5 Troubleshooting
(3) The printer does not work after data has been sent from a computer.
No.
1
Possible cause
Ink cassette is empty.
Solutions
Replace the ink cassette.
Reference
Refer to ‘Replacing ink cassettes’
(4) The printer does not print and an error is generated after data has been sent from a computer.
No. Possible cause
1The model setting of the computer is not correct.
2The interface setting or command mode on computer and printer do not match.
Solutions
Make sure that the model settings on computer and printer are the same.
References
Refer to the RIP User Guide.
(5) Printouts are partially blurred or missing.
Notes 
You may not obtain reasonable quality with media other than recommended media.
No. | Possible cause | Solutions | References |
1 | The media is damped. | Replace with new media. | Refer to ‘Replacing media’ |
2 | You used folded, creased or |
|
|
| curled media. |
|
|
3 | Check the media for curling or lift | Use the recommended | Refer to ‘Media type’ |
| off. | media. | Refer to ‘Menu Overview’ |
|
| When using media other |
|
|
| than recommended |
|
|
| media, set the following |
|
|
| items in the media setting |
|
|
| menu. |
|
|
| Media |
|
|
| HeadHeight |
|
|
| Stiff |
|
(6) Printing position is not correct (some positions are not printed.)
No. | Possible cause | Solutions | References |
1 | The loading position of the media | Load the media correctly. | Refer to ‘Loading media’ |
| is not correct. |
|
|
2 | You used the scale or mirror | Turn off the scale or | Refer to ‘Menu Overview’ |
| setting. | mirror setting, or make |
|
|
| the setting again. |
|
3 | You set the origin or starting | Turn off the origin or | Refer to ‘Menu Overview’ |
| position. | starting position setting, |
|
|
| or make the setting |
|
|
| again. |
|
92 | 8265/8290/8365/8390 User Guide |
