5 Troubleshooting
(10) The media is off or damaged when loading it.
Notes 
Remove the jammed or damaged media, referring to "When media jams occur".
No. | Possible cause | Solutions | References |
1 | You did not use recommended | Use recommended | Refer to ‘Media type’ |
| media. | media. |
|
2 | The loading position of the media | Load the media correctly. | Refer to ‘Loading media’ |
| is not correct. |
|
|
3 | Foreign material, such a piece of | Clean the pressure | Refer to ‘Cleaning the inside of |
| media, is attached to the pressure | rollers. | the printer’ |
| rollers. |
|
|
4 | You used the printer in direct | Use the printer in the | Refer to ‘Product Specifications’ |
| sunlight or other locations not | specified environment. |
|
| appropriate for the specified |
|
|
| environment. |
|
|
5 | You loaded sheet media into the | Set the CutSize setting to | Refer to ‘Menu Overview’ |
| printer. | Length or Width. |
|
6 | You used folded, creased, or | Replace with new media. | Refer to ‘Cautions on handling |
| curled media. |
| media’ |
7 | Check the media for curling or lift- | Use the recommended | Refer to ‘Media type’ |
| off. | media. | Refer to ‘Menu Overview’ |
|
| When using media other |
|
|
| than recommended |
|
|
| media, set the following |
|
|
| items in the media setting |
|
|
| menu. |
|
|
| • Media |
|
|
| • HeadHeight |
|
|
| • Stiff |
|
94 | 8265/8290/8365/8390 User Guide |
