Xerox D60327 instruction manual When printing, Successfully, Unsuccessfully, NetWare

Problem Determination

Xerox 4500 PS TR

What are the symptoms you have recorded or detected?

Host systems record all errors in an error log file. For additional info rma- tion, see the documentation for PSF/2, PSF/AIX, ida PSS, ida ReRouter or ida IPPC.

∙Have any messages been produced?

∙Make a list of all the symptoms you have recorded for subsequent problem determination.

Has an upgrade of microcode been performed?

Successfully

A successful microcode upgrade is indicated on the test printout with a new Version number.

Unsuccessfully

Turn the printer off for a few seconds and back on. If problems persist, revert to the microcode from the bootfile and repeat the upgrade process. Refer to Appendix B: Microcode Upgrading.

If the problem persists, refer to your general problem reporting proce dures or contact your point of purchase.

19.2.3 When printing

When operating via Win/OS2, you must make sure that the PS is connected.

NetWare:

If you are printing via Novell NetWare you must check that the settings for the PSERVER (EPS) and the NPRINTER (ENP) are made correctly.

Make a settings printout to check whether you have configured correctly.

Below are examples of possible error situations and hints as how to remedy the situations.

NOTE:

When printing you should check the connection to the PServer viewing the NetWare menu “Active Connections”.

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