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Xerox 8290, 8265, 8390, 8365 manual Troubleshooting, This page has been intentionally left blank

Models: 8365 8390 8265 8290

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104	8265/8290/8365/8390 User Guide

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Xerox manual Troubleshooting, This page has been intentionally left blank, 8265/8290/8365/8390 User Guide

Contents

8265/8290/8365/8390 Wide Format Color Printer User Guide701P48331 Page Environmental information WEEE regulationsDisposal of your old product This page has been intentionally left blank TABLE OF CONTENTS 1 Safety Instructions3 Printer Setup 2 Printer OverviewTroubleshooting MaintenanceAdjustments AppendixThis page has been intentionally left blank 8265/8290/8365/8390 User Guide1 SAFETY INSTRUCTIONS 1.3 IMPORTANT SAFETY INSTRUCTIONS1.1 INTRODUCTION 1.2 WARNINGS, CAUTIONS AND NOTESGeneral information 1 Safety Instructions Do not touch the connectorOnly use Xeror Ink and appropriate cleaning liquid Move the razor blade slowly along the media cutting groove1.4.1 Handling the Warning Labels 1.4 WARNING LABELS1.4.2 Locations and Types of Warning Labels No Type 1 Safety Instructions8265/8290/8365/8390 User Guide 1 Safety Instructions 8265/8290/8365/8390 User GuideTHIS UNIT HAS TWO POWER SUPPLY CORDS, WHEN WINDING SHOCK, DISCONNECT ALL POWER SUPPLY CORDS BEFORE SERVICINGUNIT IS PROVIDED. TO REDUCE THE RISK OF ELECTRICAL No TypeThis page has been intentionally left blank 1 Safety Instructions8265/8290/8365/8390 User Guide 2.1 FEATURES 2 PRINTER OVERVIEW1 High speed output 2 Wide variety of compatible media2.2 PART NAMES AND FUNCTIONS 2.2.1 Front of PrinterNo Name Function2.2.2 Rear of Printer No Connection2.2.3 Position and Function of the Heating Elements Heater elementTemperature Function2.2.4 Printer Control Panel Setup menu display2.2.4.1 Operation keys Name2.2.4.2 LCD Monitor and Light Indicators NameColour Status2.2.5 Winder Front 2.2.6 Unwinder RearName FunctionName 2.2.7 Winder/Un-winder Control PanelFunction 2.2.8 Winder/Un-winder Operation Labels Foot switch labelFront tensioning label PCB box labelThis page has been intentionally left blank 2 Printer Overview8265/8290/8365/8390 User Guide 3 PRINTER SETUP 3.1 TURNING THE PRINTER POWER ON/OFF3.1.1 Turning the Power ON 3.1.2 Turning the Power OFF3 Printer Setup Step 4 The product will perform the power OFF operation¾ Following message is displayed on the operation panel ¾ All lamps and the LCD of the operation panel will turn OFF3.2 TURNING THE WINDER/UN-WINDER POWER ON / OFF 3.3 CONNECTING THE NETWORK INTERFACE o Do not touch the connector3.4 MEDIA HANDLING 3.4.1 Loading Sheet MediaMaximum Media Width 2280 mmPage 3.4.2 Loading Roll Media 3.4.2.1 Installing the media roll3.4.2.2 Loading the media into the printer Printable side on the outside of the roll Printable side on the inside of the roll3.4.3 Setting Media Type Setup itemsParameters Description3.5 TEST PRINTING Setup items Key nameParameters Descriptions3.5.1 Setup List 3 Printer SetupUse this function to check the current status of the printer 8265/8290/8365/8390 User Guide3.5.2 Nozzle Check 3.5.3 Colour Palette 3 Printer SetupWe recommend printing the palette in 8265/8290/8365/8390 User Guide3.5.4 Maintenance Record 3 Printer SetupUse this function to check the life cycles of the printer parts 8265/8290/8365/8390 User Guide4.1.2 Setting Menu Display 4 PRINTER OPERATION4.1 PRINTER STATUS 4.1.1 Normal4.1.3.1 Changing the status from normal to the setting menu display 4.1.3 Changing the Printer Status4.1.3.2 Changing the status from the setting menu display to normal 4.2.1 Media Type 4.2 USING MEDIA4.2.2 Cautions on Handling Media 4.2.4 Media Printing Area 4.2.3 Precaution on Storing Media1 Roll media 2 Sheet media 4.3 MENU OVERVIEW SetupMenu* VersionCheck Area 7/7Parameters Setup itemsDescription 4.3.1 Setup Menu 1/7 Setup itemsSymbols Parameter 1 Parameter 2 Parameter Refer to Setup menuSetup items OriginSet 4.3.1.2 OriginSet