Warranty and Return Information
Warranty
What does this warranty cover and how long does it last? This Limited Warranty is provided by Xantrex Technology Inc. (“Xantrex”) and covers defects in quality in workmanship and materials (“Defects”) in your Xantrex Grid Tie Solar Inverter. This warranty lasts for a period of five years (the “Warranty Period”) from the date of purchase at point of sale to you, the original end user customer. This Limited Warranty is transferable to subsequent owners but only for the unexpired portion of the Warranty Period.
What will Xantrex do? If there is a Defect, Xantrex will repair or replace the defective product free of charge, provided that:
(a)you have followed the service procedure below and have not been able to get a remedy from your dealer;
(b)you notify Xantrex, without undue delay, of the Defect within the Warranty Period; and
(c)Xantrex, through inspection, troubleshooting, or other means establishes the existence of a Defect that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and building replacement products. Xantrex reserves the right to use parts or products of original or improved design in the repair or replacement. If Xantrex repairs or replaces a product, the warranty is suspended during the repair or replacement and continues for the remaining portion of the original Warranty Period or 90 days from the date of the completed repair activity, whichever is greater. All replaced products and all parts removed from repaired products become the property of Xantrex.
Xantrex covers both parts and labour necessary to repair the product. If the product was sold in Spain, Xantrex will cover costs for products returned directly to Xantrex via a
How do you get service? If you are unable to contact your dealer, or if your dealer is unable to provide service, contact Xantrex directly at the following numbers:
EUROPE:
Telephone: 34 93 470 5330
Fax: | 34 93 473 6093 |
Email: | support.europe@xantrex.com |
If your dealer is unable to provide service, direct returns may be performed according to the Xantrex Return Material Authorization Policy described in your product manual. For some products, Xantrex maintains a network of regional Authorized Service Centers. Call Xantrex to see if your product can be repaired at one of these facilities.
In any warranty claim, dated proof of purchase must accompany the product and the product must not have been disassembled or modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
•The dated purchase receipt from the original purchase of the product at point of sale to the end user, or
•The dated invoice or purchase receipt showing the product exchanged under warranty