PROBLEM SOLVING
XES SYNERGIX 8850 PRINTER OPERATOR MANUAL 45
Calling for service
When you experience a problem with the printer, you may be able
to resolve it by referring to the procedures and tables in th is
chapter.
If you are unable to resolve the problem, call your loc al Xerox
Engineering Systems office.
Local telephone number: ____________________________ ____
A customer service representative will answer any ques tions you
may have and, if necessary, arrange for a customer s ervice
engineer to service your equipment.
Be prepared to provide the following information to the customer
service representative:
• Customer account number: _____ ______________________
• Machine type: XES Synergix 8850 Printer
• Machine serial number: ________ ______________________
NOTE: The serial number is located behind the front door as
shown in the illustration below.
• A description of the problem
• If applicable, the status code an d message that appear on the
message display. Be sure to note the location of an y flashing
indicator lights as well.
For more information, visit the Xerox Engineering S ystems web
site at www.xes.com.
Serial
number