MenuParameters DescriptionSetup items Setup items4.3.1.3 TestPrint menu ParametersSetup items 4.3.1.5 Media MenuParameters DescriptionSetup items 4.3.1.6 User MenuParameters DescriptionSetup items InkDryTime Setup items HeadHeight4.3.1.7 InkDryTime Menu ParametersSetup items Stiffness Setup items ThicknessSetup items Heater A 4.3.1.9 Stiffness MenuSetup items Fixer B Setup items Post Fixer C4.3.1.12 Fixer B Menu ParametersSetup items Drier 4.3.1.14 Drier D MenuParameters DescriptionSetup items Dist.Adj Setup items Change4.3.1.16 Dist. Adj Menu ParametersSetup items Dist.Adj Setup items4.3.1.18 Dist.Adj Menu ParametersSetup items TopFeed Setup items Media cutting4.3.1.20 TopFeed Menu Parameters 0mm-400mm4.3.2 Setup Menu 2/7 Setup items PrintModeSetup items 4.3.2.1 PrintMode MenuSetup items 4.3.2.3 Condition MenuParameters DescriptionSetup items Direction Setup items RepeatPrnSetup items Count 4.3.2.4 Direction MenuSetup items IntervalTime Setup items HeadSpeed4.3.2.7 IntervalTime Menu ParametersSetup items 4.3.2.9 Weaving MenuParameters DescriptionWeaving User TipPrint Modes 2 passSetup items ScanWidth 4.3.2.11 Command MenuSetup items 4.3.2.10 ScanWidth MenuSetup items Step Setup items4.3.2.12 Step Menu Parameters4.3.2.14 OnlineTimer Menu Setup itemsSetup items Layout Setup items JointSetup items CutPos Setup items FunctionSetup items 4.3.2.17 CutPos. Menu4.3.3 Setup Menu 3/7 4.3.3.1 RollSetup MenuSetup items ParametersSetup items Roll Setup items Centro4.3.3.2 Roll Menu ParametersSetup items Setup items4.3.3.4 Network Menu ParametersSetup items Setup items4.3.3.6 SubnetMask Menu Parameters4.3.4 Setup Menu 4/7 Setup items4.3.4.1 Utility menu Parameters4.3.4.2 ErrorDisp. Menu Setup items ErrorDispSetup items Parameters4.3.4.4 OnCleaning Menu Setup items OnCleaningSetup items MediaWidth ParametersSetup items Setup items4.3.4.8 AutoClean Menu Setup itemsSetup items Setup itemsSetup items 4.3.4.9 CapCycle MenuSetup items Setup items All4.3.4.12 Initial. Menu ParametersSetup items MediaSet Setup items4.3.4.16 Command Menu Setup items CommandSetup items Layout Setup items Function4.3.4.19 RollSetup Menu Setup items RollSetupSetup items Centro Setup itemsSetup items Utility 4.3.4.20 Centro. Menu4.3.5 Setup Menu 5/7 Setup items4.3.5.1 DataDump Menu ParametersSetup items HeadWash Setup items InkLoad4.3.5.3 HeadWash Menu ParametersSetup items InkChange 4.3.5.5 InkChange MenuParameters DescriptionSetup items 4.3.5.6 Longstore Menu 8365/8390 OnlyParameters DescriptionSetup items Setup items ChipMgrMessage Time4.3.6 Setup Menu 6/7 Setup items H.Unlock4.3.6.2 WiperClean Menu Setup itemsSetup items TankCng 4.3.6.3 TankCng. MenuParameters Description4.3.7 Setup Menu 7/7 Setup items Version CheckSetup items 4.3.7.1 VersionCheck Menu4.4 OPERATING FROM THE CONTROL PANEL 4.4.1 Feeding MediaSetup items Change Dist.Adj Parameters 90.00%-110.00%4.4.2 Controlling the Heater Elements Setup itemsKey name Parameters4.4.2.2 Change the fixer temperature 4.4.2.3 Change the post fixer temperature4.4.2.4 Change the dryer temperature 4.4.2.5 Activate/ deactivate heaters4.4.3 Operating the Pressure Rollers 4.4.4 Print Mode CheckStatus of the printer Operation after the F4 key has been pressed4.5 CONTROL PANEL DURING PRINTING 4.5.1 Heaters are not Ready during Printing4.5.2 Heaters are Ready during Printing 1 On the fly step adjustments2 Cleaning Setup items3 Adjust heaters Key name4.6 OPERATIONS AFTER PRINTING 4.6.1 Cutting Media5 TROUBLESHOOTING 5.1 INTRODUCTION5.2 FAILURES AND MALFUNCTIONS OF THE PRINTER 1 The printer does not work after the power has been turned onSolutions SolutionsSolutions SolutionsSolutions SolutionsSolutions 7 Media jams occur frequently10 The media is off or damaged when loading it SolutionsPossible cause ReferencesSolutions SolutionsSolutions 11 Media is damaged during media InitialSolutions SolutionsSolutions 14 Media is crooked while printingSolutions SolutionsSolutions 21 Top Feed problem5.3 ERROR MESSAGES 5.3.1 Status MessagesSolutions 1 Displays the operational status5.3.2 