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Xerox 8365, 8290 Media is damaged during media Initial, Possible cause, Solutions, References

Models: 8365 8390 8265 8290

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(11) Media is damaged during media Initial.

5 Troubleshooting

(11) Media is damaged during media Initial.

Notes

Remove the jammed or damaged media.

No.	Possible cause	Solutions	References
1	You did not use recommended	Use recommended	Refer to ‘Media type’
	media.	media.
2	The loading position of the media	Load the media correctly.	Refer to ‘Loading media’
	is not correct.
3	You did not load the media	Load the media straight	Refer to ‘Loading media’
	straight into the printer.	into the printer.
4	Foreign material, such a piece of	Clean the pressure	Refer to ‘Cleaning inside the
	media, is attached to the pressure	rollers.	printer’
	rollers.
5	You used the printer in a location	Use the printer in the	Refer to ‘Product Specifications’
	with air conditioner or other	specified environment.
	location not appropriate for the
	specified environment.
6	You loaded sheet media into the	Set the CutSize setting to	Refer to ‘Menu Overview’
	printer.	Length or Width.
7	You used media folded, creased,	Replace the media.	Refer to ‘Cautions on handling
	damaged, tore, curled.		media’

(12) Tracing media or other thin media cannot be detected.

No.	Possible cause	Solutions	References
1	You did not use recommended	Use recommended	Refer to ‘Media type’
	media.	media.
2	You used the printer in direct	Use the printer in the	Refer to ‘Product Specifications’
	sunlight or other locations not	specified environment.
	appropriate for the specified
	environment.

(13) Media size is wrong during media Initial.

No.	Possible cause	Solutions	References
1	You did not use recommended	Use recommended	Refer to ‘Media type’
	media.	media.
2	You did not load the media	Load the media straight	Refer to ‘Media handling’
	straight into the printer.	into the printer.
3	The curled surface of media is up	Remove the curl in the	Refer to ‘Media handling’
	when loading.	media, or replace with
		new media.
4	You used the printer in a location	Use the printer in the	Refer to ‘Product Specifications’
	with air conditioner or other	specified environment.
	location not appropriate for the
	specified environment
5	You reused printed media.	Use new, not printed	Refer to ‘Media type’
		media.

8265/8290/8365/8390 User Guide

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Image 103

Xerox 8365, 8290, 8265, 8390 manual Media is damaged during media Initial, Possible cause, Solutions, References

