Stiff

 

(8) Roll media cannot be cut correctly.

No.

Possible cause

Solutions

References

1

The edge of the cutting blade is

Replace the cutting

Refer to ‘Replacing the cutting

 

not sharp.

blade.

blade’

2

The roll media has static

Remove the static

-

 

electricity.

electricity on the roll

 

 

 

media.

 

3

Media is too heavy to cut

Cut the media manually.

 

 

automatically.

 

 

(9) You cannot perform initial ink charging.

No.

Possible cause

Solutions

References

1

The front cover is open or the

Close the front cover and

Refer to ‘Media handling’

 

hold lever is up.

lower the hold lever.

 

2

Some of the 8 ink cassettes are

Load all of the 8

Refer to ‘Replacing ink cassettes’

 

not loaded properly.

cassettes properly.

 

8265/8290/8365/8390 User Guide

93

Page 101
Image 101
Xerox 8265, 8290 Media jams occur frequently, Roll media cannot be cut correctly, You cannot perform initial ink charging

8365, 8390, 8265, 8290 specifications

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