Error Message Display and Solutions Solutions1 Error messages regarding media feeding Solutions Reload the media2 Error messages regarding warnings of the remaining ink Solutions Prepare a new ink cassette3 Other error messages Solutions5.3.3 Data Error Display and Solutions 5.3.4 Command Error Display and SolutionsMessage Online status I** Error Solution5.3.5 Error Requiring a Printer Restart SolutionsMessage Descriptions5.4 WHEN MEDIA JAMS OCCUR This page has been intentionally left blank 5 Troubleshooting8265/8290/8365/8390 User Guide 6 MAINTENANCE 6.2 8265/8290 PERIODIC MAINTENANCE6.1 INTRODUCTION Maintenance cycles6.2.1 Weekly Maintenance 4. Solvent cleaning in a bottle6.2.1.1 Cleaning the edge of the cap and the area around the caps Description6.2.1.2 Cleaning around the bottom of heads It is recommended to wear gloves 2 as shown on the picture below6.2.2.1 Cleaning the wipers 6.2.2 Bi-weekly MaintenanceIt is recommended to wear gloves 6.2.3 Monthly Maintenance 6.2.3.1 Replacing the wipers1 = Sponge 2 = Tweezers 3 = Gloves 6.2.3.2 Replacing the sponge in the spitting box1 = Two holes 2 = Pin of black box 6.2.4 Semi-Annual Maintenance 6.2.4.1 Change upper sponge at back of the capping station6.3 8365/8390 PERIODIC MAINTENANCE 7. Solvent cleaning in a bottleN Action Frequency6.3.1.1 Cleaning the wipers 6.3.1 Daily MaintenanceIt is recommended to wear gloves 6.3.1.2 Tubing Flush and Maintenance Station Cap Flush 6.3.1.3 Cleaning the edge of the cap6.3.2.1 Cleaning the area around the caps 6.3.2 Weekly Maintenance6.3.2.2 Cleaning around the bottom of heads It is recommended to wear gloves 2 as shown on the picture below 6.3.3 Bi-weekly Maintenance 6.3.3.1 Replacing the sponge in the spitting box6.3.4 Monthly Maintenance 6.3.4.1 Replacing the wipers6.3.4.2 Change upper sponge at back of the capping station 6.4 AUTHORIZED SERVICE PROCEDURES MaintenanceN Action Month6.5 REPLACING CONSUMABLES 6.5.1 Replacing Ink Cassettes1 Replacement time 2 Types3 Replacement procedure Only use 8265/8290/8365/8390 Ink and appropriate cleaning liquidStep 6 Close the cover of the ink compartment 1 Ink Compartment 6 Maintenance Step 4 Take the new ink cassette from its package8265/8290/8365/8390 User Guide 1 Replacement time 6.5.2 Replacing the Cutting Blade2 Replacement procedure 6 Maintenance 1 Cutting blade holder lever 2 Cutting blade holder Step 6 Take out the cutting bladeDo not touch the edge of the cutting blade to avoid injury Step 7 Insert the new cutter into the media cutting blade holder1 Replacement Time 6.5.3 Replacing the Waste Tank2 Replacement Procedures 6.6 CLEANING 6.6.1 Cleaning the Outer Case1 Cleaning frequency 2 Cleaning procedure6.6.2 Cleaning the Inside of the Printer 6.6.3 Head Cleaning1 Cleaning frequency 2 Cleaning procedureParameter Step Step StepDescription Step 9 Perform a nozzle check again and check the print head 6 Maintenance8265/8290/8365/8390 User Guide 6.7.1 Ready the Printer for LongStore 6.7 LONGSTORE PROCEDURE6.7.2 Starting up after a LongStore 6 Maintenance This page has been intentionally left blank 8265/8290/8365/8390 User Guide7 ADJUSTMENTS 7.1 UNI-DIRECTIONAL ADJUSTMENT7 Adjustments 8265/8290/8365/8390 User Guide7.2 BI-DIRECTIONAL ADJUSTMENT 7 Adjustments 8265/8290/8365/8390 User Guide7.3.1 Print the Dist.Check Test Pattern 7.3 STEP ADJUSTMENTStep 6 Press F3 Test Print 7.3.2 Evaluate the Dist. Check Test Pattern 7 AdjustmentsExamples For print 1, the step is too small, overlap is visible Step overlap/Step too small Print7.3.3 Modify the Step Adjust Printer Setting Step 2 Press F1 Cut&Feed Step 3 Press F2 Dist. AdjThis page has been intentionally left blank 7 Adjustments8265/8290/8365/8390 User Guide 8.1 PRODUCT SPECIFICATIONS 8.2 NETWORK INTERFACE SPECIFICATIONS8 APPENDIX SpecificationsThis page has been intentionally left blank 8 Appendix8265/8290/8365/8390 User Guide Page Prepared by Xerox Corporation USA 2008 by Xerox Corporation. All rights reservedPrinted in the United States of America PANTONE is a registered trademark of Pantone, Inc