Contents

8265/8290/8365/8390 Wide Format Color Printer User Guide701P48331 Page Environmental information WEEE regulationsDisposal of your old product This page has been intentionally left blank 2 Printer Overview TABLE OF CONTENTS1 Safety Instructions 3 Printer SetupMaintenance TroubleshootingAppendix Adjustments8265/8290/8365/8390 User Guide This page has been intentionally left blank1.2 WARNINGS, CAUTIONS AND NOTES 1 SAFETY INSTRUCTIONS1.3 IMPORTANT SAFETY INSTRUCTIONS 1.1 INTRODUCTIONGeneral information Move the razor blade slowly along the media cutting groove 1 Safety InstructionsDo not touch the connector Only use Xeror Ink and appropriate cleaning liquid1.4.1 Handling the Warning Labels 1.4 WARNING LABELS1.4.2 Locations and Types of Warning Labels No Type 1 Safety Instructions8265/8290/8365/8390 User Guide 8265/8290/8365/8390 User Guide 1 Safety InstructionsNo Type THIS UNIT HAS TWO POWER SUPPLY CORDS, WHEN WINDINGSHOCK, DISCONNECT ALL POWER SUPPLY CORDS BEFORE SERVICING UNIT IS PROVIDED. TO REDUCE THE RISK OF ELECTRICALThis page has been intentionally left blank 1 Safety Instructions8265/8290/8365/8390 User Guide 2 Wide variety of compatible media 2.1 FEATURES2 PRINTER OVERVIEW 1 High speed outputFunction 2.2 PART NAMES AND FUNCTIONS2.2.1 Front of Printer No NameNo Connection 2.2.2 Rear of PrinterFunction 2.2.3 Position and Function of the Heating ElementsTemperature Heater elementName 2.2.4 Printer Control PanelSetup menu display 2.2.4.1 Operation keysStatus 2.2.4.2 LCD Monitor and Light IndicatorsName ColourFunction 2.2.5 Winder Front2.2.6 Unwinder Rear NameName 2.2.7 Winder/Un-winder Control PanelFunction PCB box label 2.2.8 Winder/Un-winder Operation LabelsFoot switch label Front tensioning labelThis page has been intentionally left blank 2 Printer Overview8265/8290/8365/8390 User Guide 3.1.2 Turning the Power OFF 3 PRINTER SETUP3.1 TURNING THE PRINTER POWER ON/OFF 3.1.1 Turning the Power ON¾ All lamps and the LCD of the operation panel will turn OFF 3 Printer SetupStep 4 The product will perform the power OFF operation ¾ Following message is displayed on the operation panel3.2 TURNING THE WINDER/UN-WINDER POWER ON / OFF o Do not touch the connector 3.3 CONNECTING THE NETWORK INTERFACE2280 mm 3.4 MEDIA HANDLING3.4.1 Loading Sheet Media Maximum Media WidthPage 3.4.2.1 Installing the media roll 3.4.2 Loading Roll Media3.4.2.2 Loading the media into the printer Printable side on the inside of the roll Printable side on the outside of the rollDescription 3.4.3 Setting Media TypeSetup items Parameters3.5 TEST PRINTING Descriptions Setup itemsKey name Parameters8265/8290/8365/8390 User Guide 3.5.1 Setup List3 Printer Setup Use this function to check the current status of the printer3.5.2 Nozzle Check 8265/8290/8365/8390 User Guide 3.5.3 Colour Palette3 Printer Setup We recommend printing the palette in8265/8290/8365/8390 User Guide 3.5.4 Maintenance Record3 Printer Setup Use this function to check the life cycles of the printer parts4.1.1 Normal 4.1.2 Setting Menu Display4 PRINTER OPERATION 4.1 PRINTER STATUS4.1.3.1 Changing the status from normal to the setting menu display 4.1.3 Changing the Printer Status4.1.3.2 Changing the status from the setting menu display to normal 4.2.1 Media Type 4.2 USING MEDIA4.2.2 Cautions on Handling Media 4.2.4 Media Printing Area 4.2.3 Precaution on Storing Media1 Roll media 2 Sheet media SetupMenu* VersionCheck Area 7/7 4.3 MENU OVERVIEWParameters Setup itemsDescription Refer to Setup menu 4.3.1 Setup Menu 1/7Setup items Symbols Parameter 1 Parameter 2 ParameterDescription Setup items OriginSet4.3.1.2 OriginSet Menu ParametersParameters Setup itemsSetup items 4.3.1.3 TestPrint menuDescription Setup items4.3.1.5 Media Menu ParametersDescription Setup items4.3.1.6 User Menu ParametersParameters Setup items InkDryTimeSetup items HeadHeight 4.3.1.7 InkDryTime Menu4.3.1.9 Stiffness Menu Setup items