5 Troubleshooting
(7) Media jams occur frequently.
Notes 
We cannot ensure correct media feeding with media other than recommended media.
No. | Possible cause | Solutions | References |
1 | You did not use recommended | Use recommended | Refer to ‘Media type’ |
| media. | media. |
|
2 | You used the printer in an | Use the printer in the | Refer to ‘Cautions on handling |
| environment other than the | specified environment. | media’ |
| specified environment. |
|
|
3 | You used old media. | Replace with new media. | Refer to ‘Replacing media’ |
4 | You used folded, creased, or |
|
|
| curled media. |
|
|
5 | Check the media for curling or lift- | Use the recommended | Refer to ‘Media type’ |
| off. | media. | Refer to ‘Menu Overview’ |
|
| When using media other |
|
|
| than recommended |
|
|
| media, set the following |
|
|
| items in the media setting |
|
|
| menu. |
|
|
| • Media |
|
|
| • HeadHeight |
|
|
| • Stiff |
|
(8) Roll media cannot be cut correctly.
No. | Possible cause | Solutions | References |
1 | The edge of the cutting blade is | Replace the cutting | Refer to ‘Replacing the cutting |
| not sharp. | blade. | blade’ |
2 | The roll media has static | Remove the static | - |
| electricity. | electricity on the roll |
|
|
| media. |
|
3 | Media is too heavy to cut | Cut the media manually. |
|
| automatically. |
|
|
(9) You cannot perform initial ink charging.
No. | Possible cause | Solutions | References |
1 | The front cover is open or the | Close the front cover and | Refer to ‘Media handling’ |
| hold lever is up. | lower the hold lever. |
|
2 | Some of the 8 ink cassettes are | Load all of the 8 | Refer to ‘Replacing ink cassettes’ |
| not loaded properly. | cassettes properly. |
|
8265/8290/8365/8390 User Guide | 93 |
