5 Troubleshooting

(10) The media is off or damaged when loading it.

Notes

Remove the jammed or damaged media, referring to "When media jams occur".

No.

Possible cause

Solutions

References

1

You did not use recommended

Use recommended

Refer to ‘Media type’

 

media.

media.

 

2

The loading position of the media

Load the media correctly.

Refer to ‘Loading media’

 

is not correct.

 

 

3

Foreign material, such a piece of

Clean the pressure

Refer to ‘Cleaning the inside of

 

media, is attached to the pressure

rollers.

the printer’

 

rollers.

 

 

4

You used the printer in direct

Use the printer in the

Refer to ‘Product Specifications’

 

sunlight or other locations not

specified environment.

 

 

appropriate for the specified

 

 

 

environment.

 

 

5

You loaded sheet media into the

Set the CutSize setting to

Refer to ‘Menu Overview’

 

printer.

Length or Width.

 

6

You used folded, creased, or

Replace with new media.

Refer to ‘Cautions on handling

 

curled media.

 

media’

7

Check the media for curling or lift-

Use the recommended

Refer to ‘Media type’

 

off.

media.

Refer to ‘Menu Overview’

 

 

When using media other

 

 

 

than recommended

 

 

 

media, set the following

 

 

 

items in the media setting

 

 

 

menu.

 

 

 

• Media

 

 

 

• HeadHeight

 

 

 

• Stiff

 

94

8265/8290/8365/8390 User Guide

Page 102
Image 102
Xerox 8390, 8290, 8265, 8365 manual Media is off or damaged when loading it

8365, 8390, 8265, 8290 specifications

The Xerox 8300 series represents a significant advancement in multifunction printing and imaging technology, aimed at enhancing productivity and efficiency in various business environments. Among the prominent models in this series are the Xerox 8365, 8290, 8265, and 8390, each offering a unique blend of features suited for different market needs.

The Xerox 8365 is designed for high-volume printing, boasting impressive speeds of up to 65 pages per minute. This model is equipped with advanced imaging technology that ensures consistent, high-quality prints. Its robust paper handling capabilities allow for various media sizes and weights, making it ideal for diverse printing tasks. With a monthly duty cycle that can reach up to 300,000 pages, the 8365 is perfect for businesses with demanding print workflows.

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The Xerox 8265 focus on delivering reliability and efficiency. This model offers robust scanning and copying features, including two-sided scanning and a strong document feeder, allowing businesses to streamline their document workflows. With a resolution that provides sharp text and vibrant images, the 8265 is ideal for professional presentations and marketing materials.

Finally, the Xerox 8390 stands out with its high-capacity ink and toner systems, which reduce the frequency of replacements and minimize overall costs. It also integrates seamlessly with cloud services, facilitating easy document sharing and collaboration among teams. The 8390's eco-friendly features, such as energy-efficient operation and reduced waste, make it a sustainable choice for environmentally-conscious organizations.

In summary, the Xerox 8365, 8290, 8265, and 8390 models represent a spectrum of innovative solutions for modern business printing needs. With high-speed capabilities, enhanced security features, and eco-friendly designs, these machines are tailored to meet the rigorous demands of today's fast-paced work environments, ensuring that efficiency and quality are always maintained.