StiffnessSetup items Thickness Setup items Heater AParameters Setup items Fixer BSetup items Post Fixer C 4.3.1.12 Fixer B MenuDescription Setup items Drier4.3.1.14 Drier D Menu ParametersParameters Setup items Dist.AdjSetup items Change 4.3.1.16 Dist. Adj MenuParameters Setup items Dist.AdjSetup items 4.3.1.18 Dist.Adj MenuParameters 0mm-400mm Setup items TopFeedSetup items Media cutting 4.3.1.20 TopFeed Menu4.3.2.1 PrintMode Menu 4.3.2 Setup Menu 2/7Setup items PrintMode Setup itemsDescription Setup items4.3.2.3 Condition Menu Parameters4.3.2.4 Direction Menu Setup items DirectionSetup items RepeatPrn Setup items CountParameters Setup items IntervalTimeSetup items HeadSpeed 4.3.2.7 IntervalTime MenuDescription Setup items4.3.2.9 Weaving Menu Parameters2 pass WeavingUser Tip Print Modes4.3.2.10 ScanWidth Menu Setup items ScanWidth4.3.2.11 Command Menu Setup itemsParameters Setup items StepSetup items 4.3.2.12 Step MenuSetup items Joint 4.3.2.14 OnlineTimer MenuSetup items Setup items Layout4.3.2.17 CutPos. Menu Setup items CutPosSetup items Function Setup itemsParameters 4.3.3 Setup Menu 3/74.3.3.1 RollSetup Menu Setup itemsParameters Setup items RollSetup items Centro 4.3.3.2 Roll MenuParameters Setup itemsSetup items 4.3.3.4 Network MenuParameters Setup itemsSetup items 4.3.3.6 SubnetMask MenuParameters 4.3.4 Setup Menu 4/7Setup items 4.3.4.1 Utility menuParameters 4.3.4.2 ErrorDisp. MenuSetup items ErrorDisp Setup itemsParameters 4.3.4.4 OnCleaning MenuSetup items OnCleaning Setup items MediaWidthSetup items Setup itemsSetup items 4.3.4.8 AutoClean Menu4.3.4.9 CapCycle Menu Setup itemsSetup items Setup itemsParameters Setup itemsSetup items All 4.3.4.12 Initial. MenuSetup items Command Setup items MediaSetSetup items 4.3.4.16 Command MenuSetup items RollSetup Setup items LayoutSetup items Function 4.3.4.19 RollSetup Menu4.3.4.20 Centro. Menu Setup items CentroSetup items Setup items UtilityParameters 4.3.5 Setup Menu 5/7Setup items 4.3.5.1 DataDump MenuParameters Setup items HeadWashSetup items InkLoad 4.3.5.3 HeadWash MenuDescription Setup items InkChange4.3.5.5 InkChange Menu ParametersDescription Setup items4.3.5.6 Longstore Menu 8365/8390 Only ParametersTime Setup itemsSetup items ChipMgr MessageSetup items 4.3.6 Setup Menu 6/7Setup items H.Unlock 4.3.6.2 WiperClean MenuDescription Setup items TankCng4.3.6.3 TankCng. Menu Parameters4.3.7.1 VersionCheck Menu 4.3.7 Setup Menu 7/7Setup items Version Check Setup itemsParameters 90.00%-110.00% 4.4 OPERATING FROM THE CONTROL PANEL4.4.1 Feeding Media Setup items Change Dist.AdjKey name 4.4.2 Controlling the Heater ElementsSetup items 4.4.2.1 Change the heater temperature4.4.2.5 Activate/ deactivate heaters 4.4.2.2 Change the fixer temperature4.4.2.3 Change the post fixer temperature 4.4.2.4 Change the dryer temperatureOperation after the F4 key has been pressed 4.4.4 Print Mode Check4.4.3 Operating the Pressure Rollers Status of the printer1 On the fly step adjustments 4.5 CONTROL PANEL DURING PRINTING4.5.1 Heaters are not Ready during Printing 4.5.2 Heaters are Ready during PrintingKey name 2 CleaningSetup items 3 Adjust heaters4.6.1 Cutting Media 4.6 OPERATIONS AFTER PRINTING1 The printer does not work after the power has been turned on 5 TROUBLESHOOTING5.1 INTRODUCTION 5.2 FAILURES AND MALFUNCTIONS OF THE PRINTERSolutions SolutionsSolutions Solutions7 Media jams occur frequently SolutionsSolutions SolutionsReferences 10 The media is off or damaged when loading itSolutions Possible cause11 Media is damaged during media Initial SolutionsSolutions Solutions14 Media is crooked while printing SolutionsSolutions Solutions21 Top Feed problem SolutionsSolutions Solutions1 Displays the operational status 5.3 ERROR MESSAGES5.3.1 Status Messages SolutionsSolutions Reload the media 5.3.2 Error Message Display and SolutionsSolutions 1 Error messages regarding media feedingSolutions 2 Error messages regarding warnings of the remaining inkSolutions Prepare a new ink cassette 3 Other error messagesSolution 5.3.3 Data Error Display and Solutions5.3.4 Command Error Display and Solutions Message Online status I** ErrorDescriptions 5.3.5 Error Requiring a Printer RestartSolutions Message5.4 WHEN MEDIA JAMS OCCUR This page has been intentionally left blank 5 Troubleshooting8265/8290/8365/8390 User Guide Maintenance cycles 6 MAINTENANCE6.2 8265/8290 PERIODIC MAINTENANCE 6.1 INTRODUCTIONDescription 6.2.1 Weekly Maintenance4. Solvent cleaning in a bottle 6.2.1.1 Cleaning the edge of the cap and the area around the capsIt is recommended to wear gloves 2 as shown on the picture below 6.2.1.2 Cleaning around the bottom of heads6.2.2.1 Cleaning the wipers 6.2.2 Bi-weekly MaintenanceIt is recommended to wear gloves 6.2.3.1 Replacing the wipers 6.2.3 Monthly Maintenance1 = Sponge 2 = Tweezers 3 = Gloves 6.2.3.2 Replacing the sponge in the spitting box1 = Two holes 2 = Pin of black box 6.2.4.1 Change upper sponge at back of the capping station 6.2.4 Semi-Annual MaintenanceFrequency 6.3 8365/8390 PERIODIC MAINTENANCE7. Solvent cleaning in a bottle N Action6.3.1.1 Cleaning the wipers 6.3.1 Daily MaintenanceIt is recommended to wear gloves 6.3.1.3 Cleaning the edge of the cap 6.3.1.2 Tubing Flush and Maintenance Station Cap Flush6.3.2.1 Cleaning the area around the caps 6.3.2 Weekly Maintenance6.3.2.2 Cleaning around the bottom of heads It is recommended to wear gloves 2 as shown on the picture below 6.3.3.1 Replacing the sponge in the spitting box 6.3.3 Bi-weekly Maintenance6.3.4.1 Replacing the wipers 6.3.4 Monthly Maintenance6.3.4.2 Change upper sponge at back of the capping station Month 6.4 AUTHORIZED SERVICE PROCEDURESMaintenance N Action2 Types 6.5 REPLACING CONSUMABLES6.5.1 Replacing Ink Cassettes 1 Replacement timeOnly use 8265/8290/8365/8390 Ink and appropriate cleaning liquid 3 Replacement procedureStep 6 Close the cover of the ink compartment 1 Ink Compartment 6 Maintenance Step 4 Take the new ink cassette from its package8265/8290/8365/8390 User Guide 1 Replacement time 6.5.2 Replacing the Cutting Blade2 Replacement procedure Step 7 Insert the new cutter into the media cutting blade holder 6 Maintenance 1 Cutting blade holder lever 2 Cutting blade holderStep 6 Take out the cutting blade Do not touch the edge of the cutting blade to avoid injury1 Replacement Time 6.5.3 Replacing the Waste Tank2 Replacement Procedures 2 Cleaning procedure 6.6 CLEANING6.6.1 Cleaning the Outer Case 1 Cleaning frequency2 Cleaning procedure 6.6.2 Cleaning the Inside of the Printer6.6.3 Head Cleaning 1 Cleaning frequencyParameter Step Step StepDescription Step 9 Perform a nozzle check again and check the print head 6 Maintenance8265/8290/8365/8390 User Guide 6.7.1 Ready the Printer for LongStore 6.7 LONGSTORE PROCEDURE6.7.2 Starting up after a LongStore 8265/8290/8365/8390 User Guide 6 Maintenance This page has been intentionally left blank7.1 UNI-DIRECTIONAL ADJUSTMENT 7 ADJUSTMENTS8265/8290/8365/8390 User Guide 7 Adjustments7.2 BI-DIRECTIONAL ADJUSTMENT 8265/8290/8365/8390 User Guide 7 Adjustments7.3.1 Print the Dist.Check Test Pattern 7.3 STEP ADJUSTMENTStep 6 Press F3 Test Print Step overlap/Step too small Print 7.3.2 Evaluate the Dist. Check Test Pattern7 Adjustments Examples For print 1, the step is too small, overlap is visibleStep 2 Press F1 Cut&Feed Step 3 Press F2 Dist. Adj 7.3.3 Modify the Step Adjust Printer SettingThis page has been intentionally left blank 7 Adjustments8265/8290/8365/8390 User Guide Specifications 8.1 PRODUCT SPECIFICATIONS8.2 NETWORK INTERFACE SPECIFICATIONS 8 APPENDIXThis page has been intentionally left blank 8 Appendix8265/8290/8365/8390 User Guide Page PANTONE is a registered trademark of Pantone, Inc Prepared by Xerox CorporationUSA 2008 by Xerox Corporation. All rights reserved Printed in the United States of America